Thank you Wilgar booking team for fitting our service in so promptly and i appreciated the frequent texts. Thank you also Jack for servicing our boiler with such good humour and professionalism. The... Voir plus
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A massive thank you to Arron Guard for his services yesterday. He was personable, professional and knowledgable and kept me updated the whole time with what he was doing & answering any questions/... Voir plus
L'entreprise a répondu
Arron G was brilliant in fixing the boiler. He also needs another part, on order by the very capable office, and will come back in two days to fix. Stuart G kindly diagnosed problem. Great Team at A... Voir plus
L'entreprise a répondu
Always great service with AJ Wilgar From the Back office staff to there engineers.. Our boiler failed to ignite they came got us up and running returned two days later to replace what was fau... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Service d'installation du gaz
- Fournisseur de systèmes de climatisation
- Fournisseur de climatisation
- Chauffagiste
- Fournisseur de chauffage
- Plombier
Écrit par l'entreprise
Why use A.C.Wilgar? It is not just because we are the most awarded plumbing & heating company in the UK, or have some of the most loyal and satisfied customers. We are a company that takes pride in our staff and the integrity and quality of our work. Unlike almost all other heating installers we employ all our engineers in-house as PAYE staff. This means that we have no sub-contract labour, which means no hidden costs to be passed onto our customers. We are also annually audited by two independent quality control bodies. With no financial gain to our engineers to rush your installation and with our stringent quality control checks in place, you are guaranteed the highest quality of service, delivery, installation and after care. We have branches in Orpington and Beckenham and offer a full plumbing, heating and cooling service within the North Kent and South London areas.
Coordonnées de contact
Unit 1, The Metro Centre, BR5 2BE, Orpington, Royaume-Uni
- 01689891011
- enquiries@acwilgar.co.uk
- www.acwilgar.co.uk
4,9
Excellent
5 k avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Superb service making for an easy experience!
What might have been a difficult process was made very easy, and reassuring by this company. Firstly, Billy Wilgar attended to quote, and make suggestions as to which boiler etc. He was polite and efficient.
The quote came in more expensive than some, cheaper than others, however having spoken to others, it did seem to present value in terms of the boiler cover etc., and reputation of the company.
The company is rightly proud of its reputation and clearly prepared to go the extra mile to ensure that they retain it. During the installation by the excellent Connor, Wilgar once again turned up to check how things were going. Whilst I am sure this annoys the engineer on site (!) it is a commendable demonstration of the company's keenness to ensure that all is well.
They worked efficiently and cleanly; making sure that everything was cleaned up afterwards, and that changes to the flues etc were rendered in and tidy. Really good work.
A second visit was required to finish flushing the system and cleaning, and adding inhibitor etc. Charlie was great.
The politeness and consideration of the staff I came across was exemplary.
Finally, and perhaps boringly: the paperwork. Everything is done, communication continual and excellent. All certificates and guarantees provided via email for our records.
Yes, you might find a cheaper provider. I would happily recommend Wilgar on their level of service. I am very pleased with it all.
NB they do not use subcontractors, thus they can really keep control over their quality. This is, I think, vital. I certainly anticipate suing their services in teh future.
10 avril 2026
Very good job as usual
Thank you Wilgar booking team for fitting our service in so promptly and i appreciated the frequent texts.
Thank you also Jack for servicing our boiler with such good humour and professionalism. The colleague in training with you is going to fit in well with the Wilgar team as he also had an excellent manner.
21 avril 2026
Engineer arrived promptly carried out…
Engineer arrived promptly carried out the work …..explained some of the testing, and just as importantly came with a trainee which was good too see these days.
21 avril 2026
Reliable, Excellent service.
Reliable, excellent service, Polite staff.
Been using this company for a few years and happy I have.
17 avril 2026
Réponse : A.C. Wilgar Plumbing, Heating & Cooling
Thank you for your kind words and for your continued support over the years. We're really pleased to hear that you've found our service reliable and our team polite and helpful. It means a lot to us that you’ve stayed with us, and we look forward to continuing to provide you with excellent service.
-Eve Dowden
Service Administrator
A good job done.
As usual, on time. Good job done by a very friendly plumber.
Regularly recommended this company to friends.
17 avril 2026
Réponse : A.C. Wilgar Plumbing, Heating & Cooling
Thank you for your fantastic review! We're so glad to hear that you can rely on us to be on time and deliver a job well done. It’s great to know our plumber made a positive impression with their friendly approach.
We really appreciate your recommendations to friends—it means a lot to us. Thanks again for your continued support!
-Eve Dowden
Service Administrator
You have a customer for life!
A massive thank you to Arron Guard for his services yesterday. He was personable, professional and knowledgable and kept me updated the whole time with what he was doing & answering any questions/concerns I had.
