Avon Cosmetics Avis 

The skincare is very good (esp the Anew range) but bath and body products are very old fashioned, the fragrances feel 20 yrs out of date, like what my mum would wear. Also the make up is very uninspiring.
The worst thing is the poor customer services. No response to emails. No email confirmation for orders. No real idea when your order will be delivered. I wish they would spend some time listening to customers. Sadly, Avon is becoming very old fashioned. Customers expect better service esp because you can buy avon products from amazon and ebay.

Agent for 3 years. Charging me for items I’ve not had. Not replying to emails and being ignored. A lot of people who work there not doing there job and being paid to do nothing. Shocking company

They haven't failed me yet, I always buy many items/cosmetics from Avon, pretty good quality at low prices.
The only minor gripe I have with them, is when they discontinue a great product, such as their moisturising eye makeup remover.

I have used glimmer sticks eye liner navy for years, it has been "improved". So disappointed the colour is different. It wears off really quickly. Not a patch on the original formulation. I'm upset I have to find a decent eyeliner now.

Awful! Sub-standard products. Poor value for money. I bought a serum which had a 7 day money back guarantee if you didn't notice a difference (I didn't) and have had hell with the Facebook "customer service" who couldn't organise a (blank) in a brewery! Never again.

Wow I can’t believe so many bad reviews here
I love Avon
If I could show you the difference in my skin in the past 4 weeks you would be in awe 🫢
The skin products are unbelievable good value and they work
I’ve never had a problem with Avon over the last 30 years
As for the lady who’s daughter is being chased by a debt collector she should have paid what she owes
As with all self employed business ypu have to be prepared to invest

Ordered over 2 weeks ago online , still not received my order, never processed the money then they did and was told twice that it'll be 2-4 days each time, still nothing , currently awaiting another response from them , customer service is abysmal

Ordered items, paid next day delivery, ordered well before the cut off time for next day
No order, contacted customer service they said I'd missed cut off. Sent them the proof that I hadn't, email receipt, screenshot they apologised and said that they would check with evri. Then a day later got an email saying that for my info to avoid late delivery please make sure you are aware of cut off times.
Contacted again got an apology still no order. Asked to speak with a manager, told they would call me, 4 days later no call, stuff has just arrived.
Not a company I will deal with again

An utter nightmare to get hold of someone if you are not within the ‘ Clique’ . Most of the numbers and email addresses advertised do not work . And those that do, won’t let you get past without a reference number so if you do not have one you won’t get through to anyone .

VERY HAPPY WITH THE COST AND QUALITY OF THE COSMETICS. THANK YOU. KEL

when my order eventually arrived,it had wrong address on the package, the box had my order threw into it no packaging lid broken of the perfume spray I have never seen such a mess what's happened avon no pride and definitely no thought for their customers never again will I be ordering from avon I'm finished after 40 years no more

DANGEROUS PRODUCT I purchased several Avon Jasmine fragrance candles, which I gave as Christmas presents. I was contacted today and was told that one candle that had been lit had exploded shattering the glass container all over the kitchen. The wooden worktop that the candle was on, caught fire sending flames across the worktop and setting off the fire alarm. The lady put out the flames but has been left with a badly damaged worktop and is badly shaken. On contacting Avon I was unable to speak to anyone with authority only customer services who offered a refund for the candles! I tried to explain that this was more important than a refund as I consider the product inferior and dangerous but apparently the rest of the Avon business and staff do not have phones only a generic email address and whats app account. Noone can call me back There is a Resolution team, but they have no phones and a Specialist team who have no phones, cannot be contacted and cannot communicate in conversation. The person I spoke to in Customer Service does not have a boss and she does not work for Avon!! BUY AT YOUR RISK.

