Arthur Avis 526

Arthur is fundamentally flawed. As a new lettings agent it has made our first year of trading painstakingly difficult. The system itself is woeful, clunky, riddled with glitches and simply inadequate. The client onboarding is non-existent, and sadly the ongoing support is abysmal. When things go wrong (frustratingly often) it is simply impossible to get hold of anyone and their ticket-logging system takes days (sometimes weeks) to produce a response, which 80% of the time is inadequate and doesn’t make any effort to resolve the issue. My advice would be to avoid this business at all costs. It has cost our small business thousands in wasted time, energy and investment. Choosing Arthur is without doubt the worst decision we made in our businesses history!

I had a very disappointing experience with Artur Online.

First, they do not offer a complete package as advertised. Instead, they push you into using additional paid services like Xero, which feels like a form of forced bundling rather than a transparent, all-in-one solution.

On top of that, when I tried to cancel my plan, I received no support at all. I sent multiple emails and was simply ignored. To make matters worse, I am still trying to cancel my subscription and have not found any way to do so, as they simply do not reply.

Overall, the lack of transparency and poor customer service make this service very frustrating to deal with. I would not recommend Artur Online based on my experience.

Poor poor company take your money then drop you like a hot coal l really wish l did any business with this company

Had training today with Anthony Hollinshead for a new employee, and Anthony was very helpful and explained everything with patience and advised he would always be there if we needed extra help at any point.

We have been using Arthur since September and have been unable to use the system due to ongoing issues with the Xero integration. Since logging this issue with Arthur, we have received very little in the way of updates or communication, and they are unable to provide any timeline for when it will be resolved. As the Xero integration is essential to our workflow, this has prevented us from proceeding with the normal functionality of the system.

Customer support has been extremely disappointing. It is not possible to speak to anyone by phone, as calls are automatically forwarded to voicemail, and despite leaving messages, no one ever calls back. Support responses have been slow and unhelpful, with no urgency shown.

For a paid platform, this level of customer service is unacceptable. Overall, a very disappointing experience with support and communication.

Response received from customer service after a couple of chaser emails, but once attended to issue resolved quickly and efficiently by Nigel, who also helpfully submitted a screen shot so we would be able to address the issue ourselves should it arise again.

Easy to use & when I did have a problem, Nigel was on hand to get the issue sorted out extremely quickly.

I made an error of a form that I was required to sign urgently. I raised a ticket about the problem and received a rapid response from Nigel, who helped to sort the problem for me quickly so that I was able to sign the same day. It was a relief to receive excellent customer service.

We have rebranded our business and needed a new account set up - we have been using this system for many years under our previous trading business.

The team were very quick to set up our new account and the Direct Debit, however, have been absolutely useless since - no response or even account log in details. We have spent over £800 for a service we cannot use, not to mention paying for the Bailie Property service - which actually we are paying for 2 accounts each month. I have asked on several occasions for a response and for a full refund.

No surprise, no avail! Very poor service

I realised Arthur has been billing me since March 2024. I requested for it to be cancelled in March 2024 and they have carried on taking money out of my account
I have not been using their service since then, thinking they cancelled after requesting it.

I have tried calling several times, leaving several messages. I have also raised several tickets in this 'system messaging' again no response.
I want to speak to a human. I also contacted an employee I had an email from previously and was advised someone will contact me. Again nothing.
This is unexpectable.
Can someone from Arthur please contact me to resolve this.
Thanks.

I have been trying to contact Arthur for months. I haven't had a single call back or email response to the point where I now feel compelled to leave this review in the hope someone actually contacts me from the company. The only contact I have had is when I booked in a demo, I explained my situation and what I needed and was assured that he would get someone to give me a call. That never happened. Do they even have a support team or just a sales team and 'bots' to do the rest? This has been ongoing since at least May. All this time we have been paying over £200 a month for a service that we can't use. We are unable to book in the training that is meant to be included and noone has even got back to me when I said I would pay additionally for training.

Nigel was very quick to help me with an issue and overall I am very happy with the platform

Thank you Nigel - Consistently good service.

Nigel Asamoah's speedy response was topnotch

Nigel was very helpful fast and efficient. Sorted all our issues!

Nigel , thanks so much for sorting out the issue had with Units not showing up on Arthur so quickly. Amazing service!!

Excellent service from Nigel! Thanks for all your help.

Nigel was very helpful, we had a terrible signal and service intermittent, but he remained calm and we solved the issue via screenshare and chat messages. Solution conscious which is exactly what you require in these circumstances. Thank you.

I have just cancelled my subscription to Arthur. I found the software hard to use and not very intuitive. Their support is not good enough in my opinion and the software didn't really offer any value to my business in my opinion.

Constant bugs, slow performance, and regular outages, this software is a disaster. Save yourself the stress and look for something more reliable.