Alfa_Romeo Avis 

After previously having what I though was a good relationship with this car dealer and having purchased a number of vehicles from them, the last being an Alfa Romeo Giulia Quadrafoglio, I agreed to the “internet” purchase of an Alfa Romeo Stelvio which I was told had been the company car of a director of the business.
I purchased this car on 18 March 2023. At the time of purchase I asked if there had been or was there any damage to the vehicle and was categorically told NO which I took on trust as I had purchased other vehicles with no issues from them in the past.
It then transpired that there were a number of issues which would have been apparent to anyone driving the vehicle. The lights blinded oncoming traffic, the water for the washers emptied after a couple of days of use, the stop start system didn’t work and there was a crack on the gear stick.
The car has been back in at least 5 times since and still some of the issues have not been rectified. Below is an extra of one of my later emails to Russell Boot at the dealership.
Following my conversation with your sales manager Oliver Lloyd on Saturday 10 June 2023 (you can see my email response to him following his telephone call), I understand that car dealers must;
i. Abide by various laws, including the Consumer Protection from Unfair Trading Regulations 2008.
ii. Not operate “unfair trading practices”.
Anything that would cause the consumer to buy a car when they wouldn’t have otherwise done so is considered unfair.
As highlighted to Oliver and as your salesperson, Paul, is well aware, I am very particular regarding any damage on a car and had I been made aware of the damaged gear lever, had it not been agreed that it would be replaced, then I would definitely not have purchased the car.
So, as a dealer, your failure to disclose the damage, even when asked by myself if there was any damage to the vehicle and being assured by Paul that there was none as previously confirmed, it would be seen as unfair in these circumstances as I purchased the car in the belief that it had not been damaged, and I would not have bought the car if I knew it had and it was not going to be rectified before purchase.
Being a reputable car dealership, as it would appear from the comments made by Oliver that you were aware of the damage and chose not to disclose it, it is not unreasonable due to your awareness for a customer to expect you as a dealer to disclose this damage.
As you are no doubt aware the law talks about principles of unfair selling.
I have already confirmed that before I agreed to purchase the car I asked if there was any damage and Paul made it very clear that there was none. As mentioned, in my telephone conversation with Oliver and subsequently confirmed in writing, he even mentioned he had checked the brake discs as he advised they have a tendency to suffer from warping on this model.
You will also be aware that the car has already been returned numerous times for work to correct faults that, if the history of the car is correct in that it was driven by a member of your staff and was subject to a full pre-delivery inspection, in my opinion should have been rectified in full before sale.
Even now I still do not know if the issue with the headlights has been resolved and I definitely know that the stop/start capability does still not work even after the software upgrade and the battery re-charge.

The sales manager, Oliver Lloyd, who was dealing with these issues was quite abusive and the matter was subsequently referred to the dealer principle, Russell Boot, who promised that the issues would be rectified but then has ghosted me on email and has not responded to any of my email attempts to contact him. In fact he deleted my last email without even reading it.
I have made formal complaints to the business about my treatment. They have failed to provide me with a copy of their complaints procedure or contact me with their findings within the statutory complaints period.
I have also asked for contact emails for their Managing Director which has been refused.
I have therefore have been left with no alternative but to therefore go down the process of rejecting the vehicle and will be left with the dilemma of what to do with the Giulia when it comes to servicing and/or repairs?
This has meant that I have also been forced to contact Alfa Romeo UK directly to seek their help/advice and assistance with this matter.
All in all a very bad customer experience from Beechdale Motor Group which is now part of the Reed Motor Group from the local management of the business. Turning a very happy customer who was recommending them to his business contacts, family and friends, to a very dissatisfied customer.
I would therefore at this time recommend you avoid buying any vehicles from this dealer.

Impossible to get through too. Horrible answer phone music..
If Alfa Romeo are to truly breakthrough into the UK, they need to stop simplify communication. It cost nothing to have good customer service!

Hired a tonale for a week by far the worst car I have driven in 48yrs of driving the hire company have been told to NEVER hire an Alpha to me again auto handbrake useless turning circle useless main beam control dangerous works when it feels like it the mass holding the rear view mirror blocks to much forward view dangerous

Well had a quality issue with the ceramic brake discs on my Alfa Giulia QV and to be told at 40k miles thats general wear and tear . For a product that should last at least 100k I find it disappointing.

