AlphaOmega Glasses Repair Avis 

698
TrustScore 5 sur 5

5,0

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Alpha Omega did a great job of repairing my vintage Maui Jim sunglasses and even dealt with a subsequent minor issue swiftly and professionally. Quick turnaround and a fantastic job. Well recommended.... Voir plus

Noté 5 sur 5 étoiles

What a find! Sat on a pair of Oliver Peoples and snapped one of the arms off. Found Alpha Omega online, uploaded a photo of the damage, received a quote back two days later, paid online, sent off fo... Voir plus

Noté 5 sur 5 étoiles

I had Oakley x metal Juliet sunglasses needing a repair the bridge on the nose was loose. Alpha omega fixed my sunglasses fast & cleaned the lenses as well. The sunglasses repair was excellent & the b... Voir plus

Noté 5 sur 5 étoiles

Great service. Dropped off a worn 30 year old pair of tag heuer rimless glasses with broken fixings bent frames etc and collected the glasses next day totally refurbished, amazing job. Thanks

À propos de l'entreprise

  1. Grossiste en lunettes

Informations provenant de diverses sources externes

We repair all brands of glasses, sunglasses and eyewear with original parts for RayBan and Oakley repairs. Fast turnaround and a 12-month glasses repair guarantee.


Coordonnées de contact

5,0

Excellent

TrustScore 5 sur 5

698 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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5,0

Tous les avis

(698)

36 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Absolutely amazing company

Absolutely amazing company. Repaired a pair of 1971 Square Raybans. Had different colour lens and they cleaned up the frames. They constantly kept me informed and was easy arrange the repair. Glasses are like new. I had thrown them in the bin. So glad I found AlphaOmega. Highly recommend 👌

14 septembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Best service you could ask for...

Best service you could ask for. Repaired and fixed with extremely fast service and posting.
Recommended 100 Percent to anyone.
I can't even see the repair, it was that good on titanium metal frames. Extremely Happy customer!!!

30 août 2024
Avis spontané
Logo de AlphaOmega Glasses Repair

Réponse de AlphaOmega Glasses Repair

Thank you for your kind comments. We have the specialist equipment needed to repair Titanium frames and are delighted to have a happy client.

Noté 5 sur 5 étoiles

Super service

Super service, repaired my Oakley prescription sunglasses everything was very easy from quote to payment to sending my broken glasses for repair, the glasses were returned very well packed with the broken parts included to prove repair, great company to deal with. Very happy customer 😀

29 août 2024
Avis spontané
Noté 5 sur 5 étoiles

Prada sunglasses 😎🕶️

"I recently submitted my Prada eyeglasses for repair due to significant scratches on the lenses and fading tint. The company responded promptly by replacing the lenses and nose pads, effectively restoring the eyeglasses to their original condition. I highly recommend their services."

29 août 2024
Avis spontané
Noté 1 sur 5 étoiles

Absolute disgrace

Absolute disgrace ! My advice is avoid this company like the plague . Started off getting a quote for a stretched hinge , quote were fair at £40 plus postage both ways recorded delivery . Very quick response stating received the glasses and would be posted later that day . Then the nightmare begun , upon receiving my glasses back opened the parcel with a note inside saying they couldn’t repair the chip in my lenses ????? There were never a chip in my lenses to start with and I never asked them to repair a chip in the first place . The glasses were expensive and the lenses were put in specially being bi-focal and tinted automatically as light made contact . £315 for the lenses to be put into the frames I bought. I emailed alphaomega asking what this were about ? They firstly said if they had broken them they would have repaired them ? How when they are glasses with a prescription is anyone’s guess ? Then I replied , then I got back accidents happen and I’m trying to twist their words ! Then I got it could have happened in transit ? The glasses were in packaging inside a very strong case as a preventative measure against this ! They said I could send them back for them to repair , which my response were how can I trust them to repair something they clearly hid by trying to send them back in a worse state and hiding the fact they’d broke them . They then said they would send my initial payment back as a good will gesture 🤣🤣 they have cost me £315 for an initial repair of just short of £60 with postage . My opinion is there customer service is totally appalling and shameful. One of the worst I have encountered .

22 août 2024
Avis spontané
Logo de AlphaOmega Glasses Repair

Réponse de AlphaOmega Glasses Repair

We respond to this one star review with a sad heart, that this customer feels they had a bad experience with our service. We have tried to help this customer by offering to replace the lenses at our own cost even though we had not damaged the lens, however they have refused and have stated their reasons above. We repair thousands of frames a year, and in the odd case where an accident happens and a lens is damaged, we just hold our hands up and get the lens replaced. There is no need to be dishonest, as this does not solve anything. The only thing we could do in the end as the customer did nit want our help, was to refund for the work we had done.
If anyone could give advise on how we could do more, please contact us.

