Balfe's Bikes - Fulham Avis 

I was one month waiting for my bike to be repaired and they gave it to me back with a broken part of the mudguard.

The communication from the Fulham store was horrible. They had my bike for two months and I had to chase them constantly for updates to my bike.

Staff continued to talk among themselves although they could clearly see I was waiting. Didn't even say Hello!

They did manage to fix my flat back tyre , the day after . I had to beg but they always try to deliver.

Always amazing customer service. Helpful knowledgeable nothing to much when asking questions.

Very good service and easy to deal with the cycle sheme.

This store and its employer and employees are quite disappointing! It would be best for this establishment to be shut down for good. Absolutely shame behaviours!

Very friendly people at this store. Always very helpful and nice trying to find solutions for me.

Knowledgeable and friendly team. You do not feel pressured to take decisions quickly.

Very good service, bots sides online and in store . Good workshop

Fast, efficient and friendly

Helpful staff in the Fulham store but items shown on the website as being in store for immediate collection were not in store and could not be found so had to go to Chiswick.

No nearby cycle locking hoops for customers to lock bikes up! Please have a word with the council to rectify!

The team were very polite and efficient on the repair of my bike and texted me within 24 hours to say that it was ready for collection. They also checked everything again before handing it over to me. I would definitely recommend Balfes Bilkes for all your repairs and servicing.

very customer friendly; excellent mechanics.

I'm a newbie to buy a bike.

The staffs are very helpful although I got some minor issues after the bike pick up. They are happy to help for anything and give suggestion.

Thanks,

My bike is about 20 years old and was in need of replacement parts in addition to a tune up. When I dropped my bike off for its service, I was told it might be 5 days, given their current workload. But it was ready 24 hours later! Talk about under promising and over delivering! I was thrilled. I’ve used Balfe’s for about 5 years now. Always great service and very nice & helpful staff

The person Simon at the Fulham shop sold me on Sunday 17th May a bike on display that had the display broken, he then told me to wait and come pick it up on Tuesday 19th, then on Tuesday I went to the shop and the bike was still broken. Then he calls me and says he will order a new bike to be pick up on Monday 25th and then on Monday 25th I arrive at the shop, he is not there and the bike has not been ordered.

I have filed a formal complain against him and have posted in every social media channel I have in Fulham about him and the poor customer services.
Now Alex has finally ordered a new bike and I expect to receive the bike by June 4th.
All that while I have paid £270 in deposit, cash that conveniently Balfe must be using as working capital for something else while ignoring my order.

Didn't get noticed when walked in and it was pretty quite. 1 of the staff was trying to help apart from that no information on bikes. Quite useless really.