Batteries Plus Bulbs Avis 336

Do not use them For iPhone battery replacement. Unless you want none of the buttons on the top and sides of your phone to work after. And your Flashlight to no longer work. Now I have no way to turn my Phone off Or on. No volume control. They said I needed to update my iOS. Ummmm no. That had nothing to do with it. Those items were working just fine before they got ahold
Of The phone.

They sold me an overcharged watch battery.

It looked like the watch was broken and I almost threw it away.
After a week the watch started working.

They sold me a used battery and didn't track my 90 day warranty in the system. I talked to management and they said that it's unfortunate they have untrustworthy employees. That guy sold me a bad battery and kept the money

This company is a joke. We bought a battery for a motorcycle, installed it just to drive to shop, took it out while repairs were being made, put it back in after repairs and it's dead. Charged it, it did charge, installed it and an hour or so later, it's dead. Took it back to store we bought it, they tested it and said it was dead. They charged it and gave it back to us. We think it's going to die again so we are scared to use it because we don't want to be out on the road and it die on us. They would not give us a refund or swap out the battery for a different one. The owner of the store in Newnan, Ga. is a real jerk and doesn't care at all about the customer. When we took it back, he had to keep it overnight so 2 trips to get the same battery. Will never use them again for anything. You can't even leave a review (good or bad) on their website. They only have reviewed reviews so they can make themselves look good. If you want a good company, go somewhere else and don't use this company.

I stopped by to have key fob programmed at the Spokane Valley, Wa store only to be told it that that they close in 30 minutes so they cannot do it. I said I just had one programmed here and it less then 10 minutes. Then he said neither one of us knows how to use the machine I would need to come back. Poor customer service and having employees that cannot perform advertised services

Batteries+Bulbs do not stand behind their commitment. I was told that if I order the Hyper Sport 20L-BS Lithium Powersport BatteryCYL10055 it will be ready for pickup in a weeks time. I called multiple Batteries+Bulbs stores in my area & was given different answers, I was told the battery is available from the vendor & I can order it, after I placed the order, I get a call that this battery is on Back Order & if I want the battery I will have to pay $ 50.00 shipping charges, They have lied to me & are not ready to stand behind their commitment, If a product is not available then why is it showing on the website,
Worst experience ever. DO NOT TRUST THEM.

I purchased a Duracell Ultra battery for my truck, part #SL165XM. This battery has a 3-year warranty. I purchased the battery approximately 18 months ago at the Laguna-Elk Grove store. I called and said the battery is dead and will not charge. The man in the store said that the battery must be brought in with a full charge to be tested. I said that won't happen due to the battery will not charge. He said there was nothing he could do and that they lose customers over this. I said you have lost another one. I went to Costco and bought a battery there. Should have done this the first time. Poor service and warranty is useless.

Warranty is a big SCAM... They wont refund or replaced... Is just False Advertisement...

I took my two iPhones in to have new batteries installed. My phone was showing a maximum capacity on my battery at 86% and my wife's phone was showing a maximum capacity of 90%. So, technically her phone really didn't need a battery change but I figured since I had to drive ½ hour to get there I would have them both change. BIG MISTAKE, BIG MISTAKE.... They changed the battery in my phone without issue but they completely destroyed my wife's phone to the point I had to take it to the Apple Store. The techs at the Apple Store put it on their diagnostics machine and there was absolutely nothing they could do for me. The phone was ruined. I had to buy a new iPhone. When I contacted Batteries Plus they said; it may or may not be their problem and they would have to send it out to their headquarters for review. The guy at Batteries Plus tried to tell me their technicians are better trained than the people at Apple. Long story longer, I will never use these guys again. Probably OK for just buying batteries but as for doing repairs/battery replacements I would look elsewhere.

I bought a UV Sanitizer at the Batteries & Bulbs store in Brandon, Florida on a Sunday and returned it the next Saturday. The cord to plug into the machine was defective and broke off when I plugged it in. I returned the item to the store and the young man said he would have to call his manager. He did and then told me he couldn't take the product back because it was not able to be sold because the cord was broken. WHAT!!! Of course it is not sell-able - it was defective! The product should have been returned, customer reimbursed and the product returned to the manufacture. Terrible customer service and I'm out $34.99 + tax. I spent over $100 on batteries but I will buy batteries somewhere else not.

I've done business with Battery Plus for many years. And a few days ago, I went there to have two batteries replaced in two auto key fobs. They gave me two different quotes. One @ $13 ea for one time replacement, & one @ $26 ea for lifetime replacement. These batteries are dirt cheap in cost. Some as low as 5/$6. Please don't buy from Battery Plus. He said that the batteries are cheap, but most people don't know how to open the key fob. Well, it's very simple to open the fob. And only takes 30 seconds to change the battery. You can YouTube (how to change auto key fob battery, to learn just how to change the batteries. DO NOT GO GET RIPPED OFF @ Battery Plus, PLEASE.

I bought a battery 4 years ago for my Samsung Note 4. The warranty right on the box said Lifetime Warranty. The battery worked well for about 2 years. Then it started to lose life. I kept nursing it along for 2 more years but now it will only hold a very little charge. I took it in and they said the warranty is really only like 6 months. I paid double at Batteries Plus to get a non existant warranty. So the battery was good but the "Lifetime Warranty" is a scam.

Since October 29, 2020, I was unable to use the mobile hotspot feature on my cell phone. I contacted T-Mobile customer service multiple times, I even went to 2 of their stores and they were unable to fix/diagnose the problem. They did however, try selling me another phone! Frustrated, today, I went to the Batteries Plus Bulbs store on 4 Street N, St. Petersburg, FL. I spoke with a young man named Brian who, out of the goodness of his heart, was able to in a minute or two, figure out the problem was the mobile hotspot setting. Plus, he fixed it. OMG. I am beyond grateful. Thank you so very much for your kindness Brian.

