Working with Kirk at AeroBand Guitar he has been awesome. Great customer service and really has gone out of their way to satisfy their customers. If you’re looking for a great electric guitar that ma... Voir plus
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I was initially put off by the price but eventually bought the guitar. I was a part time player but couldn't find the time or motivation to continue with a traditional guitar. The Aeroband guitar... Voir plus
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The contact person, Emma, at AeroBand fielded my questions, and chased down and found the right answers with the tech people at the company, and got back to me quickly with a great solution!
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The guitar should have arrived by today, but hasn’t. There’s no customer service support. Us guitarists get excited about new kit. The frustration and lack of support really spoils the experience. 0/1... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
AeroaBand is committed to reshaping the musical landscape through digital innovation, making music creation accessible and enjoyable for everyone. We envision a world without boundaries in music—where people of all skill levels can express themselves in new and exciting ways through AeroBand’s cutting-edge technology. Our mission is to democratize music creation by bridging the gap between dreams and ability. With smart, intuitive instruments, Aeroband empowers music lovers worldwide with tools that spark creativity, support learning, and enhance the musical journey. We aim to make musical expressions as natural as speaking: easy, joyful, and barrier-free
Coordonnées de contact
Diamond Bar, USA, Diamond Bar, Etats-Unis
- support@aeroband.net
- www.aeroband.net
3,8
Bien
112 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Great customer service!
The contact person, Emma, at AeroBand fielded my questions, and chased down and found the right answers with the tech people at the company, and got back to me quickly with a great solution!
14 avril 2026
Avis spontané
Réponse : AeroBand
Hi Gary,
Many thanks for your fantastic review and kind words!
Glad we could help and deliver a quick solution for you. We value your support greatly.
Have a wonderful day! :)
Warm regards,
The AeroBand Team
Working with Kirk at AeroBand Guitar he…
Working with Kirk at AeroBand Guitar he has been awesome. Great customer service and really has gone out of their way to satisfy their customers.
If you’re looking for a great electric guitar that makes several different sounds then search no further. This company will take care of your needs and replace things if there’s an issue and make things right!
13 avril 2026
Avis spontané
Réponse : AeroBand
Hi Phillip,
Thank you so much for your review!
We’re so happy to hear Kirk provided you with such amazing customer service. He truly goes above and beyond to make sure our customers are satisfied, and we’ll be sure to pass along your kind words to him.
We’re also so happy you love our AeroBand Guitar and its versatile sounds. Your support means the world to us, and we’re committed to always taking care of our customers and making things right if any issues arise.
Thank you again for choosing AeroBand. We hope you enjoy your guitar for years to come!
Warm regards,
The AeroBand Team
Aeroband guitar has renewed my enthusiam
I was initially put off by the price but eventually bought the guitar. I was a part time player but couldn't find the time or motivation to continue with a traditional guitar.
The Aeroband guitar has renewed my enthusiam. No getting it in tune before playing.
I had a concern that one string sounded flat so emailled support. They responded quickly and when I didn't answer them, they contacted me again.
Issue was resolved first time.
5 avril 2026
Avis spontané
Réponse : AeroBand
Hi Stuart,
Thank you for giving us a try despite the initial hesitation.
Hearing that you skipped the tuning and got straight back to enjoying music is amazing.
We’re always here if you need us. Rock on! 🎶
Warm regards,
The AeroBand Team
This company will add stress to your life, like getting blood out of a stone to get your money back
This is absolutely the worst company I have ever dealt with in my life of 46 years. I bought this as a present for my son for Christmas and it did not turn out to be what he expected so I contacted them and they sent me a label to return the item and it was invalid as I tried to send back the very next day. They then would not respond to emails and would randomly send generic emails saying we’re sorry why haven’t you returned the product yet? And beg you to keep the guitar saying we will refund you 50% of the cost to keep it. Tragic! It took me 4 months of emails to banks trading standards to get my money back and return the product and I have only been made to feel by this company that it’s my fault. They’re full of apologies that mean absolutely nothing. Do not buy anything from this company unless you want a complete headache and be out of pocket. Look at their other reviews! Im sure they will reply to this that I was at fault, but who wants to keep somthing worth £320 sat in a box they don’t want for 4 months to get their money back? Absolutely no one! If you do buy from them, I wish you all the best, but you have been warned. Also for all the inconvenience, it cost me money to get my money back. Good luck 🫣
11 avril 2026
Avis spontané
Réponse : AeroBand
Hi Barrie,
We sincerely apologize for the frustrating experience you had.
Please kindly email us directly at support@aeroband.net. Our customer service team will continue to reply to your email and is standing by to assist you until this is fully resolved.
We are deeply sorry for the disappointment caused and hope to have the chance to make things right.
Warm regards,
The AeroBand Team
Amazing customer service
Amazing customer service, ready, precise, trustable. My aeroband guitar stop to work, I just drop a mail and they supported and followed up until the problem was completely solved. I really appreciate the service and now enjoy my guitar.
27 mars 2026
Avis spontané
Réponse : AeroBand
Hi Francesco,
Thank you so much for the kind words!
