Arlo Wolf Eyewear Avis 

404
TrustScore 4 sur 5

3,8

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Lisez les avis des autres

Noté 5 sur 5 étoiles

These were my first ever pairs of prescription glasses as I've only just been diagnosed with short-sightedness. My friend recommend Arlo Wolf as it would save me money instead of paying for overpriced... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

The try at home was fast, but to send me a reading glasses it has been very slow... it has been 3 weeks (ordered 13th Sep, now 4th Oct) and I still didn't receive them. If there was a backlog, or if l... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

Good range of styles, great that you can try on prior to ordering. The online ordering process could be clearer and I would advise calling if your prescription is anything other than normal. Mine w... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Purchased a few pairs of prescription glasses from Arlo Wolf. Quality for the price is excellent. What makes me want to go back is the excellent customer service. Matt is always great and responds... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Grossiste en lunettes

Informations provenant de diverses sources externes

Our vision is clear: stylish and affordable eyewear direct to you. Try Before You Buy - Multi-Purchase Offers - You Buy, We Donate


Coordonnées de contact

3,8

Bien

TrustScore 4 sur 5

404 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 66 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

3,8

Tous les avis

(404)

8 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 4 sur 5 étoiles

Really great try before you buy but packaging on prescription delivery needs improving

Really great try before you buy service and great glasses when I ordered. The only thing I would say was my prescription glasses arrived through the letter box in a cloth case only packaged in a paper envelope. I’m surprised they got to me in one piece. No fragile sign, no protection at all. So I would recommend improving the packaging to prevent damage, especially when the boxes you send the try before you buy glasses in are very sturdy.

20 décembre 2022
Noté 1 sur 5 étoiles

Really disappointing

Glasses are too big so fall off when I look down and the lenses are for distance when I wanted reading glasses. Very disappointed

17 décembre 2022
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Réponse de Arlo Wolf Eyewear

Hi. Thanks for your review and I am sorry to hear that you are disappointed with your order. I can see that you have contacted customer services since leaving a review and they have responded to you. In terms of sizing, glasses will often need adjusting so they sit and grip correctly. As we are an online company and everyone has different size and shapes faces we cannot send glasses out which always fit perfectly first time. Glasses can be adjusted at home and we have a guide which we can provide.

Noté 5 sur 5 étoiles

Amazing service

Amazing service! My glasses arrived promptly and the quality of the glasses are high plus the price is very reasonable. I will definitely be purchasing from them again, thank you!

16 décembre 2022
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Réponse de Arlo Wolf Eyewear

Thanks for your feedback!

Noté 5 sur 5 étoiles

Lovely glasses

Lovely glasses, great service. The try before you buy is really useful. There was an issue with my prescription & it was resolved quickly. Definitely recommended.

16 octobre 2022
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Réponse de Arlo Wolf Eyewear

Thanks for your review!

Noté 1 sur 5 étoiles

No response, or update for status

Order has been left processing since September 27th. Still no update. Mail sent to check for update and no response.

27 septembre 2022
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Réponse de Arlo Wolf Eyewear

Hi there. I'm sorry to hear of your negative experience. Unfortunately, some orders placed around that time were affected by Royal Mail strikes which delayed dispatch and created internal delays. I have checked our records and we received your email on Sunday 9th October at 19:16. We responded on Monday 10th October at 17:10. Perhaps this went to junk mail. Your order was dispatched on Wednesday 12th October.

Noté 5 sur 5 étoiles

Happy with the experience

Happy with the experience. Easy to use trial service and pricing for two pairs of varifocals was good value.

18 septembre 2022
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Réponse de Arlo Wolf Eyewear

Thanks for your review!

Noté 5 sur 5 étoiles

Top service

Great customer service and glasses were delivered quickly and are high quality.

25 août 2022
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Réponse de Arlo Wolf Eyewear

Thanks for your comments!

Noté 5 sur 5 étoiles

Nice glasses

Nice glasses, supplied very quickly, second time I have purchased glasses from them, very happy.

25 août 2022
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Réponse de Arlo Wolf Eyewear

Thanks for your feedback!

Noté 3 sur 5 étoiles
Logo de Arlo Wolf Eyewear

Réponse de Arlo Wolf Eyewear

Hi. Thanks for your review. Can you email your order number to info@arlowolf.com and we can take a look into this for you.

Noté 5 sur 5 étoiles

Helpful quality service

Good quality stuff - and very attentive staff when I had problems adjusting to my new prescriptions. A real quality online experience - I would recommend.

11 juillet 2022
Noté 5 sur 5 étoiles

I had no idea how overwhelming choosing…

I had no idea how overwhelming choosing a pair of glasses could be! I tried so many different places spending hours in shops trying them on. Arlo wolf made things really easy. I used the try before you buy service and it was really easy. As a first time glasses wearer I found the whole process really easy. The customer service was really helpful aswell. Really friendly and helpful.
I would 100% recommend!

31 mai 2022
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Réponse de Arlo Wolf Eyewear

Thanks for your review! Your feedback is very much appreciated!

Noté 5 sur 5 étoiles

Won’t go anywhere else

Quick, efficient service as always. Really good quality. See you again next year…

24 mai 2022
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Réponse de Arlo Wolf Eyewear

Thank you for the feedback!

Noté 5 sur 5 étoiles

Stunning sunglasses

After finding out I recently need to start wearing prescription glasses I've been struggling in the sunny weather. Needing my prescription glasses to see but having to constantly switch between my sunglasses and normal glasses. My friend recommended Arlo Wolf for being really reasonably priced. I went for the Brooklyn Sun glasses in gold and was a little apprehensive of how they'd look when they arrived, however I can confirm they are absolutely stunning and look very expensive. The whole process from start to finish was so easy, I purchased the glasses, uploaded my prescription certificate after purchase and within 2 weeks had my new prescription sunglasses. Do not hesitate to purchase, I am in love!

2 mai 2022
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Réponse de Arlo Wolf Eyewear

Thanks so much for your review! We are so pleased to hear how happy you are with your new sunglasses!

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