We had a wonderful experience with Jimmy at Bathroom City in Birmingham. He was extremely helpful, patient and professional, taking the time to work through our bathroom design with us in great d... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Easy service i phoned and asked for the products i needed the lovely man emailed all the parts i asked for and i just had to accept and free delivery cheaper to buy direct from bathroom city! Will def... Voir plus
The two bathroom units purchased from bathroom city are nice but expensive for what they are. Disappointingly they did not arrive within the stated timeframe, then the second delivery date was also... Voir plus
L'entreprise a répondu
I purchased an item from Bathroom City and the wrong item was sent. I contacted customer services and explained the situation. Kelly T the customer services manager contacted me to determine the issu... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin d'articles de salle de bains
- Rénovateur de salle de bains
- Magasin de design et de décor intérieur
- Magasin de rénovation
À propos de Bathroom City
Écrit par l'entreprise
About Established in 1986, Bathroom City brings extensive knowledge to the bathroom market as the UK's leading superstore retailer and manufacturer. We source the best bathroom furniture and offer it at competitive prices. Shop online or visit our Birmingham Bathroom Showroom to explore our fantastic range of products. We also provide a fast, efficient, and free delivery service across mainland UK, for all orders above £499.
Complete Bathroom SetsWe have everything for a splendid bathroom. You can shop our wide range of Bathroom Suites, Bathroom Furniture, Vanity Units, Baths, Shower Enclosures, Showers, Toilets, Basins, Taps, Bathroom Accessories, and Radiators for bathrooms of all sizes and budgets.
Luxury Bathroom Showroom & Shower CentreVisit our large showroom in Birmingham It is definitely worth the visit with over 2 thousand items on display dozens of room sets and probably the largest dedicated shower center in the midlands with over 50 enclosures on display.
Open 7 days a week -
Mon - Friday 9 am - 5:30pm
Saturday 9 am - 5 pm
Sunday 10 am - 4 pm. Best Products from Top UK Bathroom Brands
We offer the best products from top UK bathroom brands: Imperial Bathrooms, Jaquar, Matki, Burlington Bathrooms, and more. Our exclusive in-house brands, like Oliver, Grove, Ashford, Jivana, and many others, provide you with even more options.
Luxury Designer Furniture At Affordable PricesAt Bathroom City, we offer highly competitive prices on all our bathroom furniture collections. We pride ourselves on cutting out the middleman and delivering quality goods directly from the factory to you. This allows us to provide the very best products at Discounted prices online, so you can save money on creating your dream bathroom.
Flexible Bathroom FinanceYou can shop securely with us using 0% PayPal Interest-Free Credit For orders over £99. We also offer payments through all major credit cards and accept VISA, MasterCard, and PayPal. These payment options give you the flexibility and convenience to spread the cost of buying a new bathroom.
Timely Delivery and StorageWe have a 70000 square-foot warehouse facility which enables us to store your order until you're ready to install and we will then promptly deliver to your door on a dedicated day.
Bathroomcity.co.uk - Showrooms and Factory Outlet
Écrit par l'entreprise
- We at Bathroomcity.co.uk are committed to providing the best products at the lowest prices.
- Having been established in 1986, we have built our company on providing the best manufactured goods at the lowest prices. We cut out the middle man and provide customers with their products direct from factory, in turn then able to provide the very best prices online. We have a huge warehouse where we are able to stock thousands of products, which enables us to get more products faster to you, our customers.
Coordonnées de contact
15 Seeleys Road, B11 2LQ, Birmingham, Royaume-Uni
- 01217530700
- customerservices@bathroomcity.co.uk
- www.bathroomcity.co.uk
4,6
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Bathroom City
Thank you for your 5-star review. We're so glad to hear your purchase was easy and hassle-free. We truly appreciate your support and look forward to serving you again soon
Kind Regards
Bathroom City
Returning customer to bathroom city
Returning customer to bathroom city. Very good quality products and service provided. Recently brought a new sink, Kelly supported me with the purchase. Very efficient and professional customer service and even went the extra mile to sort a minor issue I had with a previous item purchased. Highly recommend. Regards Mr Hussain
24 juin 2026
Avis spontané
Réponse de Bathroom City
Thank you so much for your wonderful 5-star review and for choosing Bathroom City again. We're delighted to hear that you're happy with your new sink and the quality of our products.
