All Pond Solutions Limited Avis 1 040

Absolutely rubbish service no contact phone number
Automated system just gives excuses tell you to wait another few days I’ve waited over a month for a replacement item even though they acknowledged receipt of my return
Will never use again
Customer service nonexistent
Disgusted

Great online company for pond and aquarium needs, fast delivery, good products and excellent communication

Ordered a replacement pump after the old one went bad - taking out the house electrics in the process! Ordered it on a Saturday and left the fish to their own devices expecting a delivery sometime in the week following. Was astonished to have it in my hands on Sunday. Installed it and it's doing it's job just fine! Thank you, guys - a great job all round. (Oh - and the fish say thanks too!)

I've used them every time for my pond pump needs and they have been fantastic. Fast delivery, good communication and products. I'm very happy and will continue to use them for my pond needs.

Had to but a new light for my filter arrived very fast
did the job

A good price well packaged and delivered as described.

I ordered a new UV lamp and recieved a protective sleeve, I phoned all pond solutions and they refused to help me over the phone absolutely ridiculous, appalling

Fast delivery and excellent advice and product 👍🏻

Excellent service again, I ordered replacement filter sponges and a uv bulb and it delivered the next day. A day earlier than expected. Yours is one company I recommend to anyone as the filter is great and my experiences have been superb in all areas. And I am a customer not staff, highly recommended!

Last time it was 5 star. This time disappointed. Bought a pump with fountain. When I turned on fountain filter went off. Sent videos as requested. The fountain control is so stiff the only way to regulate the flow is with pliers. And because it is so stiff I can only get no fountain or a very high fountain which is too high for my pond. Emailed about problem. They wanted another video. Surely they could get a pump off the shelf and see if the fountain control moves freely. Gave up.

Great service, quick delivery, just perfect.

Pump stopped working, identified broken impeller, ordered a new one online from All-pond solutions for £13, free delivery, received it next day, pump back in operation in less than 24hours, fish fine!
Excellent service, well done guys!!

I’ve bought pumps and filters from this company for many years and always been happy — until now. The pump I bought last August needed a new impeller after just four weeks. After winter, the front section had detached completely, and I was told this was “accidental damage” with no replacement part available. The model had also been discontinued. After several emails, the only offer was a 5% discount.
A friend eventually retrieved the missing part from the bottom of the pond, but now the impeller has failed again. Customer Services were polite, but I was told impellers are “fragile” and should be replaced yearly, with no guarantee on future availability.

I ordered an AqueECO pond pump that failed after only a few weeks use. The response of the company was definately 5*. Kyra was more than helpful on the phone, helped me through the process of uploading a video to demonstrate the problem & sent out a new pump that arrived the next day. This is working pertfectly. Many thanks.
David

Easy ordering process, quick delivery and good quality products

I found out that they have discontinued the impeller from the spare parts they have for the 1000ef canister filter which may not sound much but when it breaks the filter is absolutely useless i only found out after buying another one if this one breaks it will mean another one useless why do they keep selling it when they know the problem i will never use all pond solutions again I cannot understand them

I bought a new pond pump and it was the best price from all pond solutions and came the next day so pleased with the purchase would buy from them again

Great product at a very reasonable price. Super fast desptach too.

I have previously been satisfied with this company but unfortunately they have let themselves down badly on this occasion. In summary, they have twice sent me an incompatible replacement ballast head for my pond filter. It simply doesn’t fit. No real explanation given as to why, but have suggested my filter head might have warped over time. This simply isn’t the case. The only option they have come up with is for me to replace the whole filter all at my expense. Despite requesting a gesture of goodwill or a reduction on the cost of a replacement filter, they do not feel the situation warrants this. Poor service in my opinion.

2 yrs ago I found this Company when I had a problem with my garden pond .They had everything I needed to correct the problems.They offer a fantastic range of products at a competitive price but more importantly sound advice .
Thank you
Dave S