On September 23 about noon I went to the location at 2324 Ronald Reagan Pkwy in Snellville, GA. Batteries + Bulbs customer services if normally great but on this day, I met a rude employee. The lady that I met at the counter informed me about the process to program my key fob and the options I had. I decided to go with my own key fob.
She then took my payment and my keys and went outside to my car to program it. After about 10mins she came back to me to inform me that my car battery was dead and they need to jump it. I was perplexed and I informed her that the battery did not have any issues before I got there. If anything was wrong with it, I would have gotten notice on my dashboard. I told her to go ahead and jump it. She tried to explain that sometimes the programming process can drain a battery, while she was speaking another employee jumped on out of nowhere and started saying "oh yes it's dead, the battery is 3 years old, blah, blah" So I asked him what that meant and what does that have to do that I came here with a battery that was fine and now after they touched my car it is dead. I informed him that my car was just fine until I came there. He asked talking and I turned to her and told her to jump the car and finish the job.
As I waited I noticed that she jumped the car at least 2 times - she came in twice to pick up the machine to jump the car. After about another 10mins she came in and told me that she was done but I could only use the fob to start the car not to open the door. I thanked her for her service and went to my car.
On getting to my car, my car would not even turn over - NOTHING. I tried a couple of time - NOTHING. I walked back into the store and told her that my car is not starting. Mr. Unprofessional jumped in again and stated that the battery was 3 years old and and it says so on it, he can show me. He was flippant and rude. I turned to him and I asked him who he was speaking to? I informed him that I was not speaking to him and I don't care if the battery was 5 years old, the fact still remains that when I came to the store my battery was fine.
The Asst. Manager Xavier Reed came out and apologized for the interaction. He explained that he will look at the battery and that sometimes if the battery is almost drained the programming process will kill it. He told me that the employee was not trying to be rude, it is a cultural thing. I told him I understand the cultural aspect BUT when you come to a job you learn the culture of the company. He explained what happened to the battery and gave me the 3 options I had. I finally decided to buy a new battery from him instead of going to Infinti. I will continue to use this store because of Xavier Reed. He DEFINITELY exemplifies the Batteries Plus Bulbs culture I am used to.

Service has never been a problem but I do have a problem with their return policy. Written in fine print on the BACK of the reciept. "Refund only allowed up to 14 days from date of purchase." Please write this important piece of information on the FRONT of your receipt. This is an archaic policy, I was back in 3 weeks and not given a refund. I may not need more batteries for a year. This really makes me angry. There is no other store I shop at with this kind of return policy. (Written on the back of the receipt, no less.)

Location Elizabethtown KY!!!
This place needs shut down or a hefty fine. Management is a freaking joke. While Kentucky is at its highest since the pandemic begin this place allows people in that little closest space they call a store without mask 😷 you stand there waiting on manger or employees to see if they are going to in force the rules, naw they are to busy running all over the store with these people coughing with no mask on to make a dollar. Putting everyone at risk this store is very small and they allowed not one but 3 separate customers in this store without mask whereas one was coughing and hacking. Batteries plus is a covid outbreak 😷 in the making. Does anyone think 🤔 either the two employees or manger went around using disinfectant to sanitize this place after allowing 3 separate customers in one coughing and hacking all over the place. Thank goodness I had a mask on and left this infestation. So anyone looking to buy batteries 🔋 I’d think twice before buying anything here. It’s like the movie cabin in the woods but instead of it begin in the water it’s laying and awaiting in the air and on the merchandise you purchase to go home to your family’s to infect them. And at the end of the day you can think this sorry manager at this location for not having the guts to uphold a few simple safety measures to help slow this deadly virus. You can post signs all day but if your don’t in force it it doesn’t really mean a lot. Blah blah is what a sign means to a lot. How about no mask no service with enforcement like in so many other states. Nobody wants a mask but nobody want to bury a family member or watch them suffer because of selfish people.

Fantastic customer experience. In and out in less than 5 minutes.

Went to Batteries Plus Powers/Woodmen Colo Springs. Called day before to confirm they could repair my UPS and was told to come in before 6pm. Went in at 12 noon. Store reps said they didn't know how to repair a UPS and I would have to leave it for a week since they had so much work ahead of me. They had just taken auto battery replacement and cell phone battery replacement customers ahead of me and fixed theirs.
Went to Austin Bluffs and they fixed it while I waited.

Batteries plus in Manchester New Hampshire is the worst customer service ever. I bought a battery two years ago brought it back a year later and they replaced it and told me I had to buy a trickle charger. After a winter on a trickle charge still the same type of battery went dead and could not be recharged Brought the battery back and told them what was done and brought the trickle charger with me. They could not tell if the trickle charger was bad but they told me tough luck will give you 10% on a new battery. I never even use the battery once. One of the associates was going to replace my battery until the manager stepped in shock my battery and said it was overcharge. If my battery was empty in overcharge they should’ve seen it when they tried to charge it again. Inexperience in my eyes .Batteries plus will never get my business again and I will tell all my friends that not to go there. Good luck batteries plus if you treat all your customers like that. Walmart has better customer service in there a big box store. Thanks for nothing

Store in Palatine Illinois absolutely kicks ass! Had both my cordless drill batteries refurbished and they last so much longer than the ones that came with the drill. Just had my iPhone 6s battery replaced by Joey a technician at the store. Done in a hour and he did a fantastic job! Looks like it never was repaired. I would recommend this store to anyone! I rate this store a 10+ for sure!