Overall an average experience. My items that did arrive I am very happy with but… and this was a big but with me I ordered 3 items all of which were showing as in stock and went through. When my items arrived I only received 2 of the 3 with no emails in the meantime to explain this. I spoke to customer services and was told my 3rd item was cancelled as no longer in stock. I got an apology but no explanation other than it’s now no longer in stock and no one seemed phased by the fact this hadn’t been communicated to me. The item is still showing as available online which only adds insult to injury. However, the 2 items that did arrive where very good. So be aware you may not get what you order.

Absolutely fed up.. made an order, Avon took out 2 payments and I have been given the run around trying to get my refund. First I tried to get it via Facebook Messenger but because of security reasons I wasn't going to give them all of my bank details. I called the customer line a week ago and was told I had to send back the unwanted order???? I told her I only received one order which I kept and the other order was a glitch on the system, according to Avon..Apparently the computers were down and I was assured they would call me back...No phone call still no refund.. if I don't get my money back I'm going to Trading Standards. Lovely products very poor customer services. To say I'm not happy is an understatement.

It's sad to see a big, long-standing brand like Avon with such a poor overall rating. Delivering great customer service should be the number 1 priority in 2022 to improve perceptions. Having said that, we've had a great experience (was very worried after reading the reviews here). Partner ordered two of the mulled wine and gingerbread scented pamper kits last Thursday night and they arrived today (Tuesday). Pleased with delivery and pleased with products.

I've been a rep for 15 years and love Avon products.
My customers order through me because, and I hate to say this, I don't rate the website. I've ordered through there once myself, there was an item missing, which I was not notified of when I placed the order. It took 8 weeks for me to get a refund!
Ordering via a rep is much safer; you get notified immediately if an item is unavailable and you get a credit for any items you're unhappy with, direct from your rep.
The products are great quality and value for money, I only ever use Avon make-up.
As for being a 'pyramid' scheme, these are actually illegal in the UK. It's an MLM whereby you get rewarded for recruiting others to become reps. Unlike other MLM's, there is actually product to sell, not just an 'opportunity'. It's not for me, personally as I don't have the time or patience to recruit and train people. I much happier being a 'sole trader'. But each to their own.

Ever since I joined Avon as a representative I have had nothing but misery. It is a game of constant delays, charges, recharges, orders on hold, items out of stock and lack of communication. It is not worth the time or effort for the measly commission which is eaten away by the cost of literature, campaign books, samples, order forms, brochure bags, delivery fees and the many items for which you earn nothing anyway or have a fixed discount on. I returned products over 6 weeks ago and they recharged me for them under the pretense that they had not infact recieved my returns. This recharge was to the value of £169.35 which I am now expected to pay (I won't be paying it). Unfortunately, Avon is a glorified pyramid scheme in which you are encouraged to 'increase your earnings' by recruiting other people and showing them how to recruit other's who in turn will need to be shown how to recruit others who will recruit others and so on. Eventually the 'leads' dry out and the pyramid collapses where only those at the top have earned whilst those lower down are left to pay. Please avoid Avon Cosmetics in any way you can because it can be guaranteed that you will not benefit from them whatsoever.

é uma Empresa otima,te faz cosntruir uma carreira de sucesso .a Avon brasil é otimo

gosto muito

Avon have intructed 2 collection companies to collect £35 apparently owed to them by my innocent 18 yr old daughter who did not manage to get any customers, even though the money had been paid to the first collection company. I would be very careful about allowing young girls/women in your family to do business with them.

Avon cannot help me with my undelivered parcel from Hermes. I rate Hermes as the worst by far as a home delivery service. I have lived in my current rural address for nearly six years and encountered numerous problems with this company on my deliveries. They put off deliveries rescheduling parcels day after day then nothing. Hermes cannot be contacted only some robotic assistant that does nothing!! I end up contacting one of the following which we use for online orders to find out where my parcel is... Avon cannot contact Hermes either. Hermes is dire.
The usual excuse is that the driver is unable to locate my property! I live in a small community and the Hermes driver is very familiar with the property. If I could award no stars that would be my rating.....