We’re happy to hear our team could help get your guitar back up and running.
Enjoy playing!
Warm regards,
The AeroBand Team
Great Customer Service
Had issues with product. Customer service took care of said problem Promptly. Would recommend.
6 avril 2026
Avis spontané
Réponse : AeroBand
Hi Steve,
Thanks for the great review!
We’re glad we could quickly fix the issue for you. We really appreciate your recommendation!
Happy drumming!
Warm regards,
The AeroBand Team
Support
The support is very fast and understanding, the products are conform to the description .
1 avril 2026
Avis spontané
Réponse : AeroBand
Hi Noa,
Thank you so much for your wonderful review!
We’re so happy to hear our support team was fast and understanding, and that our products live up to your expectations.
Thank you again for your trust and support. We look forward to serving you well in the future!
Warm regards,
The AeroBand Team
The Awesome Aeroband Guitar
I love the Aeroband Guitar. It is awesome.
Having access to detailed info and advice from the company is invaluable and I will certainly be coming back for more as I progress through the many aspects of this instrument.
Thank you.
25 mars 2026
Avis spontané
Réponse : AeroBand
Hi Ian,
Thank you so much for the 5-star review!
We are so happy to hear that you are loving the Aeroband Guitar. Our team is always here to support you on your musical journey.
Happy playing!🎸
Warm regards,
The AeroBand Team
Excellent customer support
The customer support staff was very professional and patient to guide me resolving my issue. Finally, my issue was resolved in couples of days, which is beyond my expectation.
27 mars 2026
Avis spontané
Réponse : AeroBand
Hi Mike,
Thank you so much for your kind words about our customer support!
We are truly thrilled to hear that our team was able to assist you professionally and patiently, and that your issue was resolved within just a few days, exceeding your expectations means the world to us.
Your feedback is incredibly valuable to us, as it motivates our team to keep delivering the best possible service to every customer. We truly appreciate your trust and support.
Warm regards,
The AeroBand Team
Réponse : AeroBand
Hi Steve,
Thank you for the review.
We’re glad we could quickly sort out the issue for you. We’re always here to help if you ever need anything in the future!
Happy playing!
Warm regards,
The AeroBand Team
AeroBand - Guitar and exemplary customer service experience
I have been playing guitar for some 65 years now. I have a classical acoustic guitar, a 12 String Höfner I bought in bought in Amsterdam back in 1971, and an electric solid body guitar. I saw the AeroBand Guitar demonstrated on Facebook and decided to give it a try. I was absolutely delighted with the design and quality of the guitar and of the case it came with. The sound of each mode of the guitar is great, and the long battery life is appreciated. The plug in microphone is also great with the ability to add echo to enhance my singing voice.
I decided in March 2026, to order 2 packs of replacement strings just in case I broke a string and would be stuck waiting for a replacement. I ordered them on 8th March and USPS claimed delivery on 13 March. However they never arrived (USPS later admitted a misdelivery that couldn’t be recovered).
I contacted Both AeroBand and USPS, with the following results:
USPS investigated, reported an unrecoverable misdelivery, then simply apologised and closed my enquiry.
AeroBand reshipped (With no charge) 2 sets of strings on 17 March and this time had a successful delivery on 23 March. What wonderful customer service, not expected these days.
I have been most impressed with the AeroBand brand in general. Thank you AeroBand for everything.
Alexander Hamilton – Houston Texas USA.
28 mars 2026
Avis spontané
Réponse : AeroBand
Hi Alexander,
Thank you so much for this incredible review!
We are deeply honored that a guitarist with your incredible 65 years of experience enjoys the AeroBand guitar so much.
We are also glad we could step in and get those replacement strings to you after the USPS mishap. Providing great service is very important to us.
Thank you again for your wonderful support and for trusting AeroBand. Keep on making beautiful music in Houston!
Warm regards,
The AeroBand Team
Great guitar and great service!
Not only is the AeroBand guitar awesome, the customer service is just as great! I found slight cracks in the LED light strip. After I contacted customer service, within two weeks I received a replacement neck at no cost. More than expected and greatly appreciated.
10 mars 2026
Avis spontané
Réponse : AeroBand
Hi Amazing Mike,
Thank you so much for taking the time to leave such a wonderful review! We are absolutely thrilled to hear that you are loving your AeroBand guitar.
We also really appreciate your kind words about our customer service. If you ever need any help in the future or just want to share more of your musical journey with us, please don’t hesitate to reach out.
Keep on rocking!
Warm regards,
The AeroBand Team
Just terrible
Just terrible. The drum sticks wouldn't calibrate. My kid's Christmas wasn't what I wanted. I've been calling and emailing ever since I couldn't fix the sticks and can't afford anything to replace my kid's gift. They've had me go back to the post office for a tracking number! Did it, all good, right? Wasn't good enough. Then they wanted pics of a product I sent back a month ago. Forget these folks, and let them know who's to blame for a bad Christmas. It was aeroband, not daddy.
1 janvier 2026
Avis spontané
Réponse : AeroBand
Hi Craig,
We are truly sorry to hear about your experience and the disappointment this caused for you and your child this Christmas.
