After the eye test at Polegate yesterday the optician squeezed in an extra test in order to refer me to the hospital since there was a query to be checked by the hospital. I was unable to find frames... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Thank you to the team especially Kelly for always accommodating us without feeling rushed. My daughter's always looking forward to have her eyes checked because of the team's warmth and kindness. Step... Voir plus
L'entreprise a répondu
The staff were friendly, professional, and very helpful throughout the whole appointment. The eye test was thorough, and everything was explained clearly without feeling rushed in any way. As it happe... Voir plus
L'entreprise a répondu
I've been wearing Gas permeable rigid lenses for 61yrs & always sorted new ones in London. The clinic closed & so I tried Barracloughs as quite a few friends recommended. They were absolutely brillia... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Opticien
- Fournisseur de lentilles de contact
- Centre d'ophtalmologie
- Grossiste en lunettes
- Magasin d'appareils auditifs
- Magasin de lunettes de soleil
À propos de Barracloughs the Opticians
Écrit par l'entreprise
We are an independent group who have been caring for eyes for over 68 years. Established in 1957 by Frank Barraclough in St. Leonards and later joined by Peter Stiles, we gained a reputation founded on expertise combined with a kind and helpful manner.
Investing in the latest technology and equipment such as OCT imaging and Optomap® retinal scanning and keeping the practices modern and up to date has all helped in passing the 65 year milestone.
However, a significant contribution has been made by the people working in the company and a large proportion of our staff have been with us for many years enabling them to build excellent relationships with our clients. We're proud of the solid reputation we have built up over the years and will continue to deliver the very best possible service when it comes to eye care and customer care.
Book Now Our website OCT Imaging
The Barracloughs Promise
Écrit par l'entreprise
- You'll see, we care
- As a trusted independent optician, we've been caring for eyes for over six decades. Our commitment to excellence and customer satisfaction has been a cornerstone of our business since our founding in 1957.
Coordonnées de contact
Head Office: 41 Western Road, TN40 1DT, Bexhill-on-Sea, Royaume-Uni
- enquiries@barracloughs.net
- www.barracloughs.net
Trusted in East Sussex for over 68 years
4,8
Excellent
720 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
All staff were very friendly and…
All staff were very friendly and couldn’t be more helpful
6 décembre 2025
Avis spontané
Réponse de Barracloughs the Opticians
Thank you Lindy! What lovely feedback 🙂 This is how we set out to welcome each and every customer, it's lovely that it was noted by you.
Thanks for choosing Barracloughs and for taking the time to share your feedback.
Réponse de Barracloughs the Opticians
Thank you Margaret! This is always our aim so your feedback made us smile.
Thanks for choosing Barracloughs! We really appreciate your kind words.
Great customer service.From all…at Barracloughs Seaford
Great customer service.From all staff.Eye check was thorough and process was explained well. I had help choosing the right frames and lenses for my new prescription. All staff were so helpful. Great service Thank you
28 novembre 2025
Avis spontané
Réponse de Barracloughs the Opticians
Well this is lovely feedback to read, thank you so much! We'll make sure that the team in Seaford sees your kind words - so many boxes ticked with regards to your visit. This is what we strive for daily, so it is really very reassuring to read your review.
Thanks so much for sharing and thanks for choosing Barracloughs!
All members of staff are very…
All members of staff are very welcoming, helpful and patient, especially when I tried so many different frames and couldn’t decide! I Would highly recommend barracloughs battle.
25 novembre 2025
Avis spontané
Réponse de Barracloughs the Opticians
You're making us smile Mrs Ripley! Thanks so much, and it's never a chore to find the right specs... these things take time!
We really do value recommendations, thank you!
Take care and we look forward to seeing you very soon!
Réponse de Barracloughs the Opticians
This is amazing, thank you! We really aim to consistently provide a quality, memorable service so your feedback is music to our ears!
Thank you for choosing Barracloughs and we look forward to seeing you again 🙂
Delighted with my new glasses
I am delighted with my new glasses for reading and computer work. I am most grateful for the excellent care I received from all the staff and Ms Panday. Their expertise and thoroughness, and kind concern were much appreciated.
14 octobre 2025
Avis spontané
Réponse de Barracloughs the Opticians
Thank you Lesley, we are so pleased to read your review! Thank you for taking the time to share your experience, it's especially rewarding to hear that you felt your visit was very thorough - this is something that is vitally important and we always want to give you the time you deserve.
Thanks again and we look forward to seeing you again!
Great experience in the Seaford branch
Great experience in the Seaford branch. You just knew that you were with professionals who knew their business. I saw Mrs Baxter who was wonderful then I was passed to the delightful Sam who made giving me the final bill slightly better all due to his fabulous personality. So yes if you are looking for a new optician and you live in Seaford look no further. I’m sure there are cheaper ones and more expensive ones but I am also sure you would get no better service anywhere. They are your eyes, your most precious eyes and they deserve the best!!
6 novembre 2025
Avis spontané
Réponse de Barracloughs the Opticians
Gill we absolutely ADORE this review! Thank you so much. You're making us blush! 🙂
We strive daily to offer a very memorable experience and the very best service possible, so it really is very rewarding to read your comments.
So true, we all need to cherish our vision. We love that and love having you as a loyal customer!
Trevor was very friendly and efficient
Trevor was very friendly and efficient. There was no waiting around and the environment is very inviting.
