Bagsdirect.com Avis 1 180

fabulous selection, found exactly the Samsonite cabin bag I was looking for with a great price and it was delivered next day with the usual first class service from DPD and a one hour window - wouldn't hesitate to recommend this website

After reading a number of reviews I was really nervous about ordering from this site but it was a great price and the item was what I really wanted for my daughter!
Nothing to worry about, kept up to date with my order... a slight delay on delivery from Friday to the Monday due to the beast from the east weather - I was emailed regarding the delay and the item arrived nicely packaged and perfect! No negative comments from me!

If I could give no stars I would.

I ordered an item costing £146.25, plus extra payment for NEXT DAY delivery, 28th of Dec 17. I had actually expected it to take a couple of days given the time of year. The courier couldn't deliver until the 2nd of Jan 18, five days later, not the NEXT DAY. I was leaving 1st Jan on a work trip, the item was returned for refund.

Bagsdirect dug in and refused to refund the courier charge. Apparently as I didn't burrow in to the terms and conditions to realise that my extra payment for NEXT DAY delivery is only applicable on items ordered Mon-Thur..... Silly of me not to realise that "NEXT DAY" has a different meanings depending on the day of the week!

Then I received the extremely condescending reply (below) explaining that I should have know what Bagsdirect meant by NEXT DAY.... especially as it doesn’t mean actually mean NEXT DAY.

I have never in my life written a review on any website before today but I dislike being treated like an idiot.

Its also worth noting that even their reply Bagsdirect say I shouldn't have expected the delivery the NEXT DAY, while referring to it as NEXT DAY delivery!!!

"The reason that you were only partially refunded is because we despatched your order on time. We despatched your order on Next Day delivery on the 29th. As this was a Friday, your item would have normally been with you on the Monday as weekends are not working days. However in this occasion, Monday was New Years day, another non working day. So considering your order was placed at 22.50pm on the 28th, we got the bag to you as soon as possible, on the next working day, hence the partial refund.

Please feel free to take a look at our delivery information on our website."

Whilst I'm sure there will be good and bad experiences with all businesses, we were very pleased with the service we received from Bags-Direct. We were advised of a delay to our order and offered alternative stock via email. I spoke to customer services, was not put on hold and spoke to a lady called Heena on the phone who was courteous and helpful throughout, and who called us back to advise us that our bags would be delivered early.

Terrible company, Go elsewhere!

Ordered an American Tourister nearly two weeks before my holiday. I only got an estimated delivery date after payment which seemed to cutting close. I contacted the company and got a rudely worded reply promising me I'd get it in time. After one day before my holiday I called to see if they were going to fulfil my order and a very rude woman who seemed to lack basic English skills told me "It was impossible!". They refunded I'll give them that a few days later but what a complete headache and I had to take my broken suitcase away with me. Never again, shop elsewhere!

Very very satisfied!!!! It was the first time I buy in Bags Direct and the price was so competitive that I was a bit scared but I am greatly surprised because my samsonite suitcase has been delivered on time and very well packed. I have been informed about what was going on with my delivery all the time at every stage since I placed the order. And finally I received earlier than expected. I give 5* with no doubt!!! I would buy again. Strongly recommended.

I bought a suitcase from Bagsdirect earlier this year and delivery was prompt. After one use there was already a problem with the zip. This was returned to Samsonite under the warranty and within a week a repaired suitcase was returned. Upon using this suitcase again, the same problem occurred so the suitcase was returned again under warranty to bagsdirect and has now been missing in action for a month with no follow-up from Bagsdirect and an overall message that they can not provide me with any indication on when the suitcase will returned at all by Samsonite. I have received no level of client service from them on this last return. They do not care and there has been no pro-active follow-up from them. The only message I receive is 'we don't know'.

After reading a couple of negative reviews, I was slightly hesitant about using these guys but they completely exceeded my expectations. The bag I bought (American Tourister Soundbox) was the cheapest around and also arrived next day (DPD) even though I bought it on the free 5 day service. Great experience.

Best place to buy luggage online, no problem with the site very well thought out. Customer service second to none, delivered exactly as described. A breath of fresh air.

NOT RECOMMENDED. I placed an order with Bagsdirect, was told after placing the order that the item would take over a week to arrive, not the 24-48 hours, as stated on their website during the order; on telephoning Bagsdirect to complain about this delivery time, I had the person at the company slam the phone down on me. Make your own mind up if you think this is a decent company to order from....

They took over a week to actually send the suitcase. It appears that they didn't have one in stock (even when the website showed that it was immediately available).

Excellent service from both bagsdirect and dpd. Would recommend.

I placed an order on a black friday sale only to be called back almost a week later saying they were out of stock. Do not use bagsdirect only for price as you will risk losing out all together!!

Bought two Samsonite S cure cases. I received excellent telephone advice prior to purchase. After ordering they arrived a couple of days later. Highly recommend.

Initially purchased a suitcase which I returned as it was smaller than anticipated. The return process was easy and the communication with the company, particularly Sonja was friendly and professional. My only issue was that Bagsdirect recommends MyHermes for returns, however this carrier only delivers medium parcels, and certainly not medium to large cases. Bagsdirect stated that they had no previous reported issues with this company, but after paying £8.50 in the first instance, was asked for a further £10.80 to prevent the case being disposed of.
Have now purchased a larger suitcase, again with Bagsdirect and I am more than happy with the purchase and the quick, free delivery.
No hesitation to use Bagsdirect again and happy to recommend.

I bought a Tony Perotti wallet from this company on Amazon. It was really poor quality. So poor indeed that I think it is a 'knock-off'. I would be careful buying anything unseen from BagsDirect.

I ordered and paid for a case 24/05 it's now the 16/06 and I still have no case. I ring them up and have the misfortune of dealing with a Sonja Tombling. What a revolting experience she was. I urge people to think long and hard about using bagsdirect.com For a few extra quid.. buy somewhere else and save yourself the aggravation. They don't even deserve one star.

Easy to order and delivery was spot on!

Fast delivery with a small sense for appropriate purpose

Easy to view choices. I already new which range I wished to go for so selection was easy. Goods arrived in good time well packaged and quick delivery.