Actual Removal co. Avis 

We had a big move from Great Dunmow up to Scotland with Actual and they were great. From storing 90 boxes that we had managed to pack up a couple of months before the move to loading us up on a Monday morning and delivering everything to Scotland the next day, unloading hundreds of boxes and reconstructing various beds, wardrobes and sofas. All done with absolutely no breakages!

Brilliant!

They did every thing well and carefully. We were impressed.
Thank for making it a good move.

A great team who exceeded expectations and where careful, knowledgeable and extremely helpful

I send this email almost 10 days after our move due to going away the following day and not having the time until now to send.

I was incredibly disappointed with our move. Upon closer inspection we have had items damaged; grease marks on our new sofa, items scuffed, marked and scraped.

Our expensive treadmill; which is why we had someone view to see what we had in terms of weight and items had so much heavy items on it. Explaining to your colleague it has a maximum weight it can go on - he said wont fit everything in if not stacked on the treadmill. He said normally have a second vehicle with gym stuff to avoid this but company “saving money”. We asked for a quote so our equipment would not be damaged. We have not haggled for cheaper and expected to have appropriate sized vehicles for the safe transport of our possessions. We could have easily got a firm who quote over the phone or got a man and a van for our equipment and been significantly cheaper but we were reassured our gym equipment would be looked after. I have not been able to look at the state of the rest of the equipment as the garage is rammed and I cannot get to it.

I will need to come back to you with itemised damage; but I am away for 2 weeks so it will need to wait until I get back. I will not be able to see if the treadmill is damaged; as it no doubt is with all the weight placed on it, until I get back and test it.

Regarding boxes being placed in correct rooms - we put rooms on the boxes and most of the boxes were in the wrong place so having to move them ourselves - with some suitcases and obvious things for the house being left in the garage. I can understand boxes in the house and its not a huge deal; however it is time consuming and have spent most of the time putting everything in the right room ourselves so may as well not have written anything.

Furthermore all our garden planters were left x4 in our previous back garden and x1 in the front. We chose to leave the 7 water butts as could see these would be stacked above the gym equipment and have residual water dripping on the gym equipment.

Whilst packing the vehicle at our property I also found your colleagues using my weights, had most of my weights on the bar - so not just starting to use. At the time I laughed it off and pretended to be ok with this; because they had barely started and I didn't want them to do a bad job and then have less respect for out stuff packing, storing and then delivering the following day. But this is very unprofessional.

What a huge waste of money with no regard for our expensive equipment. Cannot express how disappointed I am in the service received. Nothing was done by the company as we had sent the complain 10 days after the move due to going away 2 days after the move and not having time to sort everything.

Expertly done guys! A potentially stressful day made much less painful. The team were friendly from start to finish even at the end of the day.

Same men that moved us 2 years ago, very helpful and friendly

Actual Removal help our team move office this week. The guys turned up with a really positive attitude and were very kind and polite. They made the move a very pleasant, stress free experience. They are super reliable and professional, will definitely use their services again. 100% recommend!

Punctual, efficient, reliable. A good experience for a change!

The team helped us move office locally and were super efficient, friendly and provided an excellent service. Would definitely use again and recommend to everyone. Thank you.

We used Actual's to move house. The team were very professional, friendly and did a fantastic job. Everything went as planned, they took care to pack everything in the lorry with care. The house move went smoothly and we could not have been happier. Steve was a godsent and I would 100% recommend him and the team to anyone who will listen.

Fantastic removals company!!! The men who moved us were incredibly helpful, kept us up to date with how they were progressing and a really friendly bunch. A real pleasure to have them in our home. We have since recommended your company to 3 friends, 2 of which are already using you and 1 who will be going on the market in Jan. Highly recommend!

Very friendly and efficient removal team. They were also very patient when there was a delay with the CHAPS system.

Very smooth and professional services everyone made the move for us so easy! Thank you

staff where great very help full nothing was too much
clean on time and worked there socks off

Many thanks Kim and Kevin Hoddy

Excellent service throughout and the guys doing the removals were great. A really good experience.

Can’t recommend Actual enough. Moving is a very stressful time and all the removable men that helped us move made it as easy as it could be. They had everything under control from start to finish and our move went very smoothly.
Thankyou

Everything went smoothly From booking our removal to moving day, Angela was fantastic as were the 3 people who moved us. They arrived by 8.30am, had the lorry all loaded and on their way by 10am. I would definitely Recommend Actual removal company to friends and relatives. Cannot fault the staff or the service.

Efficient and very helpful team which includes Alison in the office

The moving team were exceptional in what they did and the speed and care in which the delivery was completed. They certainly knew what they were about and very friendly too. Could not have had a better flitting experience.

Excellent service from booking to moving, all the staff were helpful and customer friendly, the packing and moving team where very good at a stressful time, nothing was too much trouble, I would definitely recommend them