⭐⭐⭐⭐⭐ We honestly couldn’t be happier with our Arctic Cabin. From the first visit right through to installation, the whole experience has been brilliant. David, who showed us around, w... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Really happy with our BBQ cabin. Team were great from purchase date through to install, responsive and helpful. Team who installed were terrific, despite awful weather they were here on time as planne... Voir plus
L'entreprise a répondu
A great company to deal with! From George the sales advisor, the guys who built the base for us, Josh and his crew who built our cabin(even atrocious weather did not phase them), the gentleman who pai... Voir plus
L'entreprise a répondu
From our initial telephone conversation with David, we have nothing but praise for Artic cabins. We made the journey from south wales to the view site and David was extremely helpful and accommodating... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Arctic Cabins™ have a BBQ Cabin to suit any garden. Our unique 'sloping wall' design gives more space where it matters. Made in our own UK factories our cabins are the highest quality on the market. Our business is family run and all our staff are employed, from the show site team in Nottingham to the warehouse and installation teams in Derbyshire. We install UK wide and have several distributors throughout the UK so you can have the highest standard of cabin & BBQ Grill in your garden to enjoy all-year-round. Choose from the following sizes: 7m², 10m², 14m² & 17m² which seat between 10 and 25 adults depending on the size you opt for. We also have 2 different Arctic Bar options which seat between 11 & 22 adults comfortably. Our case study section on our website shows many of the different cabins in our range. We also have a full gallery of products images, owners images & videos for you to look through and become inspired! We have fitted 1000’s of Arctic Cabins throughout mainland UK over the last 20+ years in business. You will see from our reviews that the product, and our service, is outstanding and the investment made by all our owners is well worth every penny. Our Arctic Cabins & Cabin Master show site in Nottingham is open 7 days a week including most bank holidays. We have all sizes on display ready for you to view. Call our team to find out more - 0115 932 8888
Coordonnées de contact
251 Toton Lane, NG9 7JA, Nottingham, Royaume-Uni
- 0115 932 8888
- info@arcticcabins.co.uk
- www.arcticcabins.co.uk
4,9
Excellent
890 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
First-class service, first-class BBQ cabin
Ever since myself and my other half visited the Arctic Cabins show site in Nottingham, we received nothing but first-class service from a friendly and professional team. It was clear they were experts and the cabin is the proof! We love our BBQ evenings, it's so warm and cosy in there that we lose track of time. Big thank you to everyone at Arctic for making our experience so easy, especially the lads who fit the cabin, it's superb.
7 novembre 2025
Réponse de Arctic Cabins
Hi there Ken. We appreciate you taking the time to leave us your thoughts! It's so wonderful to hear you received first class service, and that you're loving your BBQ Cabin. We wish you many happy memories in your new space. Take care
Team Arctic Cabins
Great job from start to finish
Great ! From start to finish, from initially looking at all of the Arctic cabins on offer to having it fitted/assembled was a smooth transition.
From sales to the lads that assembled it.
And I must admit it was a pleasure to work with all those involved. I would definitely recommend Arctic cabins for the extra bit of pleasure in your garden.
31 octobre 2025
Réponse de Arctic Cabins
Hello Mick. Thank you so much for taking the time to leave us your 5 star review! We're proud to hear that our teams were such a pleasure to work with, and that everything went smoothly. Thanks again for choosing Arctic Cabins, we hope you enjoy many happy memories in your new space :)
Team Arctic Cabins
5 stars for quality of product but a…
5 stars for quality of product but a big fat 1 for after care and service. I was moving home and wanted to take my 7sqm BBQ hut with me. I was initially quoted a price that then changed when it came to it and then told they didn’t offer this service anymore. So I had to use an external joiner who was excellent but this meant losing our guarantee. This for me was shocking! Then when advised i’d need a replenishment kit. I was told it was too big to send. So i drove from Watford to Derby, I go to the sales room and greeted by a gent asking what I was after. I explained I was here to pick up a replen kit. Only to be told this wasn’t the right place. I then had to drive a further 25 minutes away to then pick up this pack so an additional 50 minute round trip. Then you’d think the £250 “CASH” price would at least have been reduced for my troubles and their lack of communication. No of course not. Add to the insult it would have been cheaper to post it to me than me drive. So all in all a poor experience. Lack of customer care all round. A shame as we was going to purchase an additional garden room but not from Arctic Cabins now.
Classic response and would have reconsidered but I’ve lost my 10 year warranty because you couldn’t help me. That means there is no after care available correct? That’s what I thought. So one star remains as was myself feeling out of pocket.
