affidea.ie Avis 

I had an MRI Scan on the 2nd of June last at the Affidea storage container in Moylish, Limerick. The experience was so degrading and upsetting I complained directly to Affidea ( they state on their website that they encourage feedback to help them improve their service) on the 8th June and received an acknowledgement with a Ticket No. I have since sent three emails requesting a response to no avail. I even looked up the CEO for the UK/Ireland and emailed him last evening, the email has bounced back, hence this review I am writing. There was no reassurance, no music playing to relax me, the assistant barely spoke and didn't fit the head cage ( I was having a neck/head scan), I enquired why and he pointed to my double chin!!!!! My goodness I left there feeling so upset, I have medical problems that have led to me being overweight, I do not need to be looked at in a degrading manner.

I am extremely disappointed with the way my appointment was handled. My private MRI scan was cancelled only 20 minutes before my scheduled appointment, when I had already arrived at the clinic. This is completely unacceptable.

This is a private scan that I am paying for myself, so I expected a professional service and respect for my time and my condition. Instead, my appointment was cancelled at the last minute after I had already travelled to the clinic.

I am suffering from severe pain, I can barely walk, and I am taking strong pain medication just to get through the day. Despite my condition, my appointment was cancelled, causing me unnecessary stress, additional suffering, and the inconvenience of having to arrange transport all over again.

To make matters worse, I have now been informed that I have to wait 10 to 14 days for a refund of the money I paid for this appointment. This is extremely frustrating, especially as I am already dealing with severe pain and urgently need to arrange another MRI elsewhere.

The only alternative I was offered was an appointment next weekend. For someone in my situation, who is in constant, severe pain and struggling to function, this is simply not an acceptable solution.

I expected much better communication, professionalism, and consideration for patients with urgent medical needs. This experience has been extremely frustrating and has left me feeling that my health, my time, and my well-being were not taken seriously.

I had a referral to have an MRI in Naas. I received a call asking me questions regarding my requirement. Three weeks later, after no follow up, I called them. That is not as easy as it sounds as you have to listen to incessant noise about their website and GDPR. I finally spoke to someone who was entirely useless. I have booked the service elsewhere. I will not be using Affidea again.

After two cat scans still not correct and then refuse to do another one unless a third referral letter is sent in

Buenos días.
Tengo que agradecer la amabilidad de la chica que me ha atendido hoy .
Me he sentido genial y eso es muy importante , que n todo momento estén pendiente de que estés cómoda.
Lo recomiendo en el hospital metropolitano de Jaén .
Y sobre todo puntuales ,he entrado a mí hora .
No dos horas después como en ht médica sercosa linares, que encima te dice que no te quejes que es lo que hay.
Gracias por la puntualidad el tiempo es importante para todos y por el trato recibido.

Over charged, paid in cash. Looked for refund by cash transfer as I live over 300km round trip from Affidea Tallagh.
When I offered my bank account details, the senior administrator refused to credit my account by way of transfer stating they would only refund in cash. Went to small claims court, received my full refund by bank draft this morning including court fees.
Would have been one star accepted the medical staff couldn't have been nicer.

Mi experiencia con el centro de infanta Mercedes 13 es muy buena, pero sobretodo con la Dra Zurita Malav, Eb Arahil. Me atiende siempre con muchísima profesinabilidad y cercanía. Explicando todo de forma sencilla y con mucha paciencia.

Visited Tallaght site today for an MRI, have a terrible with them but the lads on site where unbelievable, Im not 100% on there names but both couldn’t of been nicer, the gentleman doing the MRI was so patient when I needed a minute it was no problem and taking through it with me.

Aunque la recepción de los pacientes es lenta y se forma una cola apreciable funciona de forma profesional

I Visited Affidea Cork City today. Charles at reception was fantastic- when i popped in just to check the location, he arranged for me to be seen within 15 minutes instead of waiting until evening.
Emily, who i believe did my scan was also lovely The facilities were spotless too.
Exceptional service and kindness from the whole team Thank you !

