AviationADR Avis 1 373

A fair outcome. The airline had dismissed my complaints within minutes of lodging them, after delaying my flight by over 6hrs leading to missed appointments.
The benefits of having an organisation that champions the rights of passengers cannot be overemphasized.
Thank you

After unsuccessful and very unreasonable from the airline direct this service was amazing, securing me a refund and compensation when otherwise denied by customer services of the airline. Thank you so much for handling this for me.

Long story short, after 2 months of KLM/AF closing our case, I proceeded to raise the case with the Human Environment and Transport Inspectorate (ILT). After 4 weeks, KLM/AF declined the offer of mediation. Finally, I referred the case to the Aviation Alternative Dispute Resolution for Aviation. A few months went mainly due to KLM/AF stalling and wanting time to ‘build their defensive’ they ran out of time! ⌛️ The whole process with ADR was fantastic! The emails received to let me know the next stage in the process. The timelines etc! All fantastic. I felt 'listened' too!
I fought this because I worked hard for that money, it was a gift for my husband, AND because I hate it when big companies think they can treat customers with total disregard! Full pay out after 6 months! I am very happy with that!
The case: 4/1/26 - 2 cancelled flights and multiple delays spanning over 3 days! Communication was shocking, and so was the customer service! TOLD time and time again via copy and pasted (and poor use of copilot) emails, we were not entitled to even a flight voucher because (apparently) running out of de icer, maintenance to Schephol Airport (scheduled btw) and ‘extraordinary weather’ aka snow in Jan is not their fault!

I had a Ryanair flight cancelled due to severe weather and initially faced significant difficulties recovering my expenses.

After the cancellation, Ryanair did not offer a suitable rerouting option for several days, so I had to arrange my own travel for two people, including a replacement flight, an additional hotel night and meals. My initial claim to Ryanair was rejected on the basis that I had booked alternative transport without prior agreement, despite there being no practical rerouting available at the time.

I escalated the matter to AviationADR. The process was not quick—it took around two months—but AviationADR progressed my case with Ryanair and the airline eventually agreed to reimburse my replacement flight and other eligible expenses.

Throughout the process I kept all receipts, booking confirmations and correspondence, which I believe was essential to the successful outcome. I also had travel insurance through American Express, which helped cover some costs while the ADR claim was ongoing, although the final settlement with Ryanair still needed to be resolved separately.

While I would have preferred Ryanair to deal with the claim fairly from the outset, I am pleased that AviationADR provided an independent route to resolve the dispute. If you have a genuine claim supported by evidence, I would recommend remaining patient, keeping detailed records and pursuing the ADR process if you cannot reach a satisfactory resolution directly with the airline.

Overall, I successfully recovered my expenses after approximately two months thanks to the AviationADR process.

AviationADR zet zich voor 100% in voor gedupeerde passagiers om hun recht te halen tegen luchtvaartmaatschappijen (verdrag van Montreal) Met vastberadenheid, zelfs als de claim wordt afgewezen gaan zij door. De uitkomst is niet altijd zoals gehoopt maar het gebrek zit eerder bij de luchtvaartmaatschappij. De EU maakt wetten, vliegmaatschappijen, prijsvechters van Ierse origine lappen elke wet aan hun laars, EU controleert en beschermt de gedupeerde passagiers NIET. DE EU MAAKT WETTEN! HANDHAVEN ECHTER NIET. De gedupeerde passagiers wordt het techt ontnomen door de luchtvaartmaatschappij (Ierse prijsvechter).

AviationADR maakt zich sterk voor deze gedupeerde passagiers. Grote klasse, dank voor jullie vastberadenheid en inzet.

Aviation ADR has helped me to claim for delay and changed flight that was rejected by Air France when I made my initial claim to them.

The process through ADR was simple and clear. I would recommend it to anyone who feels like they have been unfairly treated by Airlines, even if the airline state their have no obligation to provide compensation.

I had got nowhere pursuing KLM for our expenses. They agreed to pay 4 items and then only paid 3.
6 months of reminders even when they admitted they were wrong failed to get us our money. This process really works. It still took a while but we got the money back which I 100% could not do by myself.

Claimed for a delayed flight requiring a stopover. Excellent service, very easy, took a few months but ended with payment from the airline, which the airline had initially refused.

The website is very clunky and difficult to navigate. The response times are very slow. Also took 2 hours to speak to an agent for advice as lines are busy. Our claim against the airline for denied boarding of 94 passengers due to the airline’s decision to close the gate before passengers were processed was found in the airline’s favour, as 94 passengers were recorded as no show, whilst another passenger also denied boarding on the same flight had their claim upheld. Our request for a review of the decision due to inconsistent adjudication was declined. Need I say more?

ADR were extraordinary. My dispute with Airfrance was horrendous, their customer service appalling - lying, misleading, hours on pointless phone calls, correspondence that made no sense, promises unkept. ADR, however, methodically considered my complaint and found in my favour. Airfrance were forced to refund me. This would not have happened if it wasn’t for ADR. I cannot express how impressed and appreciative I am. I guess whether you win your claim will depend on the facts of your case but ADR ruled that my claim was correct and that airfrance had to refund me. This would never have happened but for ADR. Thank you!

KLM cancelled our flight 2 days before departure. My travel provider booked alternative flights which got us to our destination far later than our original arrival time. We also had to endure 3 flights on one day through unfamiliar airports. I claimed compensation which, after much dialogue with KLM was not accepted, despite my evidence meeting the airline’s requirements.
I contacted ADR and submitted my evidence through their portal, which was very easy to use. ADR kept me informed of the progress of my claim at every stage. I am pleased to report that my claim was eventually successful, and I would like to thank ADR for their assistance, and for the professional way they progressed my claim.

I cannot thank AviationADR enough for their help with my airline claim. After facing a stressful dispute, their adjudication team thoroughly reviewed my case and issued a binding Final Determination in my favor.

The portal was easy to use, communication was clear at every step, and most importantly, they successfully got me my refund. If you are struggling to get a resolution from an airline, I highly recommend using this service. Excellent support from start to finish!

The enquiries were answered to promptly and dealt with accordingly. I got my full entitlement, I am very happy with how the whole process went and would use the service again and again.

AviationADR resolved my claim for compensation from EasyJet. EasyJet had initially rejected my claim on the grounds that they weren’t responsible for an overnight delay. I felt that they did bear responsibility and took my complaint to AviationADR who resolved the matter resulting in EasyJet paying the compensation in full.

When KLM stonewalled me for months – denying compensation, blaming weather, and ignoring their own evidence – AviationADR was the only body that actually held them accountable. KLM failed to submit a defense, and the adjudicator ruled in my favour with a binding determination. Without AviationADR, airlines would simply get away with treating passengers like this. Professional, fair, and absolutely essential.

Got the result I wanted even though the airline continued to delay outcome. The service was great and communication was good.

Thoroughly professional service with a successful 100% payout!

I used AviationADR to handle a complicated flight delay and expenses claim against an airline, and I am absolutely delighted with the outcome.

While navigating the online portal requires patience and careful attention to detail—especially when entering bank details and attaching necessary documents—the system works exactly as it should. The communication from the administration team was clear, structured, and professional at every step.

Thanks to AviationADR, the airline accepted the claim in full and settled the exact amount owed. I highly recommend using this service if you need an independent, reliable body to fight your corner. Thank you for an excellent result!

I contacted Aviation ADR and KLM would Not offer a refund on a claim they accepted as genuine. I found ADR to be very helpful from my initial phone call and if you follow the tracking you are kept upto date throughout the process. ADR have got my refund and I would highly recommend anyone with a dispute to get in contact.