21 juin 2025
Avis spontané
Réponse de Arctic Cabins
Hi Craig,
We are extremely saddened to see this 1 star review relating to a cabin relocation issue, as we take great pride in offering the very best customer service, which is reflected across our Trustpilot reviews. Rob, our Installations Director has tried to contact you several times since you left this review in the hope of finding out what has gone wrong since you relocated your cabin back in June this year.
We have looked into this in detail and refer to the email trail between yourself, Nikki in our Aftercare team, and conversations with Rob in Installations, initiated by yourself on 24th April 2025, when you enquired about us relocating you Arctic Cabin to your new address.
We responded to you the following day, confirming we were happy to assist with this and asked for more information regarding the new location, current site, condition of cabin and so on. You sent us over the info we required in the form of videos & images 30th April 2025, and we subsequently sent you a quote for the move, and detailed what the quote included on 1st May 2025. The price we quoted wasn't adjusted at any point in our conversations this year.
We also asked for you to provide a date you would be happy with, so we could book you onto the calendar, which you were unable to do as you didn't have a confirmed moving date at that point, but suggested it would likely be the last week in June. June is within our peak season for installations, and as such was fully booked with new cabin installs, but we offered to add you to a cancellation list so that we could add you into the calendar if any dates became available that we could squeeze you into.
You also enquired about us dismantling the cabin, wrapping, storing and moving it once you were in the new property, which we confirmed we didn't offer, but explained we would dismantle/move/re-install in one day, which you confirmed was understood.
On 21st May 2025 you thanked Nikki for her help with getting you added to the cancellation list, but expressed you were looking at alternative options to move the cabin yourself and asked for the weight of the cabin and a scaled drawing, which we provided. We explained that we didn't recommend using a forklift or crane to move the cabin, due the to way in which it is installed into the ground, and the damage this could potentially cause to the whole cabin if this was attempted. You also asked if we could recommend any external companies who could support you in the move, which we were unable to, but offered you lots of support and advice from our Installations Director, Rob.
We didn't hear back from you again after this, which was the 24th May 2025 but, as we understand it, you'd had phone conversations with Rob regarding purchasing a replenishment kit for you to use when you refitted/rebuilt your cabin yourself, which was organised for you ready to collect. This kit weighs a significant amount, and is bulky so we are unable to offer a courier service for this. Rob did offer to have one of our team drop this off for you when they were in the area but again, due to it being peak time for us, we didn't have anyone available at short notice. Apologies that you weren't clear that the kit was available for you to collect from our factory, rather than our Nottingham show site.
We'd like to hope you will reconsider your 1 star rating, as feel we did everything we could to support you with the cabin relocation.
Kindest regards,
Team Arctic Cabins
*Updated 26/11/2026: Hi Craig, Since you left this review, our Head of Installations, Rob, has reached out to you numerous times via phone to offer any support you may need with your relocated cabin, and he is more than happy to work with you if you run into issues. Feel free to call us back at your next convenience, or contact our Aftercare team. We look forward to hearing from you.
Worth every penny - fabulous cabin and team
From placing our order, the communication was clear and the install arranged with ease.
The install team were amazing (Thanks Ben & Ross), so friendly and knowledgeable in helping us get exactly the end result we wanted.
The cabin itself is to a fantastic quality and it has completely transformed our garden and looks amazing.
Absolutely worth the investment and wouldn't hesitate to recommend buying from Arctic Cabins.
27 octobre 2025
Réponse de Arctic Cabins
Hi Sarah. We’re thrilled to hear you’re enjoying your new cabin and that the team (Ben & Ross) made the process smooth and enjoyable. It’s fantastic to know the cabin has transformed your garden - that’s exactly what we love to hear! Thank you for recommending Arctic Cabins, and we hope your cabin brings you plenty of enjoyment for years to come.
Team Arctic Cabins
My Grill Cabin Summerhouse
Excellent company to deal with. Returned phone calls promptly gave me date for delivery and installation which was kept to. They left site clear of any packaging/rubbish.
Wouldnt hesitate in reccommending these people.
7 octobre 2025
Réponse de Arctic Cabins
Hi Melvina. Thank you for taking the time to rate us 5 stars! It's so great to hear that you'd recommend us, and that we were excellent with our communication. We wish you all the best with your brilliant new Cabin, happy BBQing!!
Team Arctic Cabins
Réponse de Arctic Cabins
Hello Mark, thank you for taking a moment to rate us 5 stars! We're pleased that everything was perfect. Take care and enjoy your fabulous new cabin
Team Arctic Cabins
Absolutely 5* service throughout
Absolutely 5* service throughout.
The two fitters arrived nice & early. They worked very hard & completed the cabin in no time at all. They were polite & courteous & didn’t leave any mess or rubbish at all.
Thanks guys and Thank you Arctic Cabins.
