I received the wrong product. I had already booked an electrician, so I asked for a quick replacement, but it took almost two weeks despite the correct item being in stock. As a result, I had to bring... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Always had great experiences with Arc-Led. We’ve spent several thousand pounds over the past couple of months on high end projects and as always, the service has been flawless. Any problems that ha... Voir plus
L'entreprise a répondu
Very impressed so far with Arc, Adam has been so helpful with the design for some tricky step lighting we have too install. He provided multiple solutions and quotations for us until we finally placed... Voir plus
L'entreprise a répondu
I am a DIYer and well over retirement age, so knew very little about LED strips, drivers, dimmers etc. I found ArcLED's website informative and placed my first order with them 18 months ago. Despite m... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Welcome to ARC-LED! With our bespoke design and production service – we offer an extensive range of LED Tape, Profile and accessories to suit any application.
Coordonnées de contact
Royaume-Uni
- www.arc-led.co.uk
3,9
Bien
43 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Paid extra for next day delivery
Paid extra for next day delivery. We have been promised for days about receiving the item next day... this was happening for 2 weeks.
21 septembre 2023
Avis spontané
Réponse de ARC-LED
Hello Dani,
Thank you for your feedback. I am sorry that your order was delayed. Please note that we do not offer a next-day delivery service for an additional fee. Your order was customised and had to go through the workshop before it could be shipped.
Upon checking our system, I can see that the delay was caused by our supplier, who sent an incorrect length of the strip. We resolved the issue as soon as possible and upgraded the delivery to arrive on a Saturday as a goodwill gesture. We understand that this was an inconvenience for you, and we apologise for it.
Once again, I would like to apologise for the delay and any inconvenience caused to you.
Best regards,
Arc LED
Buy if you want to get faulty goods.
Ordered some LED profiles from ARC LED. These were plaster in profiles. they arrived bent so I immediately called and sent pictures of the profiles. I was promptly emailed to say that I should bend the profiles back into shape. I was given the option to send them back at my cost for a refund. These were going into a high end solution so fitting bent profiles would not have given the desired look. Needless to say I dont recommend buying from here.
20 juin 2023
Avis spontané
ARC LED - Outstanding advice and service
I wanted to see if other people were as impressed with Arc-LED as I was, but nobody has reviewed them, so I thought I would. As a non-techy when it comes to electrics and lighting, the help and advice I received from Tom was amazing, and I felt totally confident that I was being recommended what was best, and not the most expensive or profitable for the business. I spoke to a few different companies and Arc was by far the most helpful, and provided the best advice. I highly recommend talking to them.
16 novembre 2022
Avis spontané
L’expérience Trustpilot
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