Airsupply Shipping Agents Avis 

I just relocated my cat to the USA from London and Kelley was absolutely amazing from beginning to end. The service was stellar and I appreciated the communication throughout, including the day of travel with picture updates!! :)

I recently relocated my 2 cats to Dubai, I chose Passportforpets and I couldn't be happier, My agent Holly was amazing, on the day of travel I had constant updates as to at what stage of the process they were at, I even had pictures of them which really put me at ease. I couldn't thank Holly at Passportforpets or Ralph from sandy paws this end and everyone else in-between enough for taking such good care of them, they all made the whole process as relaxed and stress free as possible. I would highly recommend. Jan :)

Excellent communication and support throughout process of transferring our dog abroad. Our dog Jasper was well cared for and has arrived at our destination happy and healthy. Thank you!

My family and I have recently moved to America, and had to have our pets move too. Holly at passport for pets has been absolutely amazing in arranging everything for us. She replied to emails and phone calls quickly and answered every question I had. Would highly recommend 👌

They were able to safely ship our 3.5 year old French bulldog back to Canada from Edinburgh. We unfortunately had to transit down to their facility at London Heathrow as the Edinburgh airport was not helpful in the situation, but no fault to these guys. The people at the facility were friendly and knowledgeable.

However, as we had to be in London early and had to stay overnight in a hotel, there was what I would say poor communication in terms of documents required on the day that I had to train down. This required last minute trips to the vet to try and get forms that were not well explained in what was expected, with what felt like placing the assumption on either myself or the vet to know what the content of these forms. The last-minute timing of this interaction, along with coming close to missing the train down, resulted in an unexpected need to have their vet perform the required testing, with a new payment to boot. (The fact that they can't take credit card payments outside of an initial deposit is confusing, but that's not the issue really, and I won't hold it against them)

From what I understand, the airline that we were shipping through was also providing very little information to them, so I can understand that communication problems will arise with so many bodies at play. What I wish had been done from the get-go was to have a clear, descriptive list of required forms, especially when it comes to dealing with dog breeds that typically have breathing issues.

So, in summary, it will be useful for future customers to ask for all the forms required well in advance of the shipping date, and it would be equally valuable for these guys to have more clear information regarding what documentation is required. With that all said and done, this company seems to know what they are doing when handling and exporting pets and were very helpful in initial emails with the various questions we had, so do not let these communication issues prevent you from choosing them.

Could not have done it without you guys

Thank you for all the help and assistance right up to the day they left to the day they arrived

Your service is fantastic

Alan and Linda

I am so grateful for all the help and guidance they offer. Shipping a dog abroad is stressful and scary but Katherine and Kelly were there at all times reassuring me and helping with anything I needed.
They made it very easy for me and my dog arrived safely and happy to her new destination.
Thank you xx

Excellent service and communication from start to finish. Doggies arrived safe as sound. Highly recommend..

Amazing service with knowledge if every step helped me bring my doggo home. Rehomed from UK to South Africa and arrived calm and happy. Katherine and Holly were amazing and patient.

I would recommend them for anyones fur babies!

I recently used Airsupply to help me move my dog from the UK to Perú. From the very beginning, they answer to all my questions and helped us along the way. Communication with Holly was superb.
We had a problem on the layover (my dog was too stressed to board the second flight), but Holly kept me updated about what was happening at all times, with videos and pictures included. The interest showed continued until my dog finally arrived to Perú. I cannot recommend enough Airsupply if you need professional help to move your pets across the world. Thank you very much, Holly!

Moving across the world is a really stressful time and having your fur-babies having to do the same adds extra on top.

Katherine and Holly were with us every step of the way to get our Baby from UK to South Africa they even helped with the local agent Melanie,

No matter the amount of times I called or e-mailed to ask questions they were there for us!!

You guys Rock and thank you for your amazing service you gave us!!

Used their umbrella company Passports4Pets for 2 dogs to fly UK to Australia.

Can not recommend them enough. Were very professional. Understood one of my dogs are nervous and kept me up date through the process.

Holly and Katerine are both very informative and knowledgeable in what was needed.

Kelly was brilliant from beginning to end! Price was cheaper than other agents and Kelly organised and dealt with agent in receiving country on my behalf which was a huge relief.

Moving your pet to another country is not something you do every day. So after being lost in a sea of un helpful google articles. We reached out to passport for pets. Kelly was super helpful, she talked us through the process, what we needed and generally made the whole experience super easy. Not only that she managed to arrange everything in less than a week (we were a bit slack at our end) and even met myself and Dora (my dog) at the drop off.

On arrival she made the transition super easy and it was reassuring to see how good she was with our Dora and even got a few snaps for us of her journey.

I would highly recommend using passport for pets if you want a company you can trust to help transport your little furry family members.

From start to finish Katherine was fantastic and helpful from the initial telephone conversation regarding moving our beloved pets.
We were apprehensive about the process but we were kept informed throughout which was reassuring. We were affected by the fire incident at Heathrow but the flights were rearranged for us without any stress. The transition from London to Dubai and Sandy Paws was fantastic and again we were kept informed every step of the way and were given updates as and when they happened.
We would 100% definitely recommend.

DO NOT USE THIS COMPANY
I enquired about shipping my pet abroad was given details by someone called Holly
I paid £250 deposit
My cat fell ill in the process & I was unable to travel , I asked for my deposit back or at least half of it for the few emails they sent and the couple of phone calls they made to me and was told a blatant NO
I spoke to a vile specimen of a man if you can call him that ….His name is Ian he was rude arrogant dismissive
I would not recommend anyone to use this company all they care about is money . I would love to know how he sleeps at night treating people the way he does . His company should be monitored
I gave a one star as something had to put down otherwise you can’t write a review . It’s not even worth a one star

Airsupply shipping made the exporting of a pup to America do very simple.
The staff were at the end of the phone when needed.
Nothing was too much trouble
Highly recommend
I will be recommending anyone else wanting a pup from me to use these

Airsupply Shipping Agents provided excellent service in transferring our puppy from the UK to SW France. Holly, their agent, was particularly helpful, explaining the process clearly and addressing all our concerns, which calmed our nerves significantly. The team responded quickly and professionally to any issues that arose, making the whole process smooth and stress-free. We now have a calm and confident puppy with us in France. I would recommend Airsupply Shipping Agents to anyone needing pet transportation from the UK to Europe. 4 stars.

Fantastic service - our amazing agent, Holly, has been responsive and ensured an easy and hassle-free process to get our chihuahua from the UK to Australia. Would certainly recommend and use again should we need to ship our dog in the future!

Air supply Shipping Agents were the first company of several to respond to our request for help in transferring a puppy from the UK to SW France. They, and in particular their agent Holly, explained the process very clearly, calmed our nerves, and addressed all our concerns. They acted in the same way throughout the process, responding quickly and professionally to resolve any issues as they occurred. As a consequence the whole process went smoothly and we now have a calm and confident puppy here with us in France. We would recommend the company to anyone considering having a pet transported from the UK to Europe.