6 novembre 2025
Avis spontané
Réponse de Barracloughs the Opticians
Thank you for your lovely feedback! The comfortable surroundings really help, and we're pleased this was noted by you! We'll make sure that Trevor sees your kind words!
Thanks again and thank you for choosing Barracloughs.
Réponse de Barracloughs the Opticians
Thank you Mrs Wood! These are all important elements to contribute to an overall happy visit! You've made us smile - and yes, our Bexhill practice does have a nice calm feel about it.
Thanks again! We'll share this with the team 🙂
Dave
Excellent service and know how by all
Excellent service and know how by all
4 novembre 2025
Avis spontané
Réponse de Barracloughs the Opticians
This is good to hear Keith, we love feedback like this and really do appreciate you taking the time to share!!
Thank you for choosing Barracloughs and we look forward to seeing you again 🙂
Helpful members of staff
Helpful members of staff, efficient eye test.
Never hurried when choosing new spectacles. Trust them completely
4 novembre 2025
Avis spontané
Réponse de Barracloughs the Opticians
Thank you Janet, you've pointed out some real key elements which we're very conscious of here 🙂 We are so grateful for anyone who trusts Barracloughs with their eye care! We're dedicated to providing a lifetime of reliable eye care to all customers - and we would never ever wish for anybody to feel hurried. Offering the time you deserve counts towards a whole lot.
Thank you for choosing Barracloughs and we look forward to your next visit!
Réponse de Barracloughs the Opticians
This makes us smile Melissa, thank you! It's lovely customers like you who fuel us to continuously offer a friendly service! It makes everyone's day better 🙂 Thanks for choosing Barracloughs and also for taking the time to share your experience!
Everyone was thorough and very helpful
Everyone was thorough and very helpful, both in the eye test and the choosing of new glasses. Well done! it was a positive experience and I look forward to having my new glasses next month.
21 octobre 2025
Réponse de Barracloughs the Opticians
Thanks Katy - this is absolutely lovely to read and from such a loyal customer too! THANK YOU!
We're really pleased you enjoyed your visit and look forward to seeing you again very soon.
Thanks for choosing Barracloughs!
I experienced a sudden visual issue in…
I experienced a sudden visual issue in one eye . After contacting the practice , reception ran through some check questions and I was then given a prompt appointment.I then received a comprehensive examination, the problem was identified, the reason explained and reassurance given .Excellent service from the whole team and a very satisfied patient , thankyou..
23 octobre 2025
Avis spontané
Réponse de Barracloughs the Opticians
This is great feedback to read Mr Clark, thank you so much for sharing your experience.
It's so rewarding to hear that your urgent query was dealt with efficiently from triage through to appointment. Thank you for choosing Barracloughs and we're really pleased that you're now reassured!
Top class Opticians with a warm welcome…
Top class Opticians with a warm welcome - Thanks to all
13 octobre 2025
Réponse de Barracloughs the Opticians
Thanks Mike! A warm welcome can make all the difference, that's for sure.
Thanks for choosing Barracloughs as your opticians and we look forward to welcoming you again 😃 If you have any queries regarding your vision, you know where to find us!
Exceptional
Everyone in Barracloughs Opticians are lovely and very efficient. I would recommend them to everyone I certainly would not go anywhere else.
6 octobre 2025
Réponse de Barracloughs the Opticians
Debra you know how to put a smile on our face! Thanks so much for your lovely feedback, and also for recommending us to others! Referrals like that are very valuable to us and it's really reassuring that you are happy to trust us with the eyecare of friends and family. We won't disappoint!
Thank you for choosing Barracloughs and we look forward to seeing you again!
Glad I chose Barraclough's. From the first call to your Polegate…
From the first call to your Polegate branch on 7/10/ to the same day prompt attention given by the Eastbourne branch I have been listened to and looked after extremely well. I was reassured and everything was explained to me. I felt cared for and have complete trust in the person who examined me. The lady who helped me to decide on new frames was patient and helpful.
14 octobre 2025
Réponse de Barracloughs the Opticians
Mrs Watkinson , your feedback really did make us smile! We're so happy that you were pleased with the service from both the team in Polegate and the team in Eastbourne.
Thank you so very much for choosing Barracloughs and we look forward to seeing you next week! 🙂
Friendly and helpful service.
7 octobre 2025
Réponse de Barracloughs the Opticians
Thanks so much Beverley! It's so nice of you to take the time to share your experience. We really value your custom and appreciate you choosing Barracloughs.
We look forward to seeing you again!
Everyone was great at Polegate
Everyone was great at Polegate, the optician did a great job too, I will definetly use the Polegate branch again.
9 octobre 2025
Avis spontané
Réponse de Barracloughs the Opticians
Thank you Andy! We're really pleased you'll return and we are so happy that you were pleased with your visit!
Your feedback is very much appreciated, it helps independent family businesses like ours so much 🙂 Thanks for choosing Barracloughs - we look forward to welcoming you back!
Thorough examination and great service
I have been using Barracloughs for many years now. I always trust the thorough eye examination and consultation. Very positive experience from the welcome into the branch, the examination itself and then the consultation regarding the frames. Looking forward to receiving my new prescription with my funky new frames. Would recommend.
8 octobre 2025
Avis spontané
Réponse de Barracloughs the Opticians
Very nice of you to say Tracy, and we really appreciate the 5 stars! Thank you for your loyalty to Barracloughs - it's lovely to read that you feel welcome and enjoy each step of your visit!
As for recommendations, thank you so much - they're very valuable to independent businesses so we're very grateful!
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.