Banfield Pet Hospital - Cumming Avis 2

Bainfield Pets Hospital

Dear Bainfield Pets Hospital Team,

I hope this message find you well. My name is Maria, and I am writing to express my deep concern and sadness regarding a recent visit to your hospital with my beloved pet, Lily.

Lily was in good health just she was vomiting like some times happened to her when we brought her to your facility, but tragically, she passed away the same night after we picked her up. This has been an incredibly distressing time for us, and we are struggling to understand what happened.

We would greatly appreciate any information or explanation regarding her condition during her visit and what might have led to her passing. It feels very strange to us, and we are seeking clarity on this matter.

Thank you for your attention to our concerns. We look forward to your prompt response.

Sincerely,
Maria and Jose

Former Employee here. My advice is to stay far away from this company. There are much better veterinarians in this county. The animals are put into crates, some that are too small for them. The animals are not given food or water or even taken outside to use the bathroom.

On 4/1/23 my mother’s beloved dog Rusty was euthanized. This was a very traumatic experience for her and I. I had been an employee of Banfield Pet Hospital in Cumming, Ga for about 3 weeks and I put my trust and faith in the staff. The Dr. was fabulous, kind and compassionate during the euthanasia. However, the staff on duty that day including Dustin Fetherkile the Practice Manager, neglected my mother’s deceased dog’s remains. I personally saw my mother’s deceased dog’s remains on the X-ray table during my shift. He was not tagged or bagged he was just laying out in the open for the entirety of the day that he was euthanized. Several months later, I found out that Rusty was never tagged, bagged or put into the freezer. At some point he was moved from the X-ray table to on the top of the freezer where dirty laundry was then placed on top of his deceased little body. My mother's dead dog was left out with dirty laundry piled on top of him until Monday morning when the cremation company came to pick him up. I’m actually surprised that he wasn’t scooped up with the dirty laundry and put into the washing machine. Or perhaps he was. We will never know.

This information was known by Dustin Fetherkile, the Practice Manager and other staff members that were on duty at Banfield. One employee tried to speak up and was told by Dustin Fetherkile the Practice Manager to “mind your own business”. I am horrified that my mother’s companion of 14 years was treated in such a disgusting and degrading manner!! This is absolutely and completely unacceptable. All staff involved including Dustin Fetherkile the Practice Manager should be reprimanded for such disrespect of a deceased animal!
I was called in for an interview after I had resigned and was verbally attacked by Dustin as to why I did not come directly to him. The short answer was I knew he would lie about it. I never received an apology or anything else from Banfield. I have tried to reach out to Banfield and have been given the run around.
Just don’t bring your beloved animal here!! The staff is extremely overworked and severely underpaid.