We understand how upsetting it is that the item wouldn’t calibrate, and we want to make this right for you and your child.
Could you please kindly send an email to support@aeroband.net with your detailed order information? Our customer service team will prioritize your case and assist you until the issue is fully resolved.
Again, we are so sorry for letting you down. We appreciate your patience as we work to make this right, and we hope to have the chance to restore your trust.
Warm regards,
The AeroBand Team
Great customer support
Great customer support! The team was helpful, responsive, and solved my issue quickly. Really appreciate their service.
19 mars 2026
Avis spontané
Réponse : AeroBand
Hi Hannah,
Thank you so much for your wonderful review!
We are thrilled to hear that you found our team helpful and responsive. Providing quick and effective solutions for our customers is our top priority, and we are glad we could resolve your issue.
We truly appreciate your support and look forward to serving you again in the future!
Warm regards,
The AeroBand Team
I was given a pocket drum 2 by my wife…
I was given a pocket drum 2 by my wife as a gift. Unfortunately the adapter was faulty and I couldn’t get it to work. I got in touch with the helpdesk and they responded within a few hours. Immediately offered to send me a new adapter and I should receive it in a few days. Very happy with the level of customer service
9 mars 2026
Avis spontané
Réponse : AeroBand
Hi Rob,
Thank you so much for taking the time to leave us this review!
We are sorry to hear that the adapter in your gift package was faulty, but we are thrilled that our support team could resolve this for you quickly. We strive to provide prompt and effective service, and your feedback means a lot to us.
We hope you enjoy your Pocket Drum!
Warm regards,
The AeroBand Team
Great midi controller for guitarists
I play guitar for more than 50 years but for MIDI I had to use a keyboard. The Aeroband guitar is not only a great midi controller for guitarists but also a great guitar to take with you with the multiple inbuild sounds and speaker.
You don´t need a capo to play along because of the full octave up and down.
I had contact with the support department for a minor thing. Their response is quick and thoroughly.
18 mars 2026
Avis spontané
Réponse : AeroBand
Hi M VdP,
Thank you for the amazing review!
We are thrilled to hear that you enjoy the guitar as a MIDI controller. It’s great to know that our support team could help you out quickly.
Happy playing!
Warm regards,
The AeroBand Team
The guitar should have arrived by…
The guitar should have arrived by today, but hasn’t. There’s no customer service support. Us guitarists get excited about new kit. The frustration and lack of support really spoils the experience. 0/10 so far Aeroband.
5 mars 2026
Avis spontané
Réponse : AeroBand
Hi Alan,
We sincerely apologize for the delay in your delivery and for the frustration this has caused. We understand how exciting it is to receive new gear, and we are truly sorry that this experience has fallen short of your expectations.
We want to make this right for you. Please email us at support@aeroband.net. Once we receive your email, our customer service team will do the best to help you.
Thank you for bringing this to our attention.
Warm regards,
The AeroBand Team
Top class Product and Customer Service
I had a bit of an issue with my delivery for the drum sticks. Nothing to do with Aeroband, more to do with the courier.
Aeroband sorted this out for me straight away with no fuss at all.
The customer service is second to none.
The drum sticks themselves are fantastic. They look and feel superb and I was playing straight out of the box.
16 février 2026
Avis spontané
Réponse : AeroBand
Hi Colin Preston,
Thank you so much for this amazing review!
We’re really sorry you experienced a delivery issue, but we’re glad we could step in and get it sorted quickly and smoothly for you. Your understanding means a lot to us.
Knowing that you’re happy with both the product and our customer service truly motivates our whole team.
Thank you again for your trust and support. We’re thrilled to have you as part of the AeroBand community! 🎵
Warm regards,
The AeroBand Team
The product and the support are excellent
I’m left handed and the AeroBand sent me left handed product
17 février 2026
Avis spontané
Réponse : AeroBand
Hi Kobi Meridor,
Thank you so much for sharing your experience!
We’re really happy to hear that you received the left-handed version — we know how important it is for musicians to have gear that truly fits their playing style.
If you ever need any assistance or have feedback to share, we’re always here to help. Thank you for choosing AeroBand and for being part of our community! 🎵
Warm regards,
The AeroBand Team
Emma was an awesome Customer Support…
Emma was an awesome Customer Support person. She remained in regular contact to help me resolve my issue and made sure that AeroBand was able to correct the problem without any difficulty.
22 janvier 2026
Avis spontané
Réponse : AeroBand
Hi Sanjay Chawla,
Thank you so much for taking the time to share this wonderful review!
We’re absolutely delighted to hear that Emma was able to support you so well. She truly cares about our customers, and we’ll make sure your kind words are passed along to her — it will mean a lot.
At AeroBand, we always aim to provide not only innovative products but also reliable and attentive customer service, so it’s incredibly encouraging to know that your issue was resolved smoothly and without difficulty.
Thank you again for your trust and support. We’re grateful to have you as part of the AeroBand community! 🎵
Warm regards,
The AeroBand Team
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