Bauer Media Group UK Avis 47

I enter metro radio comp make me a winner every week well ive just noticed on my bank account 2 payments out for the same day?13 april either that or my wk before entry was invalid as I put £10 the wk before,is this company just a scam?can anyone tell me how I get intouch with them?I tell you what if this is correct what am thinking there scamming thousands out of money just when they feel like taking money,and people like myself hopeing ive been entered into this competition week after week.Is anyone else out there had the same issues?

Oh gosh, whatever you decide might suit your music tastes , its Rayo… endless adverts,competitions and DJ’s who talk far too much. Got sick to death of planet rock ,try Kerang…just as bad…all owned by Bauer.
I remember Team Rock ,in fact I remember Planet Rock when it was a decent listen.

Your Rayo app is a complete piece of c**p. Seriously, get a grip…you’re supposed to be a media company!

Nothing short of a scam, how can you set up a Direct Debit without consent from the customer? Thankfully my bank reversed this and reported this fraudulent company

Wow iv spent 3280 in 3 years trying to win kisstory loool what a mug i am.never again!

I have submitted two reports of faults with Rayo music braodcasts but after a month not heard anything. Companies that cannot be bothered to reply to request for support are not worth more than 1 star.

Nothing but theves thay have somehow setup direct debits from my bank without my knowledge and took 3 payments please avoid at all cost nothing but scammers

Wether you sign up for a subscription, or not.
If you have heard if this low-life company or not.
This 💩 rated company will attempt to take money from your account.
Bauer media group are as trust worthy as a politician

Payment for subscription failed 4 times, two of which stuck as pending transactions with bank. Bauer refusing to give authorisation case to provide bank to cancel pending transactions. I simply have to wait for these transactions to drop off and back into my account. If Bauer do this to 1000s of customers at a time they are effectively holding a suspense account and gaining interest illegally. Complete scammers. Do not use.

I purchased a magazine subscription for mothers day last year. I had intended this to be for a year and made a note to cancel in March this year. I spent a long time online trying to find our how to cancel the subscription as I noticed it was automatic renewal. I ended up emailing, as it was a Sunday and I wanted to have evidence that I had made an effort to cancel. I got an email the next day, telling me I had to ring them (for which I think there is a charge). When I rang I was told that I couldn't cancel my subscription as it was on a special offer, instead suggesting I transfer the subscription to a family member. I made it very clear that if they did not cancel the direct debit I would be instructing the bank to do this and I would be doing a bad review. The tone changed and it was confirmed to me that my initial request for cancellation had been actioned. Having checked on trust pilot, I felt it was necessary to share my experience, so potential customers know what the difficulties are in cancelling subscription.

Avoid these crooks they despite no renewal instructions deducted funds from my bank and then state they have no record of promised investigation did nothing asked for documentation several times
They are rude unprofessional useless extortionists

As others have said, be very wary of taking out a subscription with this company. They are refusing to cancel a recurring subscription despite the fact that we contacted them within 14 days of the payment being taken.

They set up a small Direct Debit without my authority, luckily I noticed it and I got a bank refund but this is clearly a common fraud they are using

Happy to take money but not reply to or acknowledge correspondence

TERRIBLE COMPANY
If I could have awarded 0 stars I would have done. I subscribed for a TV magazine and to begin with all was fine, until a time began when some weeks I wouldn't recieve my magazine.
After contacting the company, they arranged a replacement which arrived the following Wednesday or Thursday which was no good because the week for that magazine had nearly ended.
This happened a futher 6 to 8 times including my christmas issue.
Then in the last 2 weeks I haven't even recieved both copies.
So I have now decided to unsubscribe.
This company are very unprofessional and the way they handle problems are absolutely ridiculous.

Took a trial period with trail magazine, which I enjoyed. It's a shame they are using great magazines/Bauer as I will not subscribe again. payment was taken weeks early, well within my trial period. I reached out and asked for a refund, and they declined citing incredibly shady practices and not being consumer friendly at all. Their subscription management portal is intentionally always 'down for maintenance'. Steer clear of this company.

AVOID
No customer focus representative robotic morons
Who just timewaste and ignore passing the complant across the non uk office scammers robbing the public
No focus or structure ill managed pure extortion

They own Clyde 1 Radio station who have a YouTube channel that has Clyde 1 super scoreboard going out live every night they don’t moderated their channel allowing Football hatred and Grown men spewing Crap about CAB night after night complaints have went in but I doubt they’ll be in a hurry to reply the live function needs to be removed immediately or someone from their company should tune in one night to see what’s going on

Recently took out a subscription, sometimes the issues would not arrive at all so cancelled it, this was a bit drawn out but they did cancel it. A new offer came out of a free gift with new subscriptions, as the last few issues did arrive on time I decided to give it another go, no free gift arrived after 1+ months, after numerous emails back and forth I was promised another had been ordered for me. Its now been another month or so and guess what, no free gift again. I am told yet another has been ordered but I dont believe them, not to be trusted and I wont be renewing once this sub is over. Is it any wonder printed media is dying every day when you get such poor service, I feel sorry for all the journalists.

No one expects businesses to get it right all the time, however, my recent experience seemed to have been entirely avoidable.

Once I'd made my displeasure known formally, Sarah took matters in-hand, and provided an acceptable resolution very swiftly.