We're especially pleased that Kelly was able to support you with your purchase and resolve the issue with your previous item. Providing efficient, professional service and going the extra mile for our customers is something we pride ourselves on, so your feedback means a great deal.
Kind Regards
Bathroom City
Easy to use website
Easy to use website, with a great choice at good prices inc free shipping ( on my item )
Highly recommended................thanks
25 juin 2026
Réponse de Bathroom City
We're delighted to hear you found our website easy to use and were happy with our prices and free shipping. Your recommendation means a lot to us, and we really appreciate your support. We look forward to serving you again soon
Kind regards
Bathroom City
Called City Bathroom for advice
Called City Bathroom for advice about a Baden Haus sink we have (not bought from City Bathroom). Andy was really helpful giving me much needed information despite not being a paying customer. Really appreciate your help Andy! Thank you.
25 juin 2026
Avis spontané
Réponse de Bathroom City
Thank you so much for taking the time to leave this lovely review.
We’re really pleased to hear that Andy was able to help you with your Baden Haus sink enquiry and provide the information you needed. We always aim to offer honest and helpful advice wherever we can
Kind Regards
Bathroom City
Item not sent, customer service inexistant
Placed an order for a sink 2 weeks ago. Paid £23 for delivery. Item showed as in stock, for 4-5 day delivery. 2 weeks on, no sign of my item. Called twice, 2 different people said they would check and call me back. No one called me back. There is no way to cancel the order. Trading standards need to be aware of this abuse of consumer rights. Absolute nightmare. Avoid this company.
After this review, Kelly from customer service called me, apologised and refunded my money within 3 days. She stated the item was no longer in stock. I am now happy to amend my previous review and recommend some of their customer service agents to address customers issues politely.
8 juin 2026
Avis spontané
Réponse de Bathroom City
Please contact our customer service team directly at customerservice@bathroomcity.co.uk with your order number, and We would like the opportunity to review your order status, provide an update, and work towards a resolution
Kind Regards
Bathroom City
easy to order responsive on queries
22 juin 2026
Réponse de Bathroom City
We're delighted to hear that you found the ordering process easy and that our team was responsive to your queries. Providing a smooth experience and prompt support is always our goal. We truly appreciate your feedback and look forward to serving you again soon
Kind Regards
Bathroom City
Sales advisor Mariah was very helpful…
Sales advisor Mariah was very helpful as the website wasn't applying the discount so she done it manually. She was very patient whilst i had troubles with my payment whilst working overseas. She always kept good communication through the process of my order.
17 juin 2026
Avis spontané
Réponse de Bathroom City
We're delighted to hear that Mariah was able to assist you with your order and ensure your discount was applied correctly. We'll be sure to pass on your kind words about her patience, communication, and dedication to helping you while you were overseas. Providing excellent customer service is very important to us, and it's great to know Mariah made the process as smooth as possible. We truly appreciate your feedback and your support
Kind Regards
Bathroom City
Réponse de Bathroom City
Thank you. We're delighted to hear that you found our website easy to navigate and that it had exactly what you were looking for. We appreciate your support and look forward to serving you again.
Kind Regards
Bathroom City
Excellent customer service!
Excellent customer service!
Telephone answered promptly and query resolved immediately by Kelly. Perfect….cannot fault the service and can highly recommend Bathroom City!
12 juin 2026
Avis spontané
Réponse de Bathroom City
We're delighted to hear that Kelly was able to answer your call promptly and resolve your query straight away. Providing excellent customer service is something we take great pride in, so it's fantastic to know we delivered a positive experience for you.
Thank you
Kind Regards
Bathroom City
Kelly the Customer Service Returns…
Kelly the Customer Service Returns Manager dealt with my issue in a prompt and professional manner.
