The rescue and evacuation respond is quickly and all doctor and emergency services including services agent are very professional. They dont risk my life in danger while i got AMS in 5800 meter.
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Lisez les avis des autres
I’m very thankful to the ASC360 rescue team. As a trekker in Nepal, I really appreciated their quick response and professionalism during a stressful situation. They handled everything efficiently and... Voir plus
L'entreprise a répondu
I remembered that i had not taken insurance before Kailash Yatra 50 min before boarding I called up Jitendra singh. And he was super fast in sending me the link and quotation. I could hear the urgency... Voir plus
L'entreprise a répondu
I mailed them to know claim process for flight cancellations and trip delay which happened due to Nepal riots. Two days later they reply and DO NOT tell me the process or docs required , but ask that... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
ASC360 is India’s First and Biggest Adventure Safety Company which offers globally benchmarked safety and rescue solutions for high-level adventure sports and travel, led by a passionate team of professionals. Our promise is to do whatever it takes in every situation. As pioneers in the field, we also aim to build local safety infrastructure for the adventure community, providing trusted experiences and informed advice that inspires thrill-seekers across the globe.
Coordonnées de contact
A-87/5, Wazirpur Industrial Area Road, 110052, Delhi, Inde
- 8448765102
- info@asc360.com
- www.asc360.com
4,1
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76 avis
A répondu à 50 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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The rescue and evacuation respond is expected and fast as they can
The rescue and evacuation respond is quickly and all doctor and emergency services including services agent are very professional.
They dont risk my life in danger while i got AMS in 5800 meter.
15 avril 2026
Avis spontané
I’m very thankful to the ASC360 rescue…
I’m very thankful to the ASC360 rescue team. As a trekker in Nepal, I really appreciated their quick response and professionalism during a stressful situation. They handled everything efficiently and made me feel safe. Highly recommended.
10 mars 2026
Avis spontané
Réponse : Adventure Sports Cover 360
Dear Gwen,
Thank you so much for your kind words and for sharing your experience.
We’re truly glad to know that our rescue team could support you during a challenging situation in Nepal. Quick response and ensuring your safety are always our top priorities, and it’s reassuring to hear that you felt well taken care of.
Your recommendation means a lot to us and motivates our entire team to continue delivering the best possible support in the mountains.
Wishing you many more safe and memorable adventures ahead!
Warm regards,
Team ASC360
The claims Manager sir Gagan deep jain…
The claims Manager sir Gagan deep jain has give his level best to fulfill my reimbursement amount and I have received the amount and these claims policy has done a great job and give me satisfaction and these policy take time but at the end done a great job and really thankful to the claim manager and the team .
11 mars 2026
Avis spontané
Réponse : Adventure Sports Cover 360
Dear Sello,
Thank you so much for your kind words and for sharing your experience with us.
We’re truly glad to hear that your claim was successfully processed and that you are satisfied with the support provided. Your appreciation for Mr. Gagandeep Jain and our claims team means a lot to us—they always strive to give their best in every case.
We understand that the process can sometimes take time, and we sincerely appreciate your patience and trust throughout. It’s reassuring to know that we were able to support you when it mattered the most.
Wishing you safe and happy adventures ahead!
Warm regards,
Team ASC360
Don't go with ASC360 to avoid the ordeal we went through
I am sharing this because no one should go through this ordeal during a medical emergency.
My name is Murtuza. My wife, Saba B
Husain, is on her Kilimanjaro climb when she fell seriously unwell on the 10th of February, 2026 at a high altitude of 4700 meters (Kibo Huts Campsite). She had continuous vomiting, couldn’t eat, couldn’t walk anymore and had difficulty breathing.
We had purchased high-altitude insurance specifically for situations like AMS from ASC360. Their policy clearly states:
“Medical Evacuation includes Helicopter Evacuations and AMS is covered under this policy.”