Also I want to thank both Eve Dowden and Kim Sheath who were extremely helpful and patient when I had to reschedule multiple times and for trying to accommodate my request for an early time slot.
A pleasant experience from start to finish, thank you!
16 avril 2026
Avis spontané
Réponse : A.C. Wilgar Plumbing, Heating & Cooling
Thank you so much for such a wonderful review—it really means a lot to all of us!
We’re delighted to hear that Arron provided such a professional and reassuring service, and that he kept you informed throughout. I’ll be sure to pass your kind words on to him.
Kim and I truly appreciate your mention as well—it was no trouble at all, and we’re just glad we could help accommodate your schedule and make things as smooth as possible for you.
It’s fantastic to hear you had a positive experience from start to finish. Thank you again for your patience and support—we’re always here whenever you need us!
-Eve Dowden
Service Administrator
Excellent experience
A really thorough, helpful approach. Easily explained what the issues were and how to remediate. Friendly, polite and professional in all dealings with me (noting thank you to Stuart in particular). I would thoroughly recommend Wilgars.
10 avril 2026
Réponse : A.C. Wilgar Plumbing, Heating & Cooling
Thank you for your fantastic feedback!
We’re really pleased to hear that you found our approach thorough and helpful, and that everything was clearly explained along the way. It’s great to know you felt well looked after throughout.
A special thank you for mentioning Stuart—we’ll be sure to pass on your kind words to him.
We truly appreciate your recommendation and your support!
-Eve Dowden
Service Administrator
Réponse : A.C. Wilgar Plumbing, Heating & Cooling
Thank you for your kind review!
We’re really pleased to hear that you found our team trustworthy and professional. Your feedback means a lot to us, and we truly appreciate your support.
-Eve Dowden
Service Administrator
Connor Selvage was Engineer to service…
Connor Selvage was Engineer to service our boiler. Conner arrived in good time and was very polite and explained what he was doing. Conner was very careful with where he kept his working tools and kept area tidy.
16 avril 2026
Réponse : A.C. Wilgar Plumbing, Heating & Cooling
Thank you for your lovely review!
We’re delighted to hear that Connor made such a positive impression. Arriving on time, taking care in your home, and clearly explaining the work are all things we take great pride in, so it’s great to know that came across during your visit.
We’ll be sure to pass your kind feedback on to Connor—he’ll really appreciate it. If you need anything in the future, we’re always here to help!
-Eve Dowden
Service Administrator
A real life saver
A real life saver
Came out that day to resolve a problem for my elderly Mum .All sorted with no fuss and gave me feedback on the problem and solution and no bill to pay
My Mum would not cope on her own without the back up of the professionals and their office team who are superb
15 avril 2026
Avis spontané
Réponse : A.C. Wilgar Plumbing, Heating & Cooling
Thank you so much for your kind words—it really means a lot to us.
We’re so pleased we could step in quickly to help your mum and get everything sorted without any stress. Making sure our customers (and their families) feel supported and reassured is exactly what we aim for, so it’s great to hear that both our team on-site and in the office made a positive difference.
We’ll be sure to share your feedback with everyone involved. If you or your mum ever need anything in the future, we’re always here to help.
-Eve Dowden
Service Administrator
Thanks to Paul
Thanks to Paul for troubleshooting our weird and wonderful heating system and getting our radiator working again without draining down the whole system. Also sorted our solar connected immersion heater - a real bonus!
16 avril 2026
Avis spontané
Réponse : A.C. Wilgar Plumbing, Heating & Cooling
Thank you so much for the fantastic review!
We’re really glad Paul could get everything sorted for you—those “weird and wonderful” systems can be a challenge, but it’s great to hear he found a solution without the need for a full drain down. Even better that he could get your solar-connected immersion heater working too—that’s definitely a win.
We’ll be sure to pass your kind words on to Paul. If you need anything else in the future, just let us know!
-Eve Dowden
Service Administrator
Good as ever!
Gary was on time and a very nice guy to deal with, polite and professional. He answered my questions and asked before doing anything involving the surroundings to the boiler. You can’t knock the Wilgar!
15 avril 2026
Réponse : A.C. Wilgar Plumbing, Heating & Cooling
Thanks so much for the brilliant review! 🙌
We’re really glad to hear Gary made such a great impression — being on time, respectful, and keeping you informed every step of the way is exactly what we aim for. We’ll be sure to pass your kind words on to him.
And we love that… “You can’t knock the Wilgar!” — that’s made our day!
-Eve Dowden
Service Administrator
Such great staff service and price
Such great staff service and price, excellent work all done with no fuss , guy come around and set the hive also great, can’t fault them, we started with British Gas they were shocking , so glad we chose ACWilgar would highly recommend
14 avril 2026
Réponse : A.C. Wilgar Plumbing, Heating & Cooling
Thank you so much for your fantastic review!
