Balfe's Bikes - Reigate Avis 

I have recently purchased an ebike from Balfe's in Reigate the overall experience was of a helpful and very knowledgeable team. I would use them again.

Good quick service at reasonable price to change over wheels and cassette/disc rotors onto new carbon wheels. Knowledgeable and friendly staff. Slight issue with rub on front disc rotor so need to bring in for minor tweak...plays a bit like a one cord guitar at the moment as the wheel goes round.

Very nice people, BUT, their knowledge and process was very unreliable. So go in knowing what you want and always check the info they give you is good. eg
1. One said no discount, another said fine
2. One said a size a large was OK, another said the medium was better and sorted the issue. (that could have ruined my cycling altogether!!)
3. They didn't automatically give me my full refundable deposit back after I spent £3k, I had to remember and ask for it. Very disappointing!!
4. One said I must go all the way back to the shop to get the refund!!, another just refunded it.
5. I spent £3k on a bike with electronic gears and an App, and got no handover. In fact they only just managed to give me a bag of bits to go with it as I was out of the shop.

Anthony was fantastic with excellent customer service. Very knowledgeable about products.

Staff very helpful and informative, felt comfortable with their help

The staff are friendly and helpful , set the bike up ready for me to pick up the next day .

Great quick turn around to get my bike fixed!

Very friendly, helpful service from Anthony.

Great place - highly recommended. Shout out to Simon who was very patient and helpful with us!

Thought I needed my front wheel trueing, but Will in the Workshop id'd that the rim was worn and the wheel needed replacing. Ended up buying a set of Vision Metron 55 rim brake wheels from them, which were on an excellent discounted price, and Will fitted the new wheels for me and ensured everything was set up properly. Throughout the process Will was a true professional, giving me advice about wheels, tyres, inner tubes and brake pads. I was very pleased with the service I received and the end result. Many thanks.

Fabulous service from Balfe when buying two bikes. Staff (Anthony, Matt) were knowledgeable, friendly and helped us reach a decision on what would suit us.

A flawless service from the Reigate store, particularly Simon. I live almost 2 hours away and wouldn't hesitate to take my bike back there for servicing and for any future purchases. Top notch!

Very personable interaction and no problem is too much of a problem!

A bit expensive but the bike is running well. Thank you.

Staff were lovely, good knowledge of products and good quality bikes. It was really busy and the staff kept their composure and looked after everyone.

Friendly staff and very happy with bike service

Bought a bike from an online retailer and it wasn’t built properly so went to Balfe’s to get it sorted.

Balfe’s in Reigate fixed the various issues with the bike and were really helpful and knowledgable and I would use them again.

Excellent service received from Balfes Reigate,extremely helpful given the bike was bought elsewhere
Kept informed at all times,really nice people to deal with
Big thank you to Matt and his colleagues

I recently had to take my bike into Balfe’s in Reigate for an issue I couldn’t resolve myself that developed on a ride. Despite the workshop being busy, Will was able to take the bike in and resolve the matter which required input from Trek and I had the bike returned the following day.

Nice and easy process.
Friendly and happy staff in the shop.
A great experience.
Thank you ☺️