However, during this real emergency, we were told by ASC360 after a phone consultation on the 11th of February, that it was “mild AMS” and that the condition was “not severe enough to warrant helicopter evacuation.” In contrast, their doctor has clearly mentioned that this is AMS, has suggested 7 different medicines and advised descent immediately. Yet ASC360 told she should descend with the assistance of local guides and rangers instead of providing any sort of support.
There is nowhere in the policy that defines mild vs severe AMS. Nowhere does it say evacuation applies only in fatal or critical cases. Nowhere has it mentioned that they are not liable AT ALL for such cases.
While Saba was sick at high altitude, we spent crucial hours coordinating calls instead of receiving decisive operational support. Insurance is something you buy hoping you never need it. But when you do need it - especially at high altitude - you expect action, clarity, and commitment.
This experience was deeply disappointing and unacceptable. We still hold the policy and demanding refund but there is no response from their CEO and other team members as I write this review.
No family should have to argue for help when someone is unwell at 15,000+ feet. If you are planning an expedition, please bear in mind that insurance is unlikely to help in emergency situations. You might have to spend DAYS (with my past experience in Nepal too) coordinating and begging just to seek help with ASC360. ASC360 still thinks they do FAVOUR by paying when it is their obligation.
CHOOSE WISELY.
11 février 2026
Avis spontané
Supportive team and easy claim process
Really supportive team and easy claim process in case of any mishaps. Gagan from Claims team has been very patient and supportive throughout.
29 décembre 2025
Avis spontané
Réponse : Adventure Sports Cover 360
Dear Achyut,
Thank you for your kind feedback. We’re glad to hear that you found our team supportive and the claim process smooth during a difficult time. Gagan will be especially pleased to know that his patience and support made a positive difference for you.
Your trust means a lot to us, and we’re always here to help.
Warm regards,
Team ASC360
Kind and helpful staff
Kind and helpful staff that can handle your request and situation in a smooth way. I got altitude sickness in the Everest region and they tried to help me in a good way.
12 décembre 2025
Avis spontané
Réponse : Adventure Sports Cover 360
Dear Francesco,
Thank you so much for your kind words. We’re really glad to hear that our team could support you smoothly during a challenging situation in the Everest region. Altitude sickness can be difficult, and we’re happy we could assist you and ensure you received the right help when you needed it.
Your safety and well-being are always our top priority. Wishing you good health and many more safe adventures ahead.
Warm regards,
Team ASC360
Prompt service during Mount Everest evacuation
Quick and great support for Heli evacuation and hospital check up during EBC base camp trek.
21 octobre 2025
Avis spontané
Réponse : Adventure Sports Cover 360
Dear Purushotham,
Thank you for sharing your experience with us. We’re glad we could provide prompt support during your Mount Everest Base Camp trek and assist with the helicopter evacuation and hospital check-up when it mattered most.
Your safety is always our highest priority, and we truly appreciate your trust in ASC360 in the mountains.
Wishing you good health and many more safe adventures ahead.
Warm regards,
Team ASC360
Very helpful Gagan
Gagan was in touch with me and answered all my queries. He also helped in completing my claim form. He also ensure I had weekly updates. He was very professional throughout the process. Thank you Gagan
15 novembre 2025
Avis spontané
Réponse : Adventure Sports Cover 360
Dear Sunitha,
Thank you so much for your kind words. We’re delighted to hear that Mr. Gagan was able to support you throughout your claim process, address all your queries, and keep you updated every week. Professionalism and clear communication are priorities for us, and we’re glad you felt well taken care of.
Your appreciation means a lot to our team.
Warm regards,
Team ASC360
Fast respond
Fast respond, follow up with patient but some claim couldn’t get in full payment..
13 novembre 2025
Avis spontané
Réponse : Adventure Sports Cover 360
Dear Raja Putri Nur Radhiah,
Thank you for your kind words and for acknowledging our team’s fast response and follow-up during your medical visit in Namche. We’re glad we could support you when you needed assistance.
Regarding the claim amount, we would like to clarify that your plan includes a $50 deductible.. This deductible is applied to all OPD consultations as per the policy terms, and the remaining eligible amount was processed accordingly.