We’re really pleased to hear you were happy with both the service and the installation. Our team always aims to make everything as smooth and hassle-free as possible, so it’s great to know that came across.
We’re especially glad we could turn things around for you after your previous experience, and we truly appreciate your recommendation.
If you ever need anything in the future, we’re always here to help!
-Eve Dowden
Service Administrator
Arron G, Stuart G and AC Wilgar Team
Arron G was brilliant in fixing the boiler. He also needs another part, on order by the very capable office, and will come back in two days to fix. Stuart G kindly diagnosed problem.
Great Team at AC Wilgar very ably supported by Eve D and Sue and all in the office.
12 avril 2026
Avis spontané
Réponse : A.C. Wilgar Plumbing, Heating & Cooling
Thank you so much for your kind review! We're really pleased to hear that Arron was able to get your boiler up and running and that Stuart’s diagnosis helped move things forward quickly.
Our office team will make sure everything is ready for Arron’s return visit, and we’ll get that final fix completed as soon as possible. I’ll be sure to pass your lovely feedback on to Arron, Stuart, Sue, and the rest of the team—it means a lot to all of us.
We truly appreciate your support and are always here if you need us!
-Eve Dowden
Service Administrator
I suppose I just want these type of…
I suppose I just want these type of appointments to be very straightforward, on time, easily booked, good service by a friendly person and it was all of those things.
9 avril 2026
Réponse : A.C. Wilgar Plumbing, Heating & Cooling
Thank you for your lovely feedback! We're so pleased to hear everything was just as it should be—straightforward booking, on time, and friendly, high-quality service. That’s exactly what we aim for every time.
We really appreciate you taking the time to share your experience and look forward to helping you again in the future!
-Eve Dowden
Service Administrator
Prompt efficient and pleasant service
Prompt efficient and pleasant service. Thank you.
10 avril 2026
Réponse : A.C. Wilgar Plumbing, Heating & Cooling
Thank you for your kind review! We're delighted to hear you found our service prompt, efficient, and pleasant.
We really appreciate your feedback and are always here whenever you need us!
-Eve Dowden
Service Administrator
Prompt and polite and good advice given…
Prompt and polite and good advice given when questioned about elements of the system
13 avril 2026
Réponse : A.C. Wilgar Plumbing, Heating & Cooling
Thank you for your feedback! We're pleased to hear you found the service prompt and polite, and that our advice was helpful when discussing your system.
If there’s anything we could do to make your experience a 5-star one next time, we’d love to hear your thoughts. We’re always here to help!
-Eve Dowden
Service Administrator
Always great service with AJ Wilgar
Always great service with AJ Wilgar
From the Back office staff to there engineers..
Our boiler failed to ignite they came got us up and running returned two days later to replace what was faulty leads
Had two different engineers both very polite and fun.
Been with them for over 10 years on maintenance contract and very happy with them
8 avril 2026
Réponse : A.C. Wilgar Plumbing, Heating & Cooling
Thank you so much for your kind words and for being with us for over 10 years — that really means a lot to the whole team.
We’re delighted to hear that both our office staff and engineers made such a positive impression, and that we were able to get your boiler up and running quickly and follow up to resolve the issue properly. I’ll be sure to pass your feedback on to the engineers involved — they’ll really appreciate it.
Thanks again for your continued trust and support!
-Eve Dowden
Service Administrator
Did what it said on the tin!
Company say they will advise the time of the engineer's call the day before he is due. This was done even though the day before the call was a bank holiday Monday. On the day the engineer advised he was on his way and arrived in the advised time slot and did the service quietly and efficiently. Excellent service all round. Thank you.
7 avril 2026
Réponse : A.C. Wilgar Plumbing, Heating & Cooling
Thank you for your fantastic review!
We’re really pleased to hear that everything ran smoothly from start to finish — especially that our communication was clear, even over the bank holiday, and that the engineer arrived as promised. It’s great to know the service was carried out quietly and efficiently too.
We truly appreciate your kind words and support — thanks again for choosing AC Wilgar!
-Eve Dowden
Service Administrator
Everything was done was done
Everything was done was done . With no problems . They turned up with mats and did the job with no inconvenience to us . . So in house. Did the job successfully . And left . The toilet runs like a rolls-Royce now.
10 avril 2026
Réponse : A.C. Wilgar Plumbing, Heating & Cooling
Thank you for your great review!
We’re really pleased to hear everything went smoothly and that our team carried out the work with minimal disruption. It’s always our aim to leave things just as we found them — if not better!
And we love the “Rolls-Royce” comparison — that’s definitely a standard we aim for. Thanks again for your feedback!
-Eve Dowden
Service Administrator
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