Total trash cheap stuff they send. Then when you want a refund because it’s like complete just junk they make you feel all this warm to do this and do that and it’s like you know what just not even wo... Voir plus
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Lisez les avis des autres
I only rated 1 star because 0 star was not an option. I made an order and paid with the correct shipping and billing address. But they use the Shop app, and it defaulted to an address that I haven't b... Voir plus
Missing items in my last order and I This time I paid the extra money to prioritize the order and it still takes the same amount of time lol. Waste of money so dont fo that. Just overall confused at... Voir plus
I emailed the store crying and complaining about my package. Come to find out it was delivered and I was clueless, Karen, and crybaby...................but KATHY from customer-service calmly cuddled m... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Sex Toys, Vibrators, Dildos, Cock Rings and a variety of other adult products at the most well known name in the adult industry; Adam & Eve est. 1971.
Coordonnées de contact
2,3
Bas
1 k avis
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Missing items in my last order and I
Missing items in my last order and I
This time I paid the extra money to prioritize the order and it still takes the same amount of time lol. Waste of money so dont fo that. Just overall confused at what kind of rip-off that is
18 avril 2026
Avis spontané
Total trash cheap stuff they send
Total trash cheap stuff they send. Then when you want a refund because it’s like complete just junk they make you feel all this warm to do this and do that and it’s like you know what just not even worth it. Just a trashy brand I would stay away and not order anything from these people.
18 avril 2026
Avis spontané
I only rated 1 star because 0 star was…
I only rated 1 star because 0 star was not an option. I made an order and paid with the correct shipping and billing address. But they use the Shop app, and it defaulted to an address that I haven't been at for 5 years. I went to the messaging app and was essentially told to F off. They offered no help. I will never use them again
17 avril 2026
Avis spontané
So ive order multiple items from them…
So ive order multiple items from them got them in fast but unfortunately this time around I ordered more and its already been well over the time estimated time to receive which is very disappointing
4 avril 2026
Avis spontané
Réponse : Adameve
Hi Michael Roberts SR 1,
Thanks for your amazing Trust Pilot review! 🎉 We'd love for you to share it on social media. Just copy & paste it to [Facebook/Instagram/X] and tag us @Michael Roberts SR 1—it means the world to us!
Here’s your review: “Fast shipping can't wait to try the new toys with wife!”
Warm regards,
Stephanie
Adam and Eve
FB: https://www.facebook.com/profile.php?id=100054310008999
Instagram: https://www.instagram.com/therealadamandeve/
X: https://x.com/adamandeve
Item has not been delivered
Says it’s been delivered, IT HAS NOT BEEN DELIVERED I'll get in contact and see What happens only reason for a 2 star
15 avril 2026
Avis spontané
Everything came on time and very happy…
Everything came on time and very happy with all my purchases!!
13 avril 2026
Avis spontané
Réponse : Adameve
Hi Dreama Durham 1,
Thanks for your amazing Trust Pilot review! 🎉 We'd love for you to share it on social media. Just copy & paste it to [Facebook/Instagram/X] and tag us @Dreama Durham 1 —it means the world to us!
Here’s your review: “Everything came on time and very happy with all my purchases!”
Warm regards,
Stephanie
Adam and Eve
FB: https://www.facebook.com/profile.php?id=100054310008999
Instagram: https://www.instagram.com/therealadamandeve/
X: https://x.com/adamandeve
Not impressed with customer service
Tracking number dont work. Customer service Wayne was no help and rude. Need better training
14 avril 2026
Avis spontané
Réponse : Adameve
We’re very sorry to hear about your experience and appreciate you taking the time to share your feedback.
We sincerely apologize that your original package did not arrive. After confirming your shipping details, a replacement has been sent, and we hope it reaches you without any further issues.
We’re also sorry to hear about your experience with our customer service team. This is not the level of service we aim to provide. Please know that all interactions are reviewed for quality assurance, and your feedback will be used to help coach and improve our team.
Thank you for bringing this to our attention. If there’s anything further we can do to assist you, please don’t hesitate to reach out.
Not yet receive my packet or where it at
Not yet receive my packet or where it at
14 avril 2026
Avis spontané
It says its delivered yet it isnt
It says its delivered yet it isnt. Ive checked multiple times
13 avril 2026
Avis spontané
The shipping was cost was fair and the…
The shipping cost was fair and the time was rather quick, sooner than expected. It arrived in top condition and in good protective packaging.
8 avril 2026
Avis spontané
Réponse : Adameve
Hi Leafsaver 1,
Thanks for your amazing Trust Pilot review! 🎉 We'd love for you to share it on social media. Just copy & paste it to [Facebook/Instagram/X] and tag us @Leafsaver 1 —it means the world to us!
Here’s your review: “The shipping cost was fair and the time was rather quick, sooner than expected. It arrived in top condition and in good protective packaging.”