We truly appreciate your feedback. Your experience helps us continue improving our service for all travelers. Wishing you safe and healthy journeys ahead!
— Team ASC360
Réponse : Adventure Sports Cover 360
Dear Juan,
Thank you for sharing your feedback. We’re truly glad you are safe, and we completely understand how stressful it can feel when waiting for a helicopter in an emergency situation.
Helicopter dispatch times in the Himalayas can vary due to weather conditions, air traffic permissions, difficult terrain, and mandatory safety clearances — all governed by local aviation authorities. Even so, our team coordinated continuously to get the helicopter to you at the earliest safe opportunity, and we’re relieved that the evacuation was executed successfully.
We sincerely appreciate your patience and understanding. Please be assured that we are always working to improve response efficiency while keeping safety as the highest priority.
Warm regards,
Team ASC360
Thank you for Good Coordination.
Thank you so much for arranging the helicopter evacuation from Dingboche to Kathmandu and taking me to hospital .
Really appreciated it .
17 octobre 2025
Avis spontané
Réponse : Adventure Sports Cover 360
Dear Thantip,
Thank you so much for your kind words. We’re truly glad that we could assist with your helicopter evacuation from Dingboche to Kathmandu and ensure you received timely medical care.
Your safety and well-being are always our top priority, and we sincerely appreciate your trust in ASC360 during such a challenging moment.
Wishing you a smooth and speedy recovery.
Warm regards,
Team ASC360
The rescue was very fast
The rescue was very fast , the doctor I spoke was clear and helpful, the elicopter pilot was very good.
24 octobre 2025
Avis spontané
Réponse : Adventure Sports Cover 360
Dear Alberto,
Thank you so much for your wonderful feedback. We’re truly glad to hear that your rescue was carried out quickly and that our medical team was clear and helpful throughout the process. We’re also happy to know you felt safe with the helicopter pilot — their expertise makes all the difference in high-altitude evacuations.
Your safety is always our top priority, and we appreciate your trust in ASC360.
Wishing you good health and smooth travels ahead.
Warm regards,
Team ASC360
Avoid - unless you are just looking for a paper in hand.
Those who want to take cover from ASC360, please understand these facts and then decide what you want to do.
1. ASC360 is NOT registered under IRDAI and if they fail to live up to their commitments, there is NO recourse for you.
2. Their "policies" are not underwritten by any major insurance platform, and you are at the mercy of their discretion if they want to entertain your claim at all.
3. They are super quick to issue the "policy", but (god forbid) if you need to file a claim, they will use all kinds of excuses to deny or whittle down your claim.
I am still chasing them for trip cancellation claim which occurred due to Uttarkhand weather and trekking permits getting cancelled.
3 septembre 2025
Avis spontané
Réponse : Adventure Sports Cover 360
Dear Mr. Shouche,
We truly regret to hear about your experience and appreciate you taking the time to share your feedback. We would like to clarify a few important points for transparency.
ASC360 is an authorized partner and distributor for over 15 reputed Indian and international insurers and every policy issued through our platform is legally valid and underwritten by a licensed insurer. We operate fully within the regulatory framework and are trusted by state tourism boards and government bodies across India and abroad.
Regarding your specific case, our Grievance Team has conducted a thorough review. The policy issued to you was correct and active as per your chosen dates and details. However, the claim submitted pertains to events outside the policy coverage period, which unfortunately makes it ineligible under standard insurance terms. Despite this, our team offered multiple solutions and even considered your request in good faith to find an amicable resolution.
Over the years, ASC360 has supported 500,000+ trekkers and facilitated thousands of successful medical evacuations and claim settlements, including more than 100 death and major medical cases, with a total of over $4 million in claims settled so far. Our commitment to the safety and well-being of adventurers remains our highest priority.
Poor claim process and deceiving customer
I mailed them to know claim process for flight cancellations and trip delay which happened due to Nepal riots. Two days later they reply and DO NOT tell me the process or docs required , but ask that I send them full incident report and documents to take it ahead. What kind of response is this to deceive customer.