The service here is just woeful.
My Alfa Giulia QV has an electrical fault - no big deal. Alfa collected and took to a dealer. Ok too.
I was lucky going overseas so didn’t need a replacement car when mine was collected - I thought i was doing them a favour.
After a week the dealer is apparently ‘waiting for a part’ and can’t tell me when it will be delivered. So I contact Alfa to arrange for a replacement car for me - all agreed, no problem. Then the fun begins. Alfa sort replacement cars through Enterprise. BUT they have to arrange “Enterprise will contact you within 1/2 an hour”. Nobody ever contacted me and 3 follow up calls later - same story each time- I still have no car and no prospect of getting one. Alfa wash their hands of any responsibility and instead blame a company with whom I have no relationship. Excellent work Alfa - you should be proud. I’ll take a taxi to work should I?

Faulty paint. Faulty wipers. Faulty windows. Faulty headlining. Faulty reversing sensors. Faulty media player. Faulty headlamp. Noisy 3rd gear. Brake springs on back-to-front! Extraordinarily poor panel fit.
This is just a fraction of the issues experienced which was on a newly delivered car: much worse than model shown at dealer's - Alfa Romeo say faults are 'within manufacturing tolerances' so no warranty!!! Oh, and it turned out to be last year's model. ONE STAR is generous.

I bought a new Stelvio Milano Editzione in September 2019.
In May 2021 the brake pad warning light illuminated at 8,500 miles.
Given the mileage, I assumed it was a fault with the warning light.
When I took the car to my nearest dealer I was informed that the rear discs were heavily worn and pitted and that the rear pads had less than 1mm of friction material left.
They also confirmed that they wouldn’t be covered under the car’s 5 year warranty which had been a key consideration in my buying process.
The replacement cost was £575.
I asked them to clarify why the rear pads and discs were effectively destroyed after only 8,500 miles, while the fronts - which do the bulk of the stopping - were virtually brand new.
They were unable to provide an answer.
As I needed the car back, I paid the repair bill and kept the displaced discs and pads for the inevitable argument.
After contacting Alfa Romeo UK and eventually threatening them with court action, they agreed in writing on the 4th June to cover the replacement cost of the discs and 50% of the pads, amounting to £430.
I provided them with my bank details on the 5th June.
On the 6th July I had still not received the refund so emailed them again.
On the 8th July I received a reply confirming that my refund would be made within 28 days.
Perhaps predictably, this didn’t happen.
I therefore emailed them again on the 6th August which generated a call back to tell me they “couldn’t find a director to sign off my refund.”
I spent £50,000 with Alfa Romeo, yet after two months they apparently can’t rustle up a £430 refund, as promised in writing???
After a further month of getting the runaround but no money, I’m now at the point where I feel I have no choice but to recover the monies via the courts.
Alfa, I love my Stelvio. It does everything I want. it’s practical; quick; good in snow; and other than the brakes, has been utterly faultless.
However what you laughingly refer as a premium brand customer service, truly stinks.
So sad.

Their overpriced STELVIO 2019 13k miles let me down twice already for battery related problems. Electrical needed 2 trips to the garage and is still not working. Paint coming off the bumper and fuel van deforming.

1 day waiting and counting for being rescued after another electrical fail. 7 phone calls to an indifferent customer service could not spare me from waiting such a long time .... and that would be a ‘Premium’ brand ?

Alfa Romeo ... all show and no go,

You can trust in !!! The new cars are great....test it..dont hear on vw drivers!
Wonderful cars...great stelvio..for familys absolutely nice car.

The inner door handle fell off and so many other people has discovered the same. What a shame you don’t realize your own mistakes . I’m done with Alfa Romeo

Test drove a Stelvio last week, really great drive. Didn't end up going with it in the end, but still a lovely car

Bought a brand new Alfa Romeo Giulia less than a year ago.

Due to the tracking being out from manufacturer, I’ve had to have both front tyres replaced at my own cost and customer services aren’t in the slightest way interested.

Just lost a return customer, goodbye!!!