Auger Avis 717

All work carried out to a good professional standard by polite and knowledgeable workers.

The original repair for a collapsed drain went fine and took 5 working days (2 more than they originally stated}, but then it all went downhill!

Auger left the drive dug up and had not replaced the original paving slabs. It took 7 days to get someone back out and when they had finished it, it was a disgrace.
A flag broken, 5 flags raised with sharp edges and 2 with huge holes down the sides.
After complaining Auger sent out another guy to repair the damage that the 1st two left, he did a good job, but it has taken 4 weeks and 2 days.

It is 2 days later, after being informed 3 times from Auger that the skip on the drive would be picked up. Still hasn't been collected, so I called the skip company today, to ask why and they informed me Auger had not instructed them to collect it.

It has been nearly 5 weeks with a skip on our drive and I am still being told they do not know when it will be collected.

Not great service and I would not recommend them to anyone!

All the people that came to our house to find and repair the water leak were very kind and considerate at all times.

The team were brilliant from start to finish, had to come back a second time not once was it a struggle for them.The workmen , customer service team went above and beyond👏❤️

I had a drain blockage which caused contaminated water to flow in the house. The agent on the phone calmly and reassuringly informed me of the steps to be taken and swiftly found an engineer to attend.
On site, the engineer was professional, friendly and respectful of my property, and soon was able to assure (and show via camera) me that the blockage has dispersed.

Knowledge and care

From start to finish, the help and support we have received have been first-class.
We are both elderly and have disabilities and I can only say how wonderfully we were helped and supported from start to finish.
Thank you to everyone who looked after us.

From my first call with the admin team to the drain technician’s investigation and the subsequent repairs that followed, the service was outstanding. Everyone was professional, efficient, and friendly throughout.
A special thanks to Claire Pugh for her helpful follow‑up call — great customer care.
I couldn’t recommend Auger Drainage Specialists more highly.

Excellent service and the work done was very professional, I would definitely recommend 5 stars all over

I had a leak underneath my garage and Auger attended on behalf of my insurance company. They had to do a complete reroute which involved a lot of digging. Colin and Kevin were absolutely marvellous, reassured me and explained exactly what was going to happen. A two day job that was carried out safely and professionally. I would recommend this company they were brilliant and left my property in a very good condition. Thank you Colin and Kevin for a job well done 👍🏻

Excellent. Very professional. Excellent communication,

Auger kept me updated with the details and the service . Arrived in time. Happy and very respectful workman. Respected my property. All tidy up before they left.

Communication was great from the beginning and quality of works were 10/10. Comes with a 10 year Drainshield guarantee for peace of mind but I can't see any workmanship or materials failing anytime soon

Very impressed with how my unusual leak was dealt with. I was kept informed and everyone was friendly and knowledgeable resulting in it being sorted quickly and efficiently.

Very professional service. Did a great job of our soil pipe repair and cleaned up thoroughly afterwards. Would not hesitate to use Auger again.

Auger came out to fix a leak under our drive that had been identified by our water board. Jordan was very professional, helpful and efficient and clearly explained our options. He repaired our leak very quickly. Everything was dealt with very proficiently and promptly. I would not hesitate to recommend Auger to anyone.

Auger staff were very helpful and talked us through what would happen on the day of our appointment. Work to find and fix our leak was carried out professionally and respectfully on our property.

Auger validated my insurance claim. I had 3 quotes for the work originally (all with a similar price). Auger however told my insurance company they would have charged 2/3 less!!!! I do not believe they could have done the work for the price they told the insurance company.

We had a problem that part of our drain had sunk and the pipes were cracked. Auger's surveyor visited and provided a full professional report then subsequently the company did the work to resolve the problem at a very reasonable price. Very pleased.

I recently had my drains replaced and couldn’t be happier with the service from start to finish. The team was professional, punctual, and clearly very knowledgeable about what they were doing. They explained everything in a way that was easy to understand, kept disruption to a minimum, and worked tirelessly to get the job completed to a very high standard.

What really stood out was how tidy and respectful they were throughout the whole process — no mess left behind and everything was finished exactly when they said it would be.

I would highly recommend this company to anyone needing drain replacement work. Reliable, hardworking, and genuinely committed to doing a great job.