Would definitely recommend you! 🤗😍
8 octobre 2025
Réponse de Arctic Cabins
Hi there David. Thank you for your 5 stars and lovely comments, especially about our fitting team. They will be pleased to hear your praise :) Thank you again for choosing Arctic Cabins. We wish you all the best with your new BBQ cabin!
Team Arctic Cabins
Fantastic Company
Hi,
We ordered our cabin late July 2025 and had it fitted early October 2025, the whole experience was second to none, every department we dealt with was extremely efficient and friendly. The 2 lads who fitted the cabin Ben and Ross were friendly, respectful of our property, but above all was the speed and accuracy they went about their work, concreting the floor posts to erecting the structure was mostly done on the 1st day with only a couple of hours on the second day. The finished product is stunning and would highly recommend this company in every aspect. If only other companies were like these.
20 octobre 2025
Réponse de Arctic Cabins
Hello Roy. Wow, what a fabulous review! Such great feedback on our team, service, and finished product. Ben, Ross & Andy will be so pleased to hear your words. We're so glad that your cabin is stunning, and we wish you many happy years of enjoying your new space! Take care, happy BBQing!!
Team Arctic Cabins
A very easy experience buying an Arctic…
A very easy experience buying an Arctic Cabin. From start to finish I felt I was dealing with professionals. Communication was excellent and pre and installation on the agreed day was smooth and staff happy and informative. Cabin looks fabulous and excited to use it.
9 octobre 2025
Réponse de Arctic Cabins
Hi there Julia. Thank you for taking a moment to leave us your 5 star feedback! It's great to hear how smooth the process with us was, that the communication from our teams was excellent and that your new cabin is fabulous. Enjoy your wonderful new Arctic Cabin!!
Team Arctic Cabins
Fantastic Product
Fantastic Product
Fantastic Staff
Better than expected
Thoroughly recommended
23 septembre 2025
Réponse de Arctic Cabins
Hello Mike. Thank you for taking a moment to leave us your review! Such lovely comments about our team & cabins alike! Take care and enjoy your fantastic new Arctic Cabin. Happy BBQing!
Team Arctic Cabins
The contact at every stage was…
The contact at every stage was excellent. The delivery and installation was spot on and at every stage of meeting employees it was a pleasure, they were informative and obviously proud of their product.
The installation was a joy to watch and the skills of the two guys was awesome.
18 septembre 2025
Réponse de Arctic Cabins
Hi there Joe. Thank you for taking the time to leave us your 5 star feedback! It's so good to hear that from communication to installation, every stage of the process was clear and efficient. Big shout out to our highly skilled fitters!! Wishing you all the best with your new cabin
Team Arctic Cabins
Highly Recommended Product and Team
I couldn't believe how hard Jordan and Steve worked installing the cabin today. They carried on through wind, rain and sunshine until the job was finished. Jordan then took the time to explain how everything worked in clear and easily understandable terms. I can't wait to get the lights wired in properly. We are delighted with our "Hobbit House" and will be showing it off to our friends at the official opening. The whole process from start to finish has been excellent. Arctic Cabins are a pleasure to do business with.
12 septembre 2025
Avis spontané
Réponse de Arctic Cabins
Hello Colin. Such a wonderful review, thank you for taking the time to write this! We're so pleased to hear such great feedback about the installation - huge well done to Jordan & Steve. We hope you enjoy making memories in your new hobbit house for many years to come
Team Arctic Cabins
The service was fantastic the lads work…
The service was fantastic the lads work very hard done a fantastic job
29 août 2025
Réponse de Arctic Cabins
Thank you for taking the time out to rate us 5 stars! We're so pleased to hear that our service was fantastic and the fitters did such a good job. We wish you all the best with your wonderful new cabin
Team Arctic Cabins
Great product. Brilliant Install
Great product. The cabin uses high quality timber throughout. The installation team were friendly and took their time do do a quality install. Nothing was too much trouble for them. I am very pleased with my cabin and will certainly recommend Arctic Cabins to friends and colleagues.
18 août 2025
Réponse de Arctic Cabins
Hello Gary. Thank you for taking a moment to leave us your lovely review! It's also great to hear that you'd recommend us to others. We hope you enjoy many happy memories in your new cabin
Team Arctic Cabins
Our Arctic Cabin Experience
From visiting the show site with the helpful staff to choosing exactly what we wanted, to the install date which ran so smoothly with fantastic installers who were so experienced with what they do! To the end result of our Arctic Cabin which we now love more than our house!! It may be in our garden, however when in it you feel like you're totally somewhere else. It's amazing and we absolutely love it, money well spent.