Mi experiencia fue horrible, fui al oftalmólogo con mi hija y después de dilatar, el DR. decía que no veía nada del fondo de ojo, después de haber pagado 80€ de consulta me manda a otra clínica del centro para que allí con otras máquinas que Affidea no tenía le volvieran a mirar el ojo. Allí me dijeron que mi hija tenía un desprendimiento de retina muy avanzado, de allí me tuve que ir corriendo al hospital publico más cercano donde le hicieron las mismas pruebas de nuevo en las que yo había pagado 300€. Tuvieron que operar de urgencias. Es DR, actuó mal ya que me podía haber enviado directamente a un hospital público. Solo te quieren sacar el dinero, tu salud les importa nada. Por cierto ese Dr colaboraba con esa clínica, vaya qué casualidad…

En general la atención es buena, pero ultimamente ya no podemos acceder a las pruebas e informes que se nos facilitaban hasta hace poco tiempo. Para acceder a ellas tenemos que desplazarnos a la clínica y pedirlas en recepción o a los médicos. Se nos dijo que era para preservar la confidencialidad, pero eso no es así. Lo que deben hacer es una aplicación como Dios manda con la seguridad necesaria.

Horrendous customer service when trying to book MRI scan.
Thd person on the phone was dismisive,unprofessional unhelpful and appeared to have no idea of the geography of Dublin.
Cowboy operation best avoided.
In the end I cancelled, I will just get a referral letter from GP and source a reputable privider myself.

El dermatólogo Jorge García Macarron ha infiltrado a mí hija un queloide produciendo un dolor terrible, dos veces igual, no sé molesta ni un segundo en explicar, que él procedimiento es doloroso, que puede haber la posibilidad de anestesia, nada. Va a despachar rápido, ni 5 minutos te dedica, lo que importa es ver a mucha gente y todo lo demás le da igual. Una gran pena, quizás buen profesional , pero como persona, le falta lo principal, empatía, humanidad , fundamental para ser un buen medico. No volveremos.

These guys rang me up for a follow-up scan appointment that they never told me was going to happen last year when i was in with them, then proceeded to tell me that they don't cover VHI. They requested my personal details (they could have been anyone) then requested payment of €192 to book this 'required' follow-up appt over the phone. It was not possible to pay them on the day. No way was I giving them money and personal details over the phone to these guys, too many scams out there. They are taking complete liberties with their customers. Everything about them smacks of greed. just check their other reviews, they say it all. I wont be going near them again

Very poor service trying to book a scan for my daughter. Different information from different staff I spoke with. Advised processing the referral was delayed as no consultant name on referral - it was on headed paper and had consultant name on it and signed! But did not phone me to clarify referral info. Kept saying it would take a few weeks for radiologist to review referral, and that time just kept increasing.

Desde q han pasado a formar parte de Affidea, la clínica Atenea de torrent ha pasado de ser un servicio sobresaliente a pésimo, largas colas para la atención, tardanza en las citas, masificación y mala comunicación...

He estado en la calle Oquendo haciéndome una gammagrafía, la prueba bien, y la atención bien, pero no me informaron, que no podía estar cerca de embarazadas o niños.... Claro me lo han dicho cuando he llegado. Me parece poco profesional no informar de esto.

Referred for a CT scan 5 months ago. Completed their patient profile which was sent via text message 5 months ago. This stated that I would be contacted by a member of their scheduling team to arrange the appointment. I am still waiting to be contacted. Needless to say, I have gone elsewhere.

Pésima atencion, llamas y llamas, nadie contesta, pero bien para cobrar, te atienden al toque, la ultima mamografía y ecografía mamaria, el informe pésimo, el cd no me lo quisieron dar, pero por lo menos las fotos tendrian q poner en el informe, la verdad que dan verguenza, aca en Elche y supongo q en todos sus clinicas.
Atte
Elena Muñiz