My very 1st bad experience in Turkey.
My very 1st bad experience in Turkey.
I put one star, but it is really 0 stars.
I would like to advise you before you make a mistake. I booked a car using DISCOVER CARS website. I selected PANDORA CAR HIRE. But when I arrived at Antalya, this is TUTRAS CAR.
They charged me twice time the insurance. I show them the VOUTCHER with the extra insurance option I took on DISCOVER CARS. They ignored it and told me if something happen on the car, I will have to pay. They also not deduct the prepayment I made to DISCOVER CAR. The price I got from DISCOVER CARS was on Euro. But after they added the extra insurance, they convert the Lira price on dollars. The price was 25% more expensive than what was agreed with DISCOVER CARS. It was 2 am and their office is not at the airport. So I was with my family and I had a long trip to achieve between Antalya and Istanbul. The car they gave me is from 2008 with 152000 km in very bad condition. They gave me a car with 1 litre of diesel.
After few days, the car indicated an engine default on the dashboard and the car had a performance issue. It was very difficult to drive a car very slow in motorway and in the road. I contacted the agent by WhatsApp to complain about the very bad car he gave me, about the payment I did and the extras I paid for nothing. He ignored me, he did not help me when I had the issue with the car. I need to write a book to share all the details. My conclusion: Please do not contact this company. A true company and a honest manager will recognise his fault and make the right decision to investigate, refund the money to customer and use feedback to improve their services.
If they just answer to a feedback by telling it is a lie, it will show you how they respect their customers. I don't feel they consider me a customer. They did not apologise. They know what they did and they did never answer me. Now we are in public place. I made am official complain through DISCOVER CARS. I hope DISCOVER CARS will clarify with PANDORA and I hope PANDORA will react and assume their responsibilities as they outsourced to TRUTAS CAR. I really advise this 3 companies (DISCOVER CARS, PANDORA and TUTRAS) to refund my money they stole. If not, it will show to all potential customers what is the risk to rent to them. At least I alerted you. Don't tell you don't know. I made this mistake and I shared it honestly to prevent other to make the same mistakes. I hope this review will help the maximum of people to avoid this bad experience. This is just the beginning. I will share my bad experiences in different forums and different medias. Stay stunned. If they don't come back to me with the refund, I will contact the Turkish authorities (tourist) to alert them about the bad image these companies provide about their country. I am sure they will be happy to listen to me and make the right decision to stop the mess. Thank you.
If I get my refund, I can change my review. If not, please be ready for the next step. I will make sure you will be blacklisted by all serious companies. You will lost your contracts and agreements. Be smart and assume your responsibilities. You know the true and don't try to deny. Assume it as a man and correct the mistake, this is your best option. You know how to contact me. But if you want to deny the true, you will assume all my publications, post and YouTube video. The link to the video will be posted soon with all details and evidences. You stole the wrong guy. You will have to explain to the judge your business. I hope some smart people from these companies will understand my requests and fix the issue when it is still possible. You did not give me any other alternative. Event the last day for returning the car you ignored me and you sent me another guy. Thank you.