19 août 2025
Réponse de Arctic Cabins
Thank you so much for your lovely review, Kim! We’re thrilled to hear how much you’ve enjoyed the journey from your first visit to having your very own Arctic Cabin in the garden. Our team will be so pleased to know their hard work made the process smooth for you. It’s wonderful that your cabin has become such a special escape – that “somewhere else” feeling is exactly what we hope our cabins bring. Here’s to many happy years of making memories in your new space!
Team Arctic Cabins
I had a garden room / office fitted…
I had a garden room / office fitted about 4 years ago and was impressed in every way from start to finish. Last week I needed to raise a concern about the room and on doing was asked to send a photo. I sent the photo and within 48 hours a fitter had arrived and my issue completely resolved. I was / am impressed and would highly recommend this company. Thank you so much.
11 août 2025
Avis spontané
Réponse de Arctic Cabins
Hi Anita. Thank you for leaving us your kind feedback following our prompt & efficient aftercare service 4 years on! It's great to hear how impressed you are and that you'd highly recommend us. Take care & keep enjoying your garden space
Team Arctic Cabins
Excellent company and workmanship
Very professional company to deal with from day 1 seeing a cabin at local show. Kept in touch all the way through. The chaps that came to install our BBQ Hut were extremely hard working and friendly and a credit to Arctic Cabins. Would have no hesitation in recommending this company. First class service all the way and we are extremely pleased with our cabin.
22 juillet 2025
Réponse de Arctic Cabins
Hi Sarah. Fantastic review, thank you very much! It's great to hear what an exceptional experience you've had with us every step of your Arctic Cabins journey, from seeing us at a show to having your brand new BBQ cabin fitted! Happy BBQing, so many memories in the hut to come!
Team Arctic Cabins
Excellent experience
From start to finish the service has been amazing 5 * we bought at a county show from James who was very professional and explained everything clearly no hard sale at all. The men who came to erect the cabin were also the excellent. They arrived at the time we were given, they also were very professional. They did a fantastic job, clean and tidy workers. We are extremely pleased with the end result. A beautiful Artic Cabin
6 août 2025
Avis spontané
Réponse de Arctic Cabins
Hello Angela. Thank you for your 5 stars and lovely words! It's fab to hear that from meeting James at a show to purchasing your cabin and having it installed, every step of your journey with us was so excellent. The true Arctic Cabins experience!! We hope you enjoy your beautiful cabin for many years to come :)
Team Arctic Cabins
Great Sauna from Arctic Cabins
Great Sauna from Arctic Cabins. The pre-installation instructions were very clear as to what was needed and easy to follow. The installation team on the day were friendly and got on with the job and very efficiently built the sauna. A gate through into the garden needed to be dismantled to allow the sauna panels to be brought through and that was done with care and repaired after. The sauna itself is great - using it on an almost daily basis. It takes about 1 hour to get up to temperature (over 50C).
I see that the BBQ cabins come with reindeer skins and so it seems a bit cheap not to include sauna accessories such as a temperature gauge, timer and a ladle & water bucket after having spent about £10K on the sauna.
1 août 2025
Réponse de Arctic Cabins
Hi Matthew, thank you so much for your detailed feedback and for choosing an Arctic Cabins sauna! We’re glad to hear that the installation team were efficient and handled everything with care, and that you’re enjoying your sauna on a daily basis. We really appreciate your comments regarding the sauna accessories. We’re always looking for ways to improve the overall experience and value for our customers, so this shall be noted! Take care and keep enjoying your sauna :)
Team Arctic Cabins
It’s hard to believe it’s already been…
It’s hard to believe it’s already been five years since we bought our 7m Arctic cabin — and I can honestly say, it still feels like the best decision we ever made.
From the moment it was installed, the cabin has been a constant talking point for anyone who visits. Whether we’re hosting a casual family BBQ or a cozy winter gathering, it always draws admiration and curiosity. People are amazed by the craftsmanship, comfort, and character it brings to our outdoor space.
Beyond its stunning look, what’s truly impressive is how well it’s held up. After five years of year-round use — through rain, snow, and sunshine — the cabin remains as solid, warm, and welcoming as the day we got it. It’s become a true extension of our home: a space for laughter, late-night conversations, and countless memories.
If you’re thinking about buying an Arctic cabin, don’t hesitate. It’s more than just a purchase — it’s an investment in your lifestyle, your space, and your time with the people who matter most. I only wish we’d done it sooner.
3 août 2025
Avis spontané
Réponse de Arctic Cabins
Hi Stephen. Thank you so much for such a heartfelt and thoughtful review! It means the world to hear that your 7m Arctic Cabin has become such a cherished part of your home and family life. Five years on and still going strong - that’s exactly what we love to hear. Here's to many more years of making memories in your cabin! Take care
Team Arctic Cabins
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.