Anglepoise® Avis 183

Dealing with a live human being on the other end of the chat line rather than a robot and connected quickly. Very helpful and informative staff. Thank you for real customer service, something unfortunately which is disappearing.

Support from Anglepoise was fantastic Tracey sent me the parts I needed, help me regarding the reconstruction of my lamp,and now my lamp is good as new. This company stands behind their product! Thank you so much, Tracey!

Anglepoise has a fabulous customer support team - very approachable and open to feedback.

The Company is both innovative in design, and respectful of the industrial heritage of their products.

I look forward to dealing with them in the future.

Quite brilliant and responsive. Wanted parts for a 40 year old Anglepoise. They had them. They sold them. And they worked perfectly... like a new lamp.

I had an issue with an Anglepoise Mini Mini 90 lamp. I raised it with Anglepoise via email. Despite being in Australia, the dealings I had were quick and responsive, extremely helpful and kept the retailer in the loop. The issue has been resolved fully to my satisfaction. Happy to buy from them again with this exceptional level of support.

Having contacted Anglepoise regarding a repair to my lamp. The whole experience was handled quickly and efficiently.

My lamp was sent easily, communication was straightforward, the work carried out professionally and the lamp returned securely.

Excellent customer service and products. I Highly recommend Anglepoise.

Thanks very much
R

Really helpful, friendly and patient online chat. Have used this service twice, messaging with the same person who remembered me. This level of customer service is so rare now it was a pleasure to get precise answers so quickly. Anglepoise are a marvellous company, and the replacement parts for older lamps are well worth using. A transcript of the chat is emailed afterwards too.

I needed a new lamp base for my 1227 Mini Desk Lamp. The old one was dropped on the floor and became dented. I was able to order a replacement from Anglepoise directly.

I appreciate that this company supports responsible consumption. I look forward to using my Anglepoise lamp for years to come.

The customer service was excellent.

I was passed down an 80's era Anglepoise lamp from my father. During my use, the button broke, along with the elbow hinge and the PVC cable was showing signs of its age. Flora advised me on the elbow hinge I needed after sending her a picture of my lamp and was able to determine my model as an Apex 90.

When the replacement elbow hinge arrived, it was found to be incompatible while I was attempting to rewire the lamp. Initially, I was contacted by Gywn upon contacting Anglepoise of this incompatibility before I was put in touch with Flora.

Flora went well above and beyond to arrange my lamp to be taken in for the repair. She kept me informed and updated on the progress and was very responsive in my inquiries as well as being honest throughout. This included sending me picture of the elbow hinge replacement as well as informing of an issue with the wiring from my previous rewire attempt and the uniquity of my particular Apex 90.

Today, I've received the Apex 90 back from the repair and rewire. The old lamp feels much better than it did before, like new, to be precise. Not only has the elbow hinge been replaced but the switch on the lampshade and the base springs look and feel refreshed, along with a braided cable.

The base side springs as well as the mains plug and cable were nicely packed away in a smaller box within the lamp's packaging during transit, along with a provided bulb.

Overall, I am very happy at how the repair and rewire has turned out. Before, my Apex 90 had seen better days. Now, it is seeing even better days.

Many thanks to Flora as well as Gwyn, the Rewire Technician, the Product Development Manager and the rest of the team at Anglepoise for helping me get my Apex 90 back to fully operational condition and giving it a new lease of life.

A 5-star rating that's well and truly earned!

Bought 3 products recently. Brilliant quality, really pleased with them and also the new lifetime guarantee which I hadn’t known about. Had a problem registering one of the products (user error!) and the customer services team were super helpful, sorted me out very quickly, and didn’t make me feel like a muppet! 😆 Don’t think I’ll be using any other brands from hereon in.

The lamp is of amazing quality and the customer service excellent . They were very quick to respond and solved my inquiry in a second .

I reached out to Anglepoise after my lamp broke during a transport, just hoping there might be a way to replace the broken part.

Emma went above and beyond - she helped me work out the exact colour match for my older lamp, tracked down the right replacement, and sent it out. She was incredibly helpful throughout.

I’m honestly just very grateful. This is customer service at its best.

Prompt response from customer service, directed me to the spare part I needed.
Spare was not in stock, waiting list service was good, spare became available within a week.
Once ordered, arrived within 48 hours and was exactly what I needed.

Vriendelijke , snelle en doeltreffende oplossing

I was looking for help in using my Anglepoise refurbishment kit for a mid-century lamp.
Maria at Anglepoise helped solve the particular problem of threading the new wire very simply, and was a pleasure to chat with.

The lamp is beautiful and as well built as I expected. It is solid and has a nice heavy base. The joints for positioning it work better than any previous lamp I've owned.

Shipping was prompt and was well tracked

Ottima assistenza online. Volevo una Mini mini 90 in un colore disponibile nel sito UK ma non in quello EU. Una assistente in chat mi ha fatto l'ordine sul sito UK, mi ha mandato i dati per il bonifico e in poco più di una settimana la lampada era a casa mia. Bella sensazione aver a che fare con persone che risolvono i prooblemi e curano i clienti, anziché form automatici per lo shopping online. Sono al mio secondo acquisto - la prima era stata una Giant - e sono sempre stato seguito e assistito da dipendenti Anglepoise

So I wanted a Paul Smith Anglepoise Lamp. Checked all the major retailers, Heals, John Lewis ect but decided on a whim to search for the company to see if they sold the light directly. They did - the price was good and the service fantastic. I received my lamp two days after ordering! They use a decent courier (DPD) the packaging is sustainable and robust and the lamp is beautiful. So happy I bought directly from Anglepoise. I am delighted with my purchase.

I have had an exceptional customer service experience with Flora at Anglepoise over the last few weeks. My lamp has stopped working and although purchased at John Lewis, I couldn’t find the receipt without trailing through hundreds of online orders. They advised me to contact Anglepoise direct which I did and Flora talked me through possible scenarios including suggesting the fuse had blown.
In the end she sent me a label to send it to them warning me that because of the Christmas period it would take a little longer than usual. I received my lamp back today and she was right. It had been the fuse. In addition, they enclosed a new boxed bulb.
I am so impressed! We have a total of four Anglepoise lamps in our house and it is wonderful to find a company that does what they say they will do with regard to customer service and preserving the life of their excellent products. Thank you Flora.