Warm regards,
Stephanie
Adam and Eve
FB: https://www.facebook.com/profile.php?id=100054310008999
Instagram: https://www.instagram.com/therealadamandeve/
X: https://x.com/adamandeve
I always get my packages in good…
I always get my packages in good condition, timely even without express shipping!
9 avril 2026
Avis spontané
Réponse : Adameve
Hi Elizabeth 2,
Thanks for your amazing Trust Pilot review! 🎉 We'd love for you to share it on social media. Just copy & paste it to [Facebook/Instagram/X] and tag us @Elizabeth 2 —it means the world to us!
Here’s your review: “I always get my packages in good condition, timely even without express shipping!.”
Warm regards,
Stephanie
Adam and Eve
FB: https://www.facebook.com/profile.php?id=100054310008999
Instagram: https://www.instagram.com/therealadamandeve/
X: https://x.com/adamandeve
My package has NOT been delivered to my…
My package has NOT been delivered to my house today and was reported delivered. It is Not at my home.
8 avril 2026
Avis spontané
Absolute joke.
I ordered something a while back, it never showed up. Got in touch with customer service, a very lovely staff member ordered a new one for me, free of charge. The next one also disappears. Get in touch, new person who gave me attitude but it was 2am so fair enough. Got in touch today, explained neither of my orders showed up and while waiting I'd actually fell for a postage scam (not related to this company), the customer service member scolded me saying I was accusing them of scamming, I tried to explain it was nothing to do with them and he said "Fine. We will refund the order total to the method of payment used when the order was placed. Allow 5 business days for the refund to show with the method of payment. Your account with us will be closed. You will; not be able to order from us in the future." This staff member (Brian) was extremely rude and frankly has just made a terrible day worse. I'm fine being banned, I would never order from them again in my life.
6 avril 2026
Avis spontané
Réponse : Adameve
All contacts are recorded for quality assurance purposes. Supervisors review these interactions and provide agents with coaching, training, and, when necessary, disciplinary action. We sincerely apologize for the issues you’ve experienced with our agents, as well as for not receiving either your original package or the reshipment.
Got my package sooner than expected it…
Got my package sooner than expected it seams to be great quality the toy is bigger than expected needs something beside it in picture to compare size to or to have in description how big around it is
3 avril 2026
Avis spontané
Réponse : Adameve
Thank you for your review—we truly appreciate your feedback and 4 stars. We’ll be passing your comments along to our web design team to improve how we present item size comparisons.
I hate itttt I did not realize it was a…
I hate itttt I did not realize it was a suction one because why! It’s hurts and isn’t pleasurable at all. I wish I could return it.
31 mars 2026
Avis spontané
Réponse : Adameve
“We’re sorry to hear about the misunderstanding regarding our return policy. We strive to make our policies as clear as possible and accept returns within 90 days for any reason. While customers are responsible for return shipping costs, we would have gladly provided a refund or exchange once the items were returned.
This information is noted on our Product Returns page, including the disclaimer about return postage. We’re always here to help and would be happy to assist further if needed.”
Horrible
Horrible! It’s been almost 3 weeks and still haven’t received my package. Talked to someone and was told they would mail another one out but could take 2 weeks. Buy somewhere else
31 mars 2026
Avis spontané
Réponse : Adameve
“We sincerely apologize that your package was missing. A replacement has been sent and was due to arrive on 04/03/26. We’ve also emailed you the reshipment details. If there’s anything else we can help with, please don’t hesitate to reach out.”
Was not good
Was not good. Realistic feel? No. Cheap and not even close to being worth the price paid.
26 mars 2026
Avis spontané
Réponse : Adameve
We’re sorry to hear there was some confusion regarding our return policy.
We do accept returns on any item for any reason within 90 days of purchase. However, customers are responsible for covering the cost of return shipping. Had the items been returned to us, we would have been more than happy to issue a full refund.
For transparency, this information is clearly outlined on our website, including a note that return postage is the responsibility of the purchaser, which can be found on our Product Returns page.
If there’s anything further we can do to assist, we’d be happy to help—please feel free to reach out to our support team.
So I ordered a FLESHLIGHT girls Elsa…
So I ordered a FLESHLIGHT girls Elsa Jean-white. AND I paid extra because it said I could get it on Tuesday instead of Thursday. Not only did I not recieve the correct item, but I got it on thursday. Their delivery part is a scam so don’t pay extra to expedite it. The only reason it’s a 2 star and not a 1 is their customer support was good. I told em what I ordered and what I got instead, they said to wait so they could check, minute or two passes then boom items on its way here’s your new order number. So now in roughly 5 days we will see if I get the item I payed for or if it’s another random item.
26 mars 2026
Avis spontané
Réponse : Adameve
We’re sorry that you received an incorrect item. A replacement has been arranged through our Quality Department to ensure you receive the correct product as quickly as possible.
There’s no need to return the incorrect item—please feel free to keep or dispose of it. Your replacement is being shipped via UPS for faster delivery.
Réponse : Adameve
Thank you for your 4-star review! We’re glad to hear you were pleased with your purchase and truly appreciate you taking the time to share your feedback.
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