Noté 5 sur 5 étoiles

Bent hinge

Bent the hinge on an expensive pair of sunglasses and opticians won't fix glasses purchased elsewhere. Sent them to alpha omega who repaired them and sent them back same day. Quick service, glasses now fixed and like new ready for my holiday.

21 août 2024
Avis spontané
Noté 5 sur 5 étoiles

These people are brilliant

These people are brilliant. I have an old pair of half rim glasses that I use for singing and I can't find anything like them on sale any more. They occasionally suffer from being sat on and sometimes the damage looks to be terminal. I've just had them back from their second repair by AlphaOmega with same day turnaround each time and even close-up I can't see the repairs.

20 août 2024
Avis spontané
Logo de AlphaOmega Glasses Repair

Réponse de AlphaOmega Glasses Repair

Thank you for your review. We are glad your frame was able to be saved from landfill. Most frames can be repaired and it is always worth asking if we can help.

Noté 5 sur 5 étoiles

I was told that my sunglasses were beyond repair, however, AlphaOmega fixed them and now they look like new!

I cannot thank AlphaOmega enough for saving and restoring two pairs of my sunglasses. With one pair of Designer sunglasses I had sought help with several other Established and reputable Opticians and was told there was nothing that could be done. Luckily, I did not get rid of them, because AlphaOmega restored them to their original condition in a matter of days!

17 août 2024
Avis spontané
Noté 5 sur 5 étoiles

Restoration Genius

This Guy is an absolute wizard with sunglasses 😎
He cleaned and restored my rare Oakley Juliette’s with brand new super cool green lenses .
So I sent him a pair of crosshairs and eye jackets , to which he’s magically restored too, AS NEW !!!!

3 août 2024
Avis spontané
Noté 5 sur 5 étoiles

Great repair

Great repair. They actually welded the arm of my glasses back onto the main frame.
They also renewed the nose clips and gave glasses a good clean.
I didn’t think they were repairable but was so pleased to be able to wear them again as they were my most recent pair and were expensive. Very quick service too!

12 août 2024
Avis spontané
Noté 5 sur 5 étoiles

Absolutely fantastic company would…

Absolutely fantastic company would highly recommend using them. From start to finish they kept in contact starting with letting me know my glasses had arrived, the parts had arrived, the glasses were fixed and in the post being returned with the tracker number- nothing was a problem. Great Service

7 août 2024
Avis spontané
Noté 5 sur 5 étoiles

You guys are amazing!!

You guys are amazing!!! Just received my Tom Ford sunglasses back from you. Not only did you fix the lense that popped out but you also gave them a quick once over with a clean and tightening of the screws on the arms. They look and feel brand new. I cant thank you enough, because they are limited edition sunglasses that were discontinued 9 years ago. HIGHLY RECOMMEND THESE GUYS!!!

6 août 2024
Avis spontané
Noté 5 sur 5 étoiles

Cannot rate this company highly enough!

This company is amazing. Prompt assessment of the problem over email communication and photos. Easy to pay and super fast service - two pairs of Ray Bans repaired and returned within 1-2 days! Packaged well.
Not going to lie I honestly panicked that we might have just paid someone to steal our sunglasses 🫣 but I cannot be more wrong and cannot rate this company more highly!!

15 mai 2024
Avis spontané
Noté 5 sur 5 étoiles

I must admit to being sceptical

I must admit to being sceptical. I sat on my Rayban wayfarers and was told by two opticians that they were unrepairable. I found Alphaomega online and saw it had good reviews. They charged me £30 plus postage and I could not believe it when I opened the returned package to find my Raybans looking as good as they did when I first bought them. An unbelievable job at a reasonable price! Delighted!

31 juillet 2024
Avis spontané
Noté 5 sur 5 étoiles

I took an old pair of Ray-Ban aviators…

I took an old pair of Ray-Ban aviators in, as I had damaged them on a recent trip. They’re 20 years old. The lens had fallen out and the frame was bent. They had my glasses for a little over 24 hours and then called me to collect them. For £15, they look as good as they did in 2004.

5***** service, will use again.

31 juillet 2024
Avis spontané
Noté 5 sur 5 étoiles

Amazing service

Amazing service! I snapped the arm off my reading glasses and couldn’t get them repaired anywhere. For £30 + postage I sent these off on Monday and received them back in perfect condition on Thursday. Speedy, brilliant service! Will recommend and use again 👍🏻

25 juillet 2024
Avis spontané
Noté 5 sur 5 étoiles

Ray-Ban sunglasses repair

I posted my Ray-Ban sunglasses for repair on a Friday and received them back before midday on the following Tuesday. Very impressed with the speed of service, quality of the repair, updates via email and the eco-friendly reuse of the original packaging to ship back to me. Highly recommended and cannot fault this company on anything.

23 juillet 2024
Avis spontané

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