Banfield Pet Hospital - San Pedro - CAAvis 

The manager for this Banfield location in San Pedro shouldn’t be a manager at all!!! . She is rude, very condescending to customers and has no customer care skills. I wouldn’t trust her at all dealing with my account because who knows what notes she’s putting on there??
They switched my dogs medicated shampoo without letting me know and that caused my dog to have the worst flare up. And when I brought this up to them - this manager made me bring the old shampoo as proof, told me that in her notes the doctor mentioned to continue the shampoo (as if I was supposed to know that it was a different one) and then said that I should have noticed it was different because there was a small bar in the front with a different color!!
There was no remorse or admittance that they gave me the wrong shampoo to begin with!! and when I asked her to pls stop speaking to me so condescendingly and stop trying to accuse me that I should have known … she didn’t stop and just became even more rude and insolent.

This is completely horrible management!!

Bandfailed!!!! Run save your dog. O stars. If you want a big corporate veterinary please do yourself a favor. Run. These people don't care. They are Corporate!

LOOK AT OTHER REVIEWS. Please! They will remove this too.

We brought our dog in because he wasn't eating and diarrhea they did all the tests. We got all our results they said over the phone everything is ok, he has "Kidney Disease" kidneys look great, blood, urine ect great. Gave us diarrhea meds. They should have given him something to eat, a food stimulant. If he don't eat he will die.

Called them the next day to give me some entice a food stimulant mind he is our vet for 3 years. That was the very reason we brought him in. No they wanted us to spend more money and bring him in. We needed to make a appt for ultra sound to see if our dog had some blockage. He didn't he was severely dehydrated (how I found out a dr online) and if they wouldn't have not given us a bright and cheery results we could have saved him. The tech/dr told us on speaker "Kidney Disease" not chronic. I was exhausted my 89 year old mother was in critical care prior so I never never noticed he lost 25 lbs until I got back from Arizona (prior to bringing him in) but Nothing was its urgent that you go here, it is vital.

We still brought him back and he was critical while we were not there because we dropped off they should have of tried to put him on a IV. Nope not this place we would have paid. I fed and gave my dog water with a syringe I was up 24/7 desperate after we left the first time with the cheery positive results over the phone. I looked at paperwork it said chronic kidney disease with an example of another dog. It should say my Dogs name and result for people that don't understand because vet-Dr tech said everything was perfect, great. I am dying of guilt for trusting these people

Mind I never call them alone I always have 2 people listening. Because our previous appointment in May. They did a consult and with our other dog and got pricing because I want to know. They added another couple hundred dollars after we already dropped off our fasting baby for surgery to the bill. I asked why she said I needed a consult. We did a consult! Well she said no one has ever complained. Me next time I will just give you a blank check. I like people that are clear no surprises/transparent. I am not rich.

I knew in my heart and gut I should have never come back here. Did not find a vet because of my critical ill mother. I lost my baby boy. It will take a long time to forgive myself. I trusted you. You failed us. If a dog doesn't eat he will die. You risked it because you wanted another appt more money.

My dog child. The pain I feel is the pain I feel when I lost my own child. Except I failed them by coming here!

Veterinarian was rude, degrading and refused to do diagnostic tests because I did not consent to pain medications. Ultimately my dog died due to other complications, but now the comprehensive plan cannot be cancelled. Must pay for a plan for a dead dog.
Dog was limping and xrays were suggested by the vet. Pain medications also suggested but I said no because the reason for the limping hasn't been determined yet. The vet decided to tell me that she was a "medical doctor" and knew better. Decided to degrade me further and hung up. Granted, I'm just a human doctor that treats human beings and don't know anything about dogs, but the attitude and demeanor of the vet was uncalled for. On top of everything, the staff at the clinic handed me my dog and said that the instructions for medications were on the label, and then proceeded to go in the back room. Asked for a receipt but was ignored. Finally had to call them on the telephone for somebody to come to the reception desk for a receipt.