Applegreenelectric Avis 5

Tried to charge at Newport Pagnell South today using the Applegreen charger. Initially I had to set up an account and after providing my ‘life history’ I was flummoxed as I didn’t have a physical card for app details. Haven’t you guys heard of Apple and Google pay!!

So I drove away and parked, as only allowed 10 min without charging in an EV bay!

I then worked out that they are supposed to accept Electroverse RFID cards and I have one of those which I’ve successfully used a couple of times.

No luck it seemed to accept the card but then not process the info. I ended up driving home and using the slow charger at my house.

These guys need to simplify the technology, it’s pants!

I charged at Applegreen Birdhill a week ago today. Because the chargers generally suck, each time it disconnected after about 90 seconds or so until the 4th time when the charging continued until I stopped and left. In that time I had to tap the debit card 4 times and got charged 30 euro each time. Most of that money was just held and it is still held / not released today, after a full week. And at the same time around me there were 3 other cars that did not manage to connect despite 30 minutes of fiddling with the chargers. One of the cars, an ID4 with a family of 4 with two small babies. I helped them a bit but there was no connection to be had. Can it be that difficult in 2026 to have an EV charger that actually works? And I'm very good around technology, what about other people that are not? And why do we need all these stupid apps for EV charging, why can it not be the same as petrol cars that you connect and fill up, and when you're finished you pay the actual amount? Why don't regular people get 100s of euro held up for a week or more when they fill up? Because they would revolt. So why are you testing EV owners like crap? This is nearly theft. My 5 cents, avoid applegreen chargers.

My daughter, 5yr old grandson, 2yr old granddaughter and I were stuck at a EV charger at South Mimms services that wouldn’t work. They took £45 out of my account and then kept trying to take it again when we had to move to another charger. My daughter then had to pay £45 when we finally found a charger that worked. During all of this, we spoke to 3 customer service persons and were promised a call back from a manager each time! This was between around 6-6.45pm. It’s now quarter past midnight and we’ve had no call back! Absolutely dire service - DO NOT USE THEIR EV CHARGERS!

I charged my car and found that it is impossible to get a receipt. Their phone line cuts you off every time. This has cost me both times and money

Recent issue with charger not working. Shocking customer care. Promised numerous call backs which did not happen. User error blamed with no responsibility taken for faulty terminal. Defrauded by yet another service company. Avoid at all costs unless you want to deal with a non existent customer care department if things go wrong.