11 juin 2026
Avis spontané
Réponse de Bathroom City
We're delighted to hear that Kelly was able to resolve your issue promptly and professionally. Providing excellent customer service is our top priority, and we'll be sure to pass your feedback on to Kelly and the team. We truly appreciate your support and look forward to assisting you again in the future
Kind Regards
Bathroom City
Réponse de Bathroom City
We're delighted to hear you found great value and had such a positive experience. Your kind words mean a lot to us, and we look forward to welcoming you back again soon
Kind Regards
Bathroom City
Wow stunning selection of products
Wow stunning selection of products. Sales and service for my bathroom were great. After sales support was top notch. Kelly and Pete were really helpful when it came to asking about missing items . Highly recommended.
1 juin 2026
Avis spontané
Réponse de Bathroom City
We're delighted to hear that you were impressed with our product selection and that both our sales and service teams provided a great experience. It's especially wonderful to know that our after-sales support met your expectations and that Kelly and Pete were able to assist you promptly with your missing item queries.
Your kind words and recommendation mean a great deal to us. We'll be sure to pass your feedback on to Kelly, Pete
Kind Regards
Bathroom City
5star customer service.
Was looking for specific toilet pan for this set. Called to confirm was same as in picture online.
Kelly T took the time to check for me and confirm. Delivery was running late from delivery company but Kelly chased this up for me too and kept me updated as to when it would be delivered. All delivered well packaged.
Fantastic customer service. Definitely recommend Bathroom City. Many thanks!
8 juin 2026
Avis spontané
Réponse de Bathroom City
Thank you for your kind feedback. We're delighted Kelly T was able to help confirm the correct toilet pan and keep you updated on the delivery. It's great to hear everything arrived well packaged and that you were pleased with the service. We truly appreciate your recommendation and look forward to helping you again in the future
Kind Regards
Bathroom City
Great products and exceptional customer…
Great products and exceptional customer service.
4 juin 2026
Avis spontané
Réponse de Bathroom City
Thank you, We're delighted to hear that you were pleased with both our products and customer service. Providing exceptional quality and support is always our goal, and your kind feedback means a lot to our team. We truly appreciate your support and look forward to serving you again in the future
Kind Regards
Bathroom City
Lots of choice
3 juin 2026
Réponse de Bathroom City
We're glad you enjoyed the wide range of choices we offer. We’re always looking for ways to improve and provide an even better experience. We hope to welcome you back again soon
Kind Regards
Bathroom City
Great customer service
I spoke with Mariah and she found the product I needed, ordered it, arranged payment and delivery. She was extremely helpful in a friendly yet professional manner. Very happy customer.
2 juin 2026
Avis spontané
Réponse de Bathroom City
Thank you, We're delighted to hear that Mariah was able to find the product you needed, arrange the order, and coordinate payment and delivery smoothly. We'll be sure to pass along your kind words to her. Providing friendly, professional, and helpful service is what we strive for, and it's great to know Mariah delivered such a positive experience.
Kind Regards
Bathroom City
Easy payment system
Easy payment system. Able to pay in installments is very handy as well
6 février 2026
Réponse de Bathroom City
Thank you for your 5-star review We're delighted to hear that you found our payment system easy to use and that the installment payment option was helpful. We appreciate your feedback and look forward to serving you again in the future
Kind Regards
Bathroom City
Réponse de Bathroom City
Thank you so much for your 5-star review, We're delighted to hear you had a great experience. Your kind words and support mean a lot to us. We look forward to serving you again soon
Kind Regards
Bathroom City
Ordered the oliver cashmere vanity unit…
Ordered the oliver cashmere vanity unit 1300mm with solid oak worktop.Arrived week later great condition fitted now looks great definitely reccomend Bathroom city
15 mai 2026
Avis spontané
Réponse de Bathroom City
We're delighted to hear that your Oliver Cashmere Vanity Unit with Solid Oak Worktop arrived in great condition and that you're pleased with the finished result. It's wonderful to know it looks great in your bathroom and that the delivery and quality met your expectations. Thank you for choosing Bathroom City and for recommending us.
Kind Regards
Bathroom City
Great Service
Website easy to use, communication excellent. I had a query about my order and Kelly really went out of her way to help.
27 mai 2026
Avis spontané
Réponse de Bathroom City
We’re delighted to hear you found our website easy to use and that our communication met your expectations. We’ll be sure to pass your kind words on to Kelly, she’ll be thrilled to know her help made such a positive difference to your experience
Kind Regards
Bathroom City
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.