Afrihost Avis 292

We have made five phonecalls, we are told to do things at the router and the problem will be fixed, they refuse to come out and see what is wrong. When I told them that I am considering changes service providers , the attitude was completely "don't care".

Absolutely, Absolutely USELESS! Every single time there is a public holiday / long weekend, our interent goes down and we cannot get it seen to. Here we are again the day before Easter week. They will blame the infrastructure every time, and every time it is Afrihost. Useless.

Afrihost has been extremely disappointing. We arranged a WiFi transfer when moving homes, but on the scheduled day, no technician arrived and there was no communication.
It’s now been days of back-and-forth, speaking to different people each time, with no resolution and no clear answer from anyone.

I would not recommend Afrihost at all.

No 1 ISP l, please.Poor signal quality, always a problem on the customer side yet never come out.

This ISP has fallen apart completely with a failed AI rollout.

Afrihost eventually admitted, in writing, that they were unable to provide speeds greater than 22Mbps after having sold a 100Mbps line.

Support is almost impossible to engage with as the poorly implemented bots run in loops and do not respond to direct instructions.

I have been a customer of Afrihost for years, and my experience has been nothing short of exhausting and unacceptable.

For the past 9 months, my WiFi has been consistently unreliable. Every single week, I spend 2–3 sessions of around 2 hours each on their WhatsApp support, going through the same repetitive troubleshooting steps—rebooting, resetting, testing—only for absolutely nothing to be resolved.

Despite countless requests (honestly, it feels like a thousand at this point), they refuse to send a technician to properly investigate the issue. Instead, they keep me stuck in an endless loop of basic support scripts.

What’s even more frustrating is that when I finally try to arrange a technician (which I’m expected to pay for), the technician doesn’t even show up.

I escalated the matter as far as contacting the CEO, hoping for some level of accountability or urgency—and still, nothing was done.

At this point, it’s clear that Afrihost is either unwilling or incapable of resolving ongoing technical issues that require real intervention. The lack of service, accountability, and basic follow-through is shocking.

If you value your time, your sanity, and a stable internet connection—look elsewhere.

I’m extremely frustrated with the level of service received from Afrihost.

My fibre line was working perfectly until I received confirmation that my line had been “activated.” Immediately after that message, my connection dropped completely and has been offline since.

The ONT shows a flashing PON light, which clearly indicates a fibre network provisioning/authentication issue — not a problem inside my home network.

To avoid wasting time, I did extensive troubleshooting myself:

Rebooted and reset all equipment

Verified all cabling and connections

Removed my router entirely to isolate the issue

Confirmed the ONT has power and link, but cannot authenticate upstream

I also provided Afrihost with detailed technical logs showing that:

The router is attempting PPPoE authentication correctly

No response is being received from the network (which points to a service-side issue, not a user issue)

Despite all of this, the response from support was simply:

“No update yet, please wait.”

That’s it.

No escalation.
No ownership.
No attempt to actually diagnose the issue.

Even more frustrating, I was asked to perform irrelevant troubleshooting steps (like connecting directly to the ONT), which shows a lack of understanding of how fibre/PPPoE setups actually work.

This is clearly a provisioning or configuration error introduced during their “activation” process, yet no one is taking responsibility.

Being told to “just wait” while a paid service is completely down is unacceptable.

Afrihost positions itself as a premium ISP, but this experience shows a serious gap in both technical competence and customer support.

bad bad bad totally useless

I went online with Afrihost client zone to Migrate my fibre from my old house to the new one. this was 3weeks ago, every day i had to phone and find out what is the progress, again on hold to find out, i asked them to escalate this and still no progress. on the day when this was supposed to happen the problems started, one promise after another, Today Open serve came to sort this out only to find out he is at the old address and had to cancel the appointment.. Ihave never had this bad service .l again no solution and the agent does not want to esculate this ..... shocking shocking shocking i will not stop paying and face the legal battle

Support doesn't read what you write and then give you generic answers. They keep you in circles so that you keep answering them and they answer you. They purposefully anger you to the point where you no longer want the service. They don't answer multiple questions, only the one question. I've been with them for 20 years now and I'm finally done.

From struggling to get my router, now I am struggling to have a stable connection. I haven't had a stable connection ever since I received my router. I keep losing connection everytime, It hasn't even been a month.

"Don't test the speed, because the minute you do, the connection will be lost. If you have more than 2 devices watching something, you will lose connection"

I have been emailing them, they told me they are doing an internal investigation but nothing. I haven't gotten any help it's been weeks now with unstable connection.
Internal Ticket Reference: NHW-991-81138

No technicians available to attend to on site issues or to help with router issues. Afrihost expects the client to have technical skills to resolve issues via WhatsApp or telephone calls. When requesting an on site technicians they do not provide such service. How can this be? Even for a call out fee?

We signed up a month ago and still no internet. The worst part is that they are actually charging us for the service. They have our credit card details and refuse to refund our money. This is a terribly distressing situation, please avoid them at all costs.

After service is ridiculous. They can't transfer numbers, they unable to send you a new QR code for an esim that you have on contact with them for over 2 years. You always have to cancel your contract and enter into a new one. Just a waste of time. Nobody can make sense or a create a storyline of the events and actions on your account, even though you have provided step by step screenshots.

We use Afrihost in East Rqnd an on out farm in Limpopo
Wow how bad bad signal all
Will never ever recommend
Wish we can cancel contract

Absolutely amazing service, every time. Efficient, friendly and things just work, which is a rare find nowadays. If problems arise, they're dealt with swiftly and professionally. Extremely user-friendly website too.

Shocking service. 8 days without internet. Not a single person on any of the multiple calls listens to what the actual problem is. Absolutely ridiculous set up from Vumatel at the house we moved into and have requested a technician from day 1 to come review and fix with absolutely NO assistance in the matter. Never get called back. "Logging a ticket" and "Escalating" mean literally nothing as nothing happens. I have to keep phoning or nothing will happen (nothing happens regardless) and have to waste my own airtime and data because they fail to put customers first and have no idea what good service delivery means.

Second time now that they cut off our internet with no reason
every time you go on the chat for help they dont get back to you with feedback, then you follow up and they ask you the SAME questions. how is it possible? then we need to chase Frogfoot. WHY? we pay Afrihost. THEY need to follow up give feedback and make sure the customers are well informed. i wish i can just STOP this contract with them. it is now 5 days without internet.

Don’t touch them with a ten foot barge pole… abhorrent service, unexplained delay in installation, tedious conversation with customer support that go no where and absolutely no accountability for the terribly long wait on fibre connection. It’s repeated: ‘there’s nothing we can do, your order is pending’. Use anyone else…

They took more then 2 weeks to try activate on line, we eventually went with another company that managed to do it in a day.

Afrihost is now trying to bill me for the router that we are happy to send back but they keep saying 'The courier has been unsuccessful in their attempts to contact you regarding the collection'. Which is a lie as we have not received a single phone call from any courier.

We then went to drop it off ourselves and they made us wait an hour to chat to someone to hand it back.

So unbelievably useless!