11 octobre 2025
Avis spontané
Réponse : Adventure Sports Cover 360
Dear Ayushi,
We’re truly sorry for the inconvenience you faced and we completely understand how frustrating such unexpected disruptions can be. However, as explained in our detailed email communication, the plan you purchased does not include coverage for non-medical issues or travel delays — including those caused by weather conditions, political unrest, or other unavoidable circumstances. These events fall outside the scope of the policy’s coverage.
We would also like to clarify that our claims team responded to each of your emails on the same day they were received, ensuring consistent and timely communication throughout the process. We always aim to assist our travelers with transparency and empathy within the boundaries of policy terms.
— Team ASC360
Excellent service and quick decision at…
Excellent service and quick decision at 14500 ft. I was evacuated due to aggressive illness and it was pretty seamless.
28 septembre 2025
Avis spontané
Réponse : Adventure Sports Cover 360
Thank you for sharing your experience. We’re glad our team could assist you swiftly and ensure your safety during a challenging situation at high altitude. Your well-being is always our top priority.
— Team ASC360 | Making Outdoors Safe & Secure
I remembered that i had not taken…
I remembered that i had not taken insurance before Kailash Yatra 50 min before boarding I called up Jitendra singh. And he was super fast in sending me the link and quotation. I could hear the urgency in his voice, with the intent to hell me get the insurance before i boarded. He stayed on WhatsApp and answered my queries super fast too! I filled in the website info, uploaded documents. And had my insurance 20 min before departure. Thanks Jitendra!
1 septembre 2025
Avis spontané
Réponse : Adventure Sports Cover 360
Thank you so much for sharing your experience! 🌟 We’re delighted to hear that Jitendra was able to assist you quickly and efficiently, even with such limited time before your Kailash Yatra. His dedication to ensuring travelers are covered before departure is something we take great pride in. We’re glad you could board with peace of mind knowing your insurance was in place. Wishing you safe and memorable journeys ahead!
— Team ASC360
A pleasant encounter♥️
Tushar was extremely helpful both on the call and getting the problem sorted on the backend. Very impressed with the promptness and customer focus♥️. I hope they will be as prompt and responsive if ever the need for a claim arises, fingers crossed ♥️
13 août 2025
Avis spontané
My experience with Adventure Sports Cover 360
What I will remember about my experience are:
1. Speed of response
2. Clear and crisp instruction on how I need to raise my claim
3. Prompt clarification of my queries
4. Very very proactive
5. Statement with clarity upfront on what is within scope and what is out of scope of their coverage
6. Speedy resolution of bottlenecks
7. Prompt closure of the claim process. I did not have to follow up on anything - very easy and smooth - right through the process.
I want to close by giving a big shout out to Mr. Gagan Deep Jain Claim Manager who was very helpful and responsive right through the process.
My experience demonstrated that Adventure Sports Cover 360 are very professional
5 août 2025
Avis spontané
Know the steps to follow in Emergency
We went for hiking to the EBC, in October 2024 and I unfortunately got sick due to Dengue and Elevation sickness and had to take Helicopter back to Kathmandu.
The company Boots and Crampons was horrendous to deal with, as they provided no Guidance.
Point to note is that ASC360 was helpful in arranging for my hospital stay in Kathmandu and we reached an amicable settlement, which is a whole better than these low Lifers at Boots & Crampons.
ASC 360, CEO Mr. Gupta was very helpful and returned my phone calls, even with his busy schedule.
24 octobre 2024
Avis spontané
Highly helpful team
The team is very helpful right at the time of purchasing the insurance and also at the time of making claims. Any questions are promptly answered. Our calls on any clarifications or issues are promptly responded to.
30 juin 2025
Avis spontané
Réponse : Adventure Sports Cover 360
Thank you for your kind words! We’re delighted to know that you had a positive experience both while purchasing the insurance and during the claim process. Prompt communication and reliable support are at the heart of what we do.
Wishing you many more safe and successful adventures ahead!
Warm regards,
Team ASC360
Support you can count on—before, during, and after your journey.
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