The price of the wheel was excellent. The customer service was equally fantastic as they helped me get the EXACT lugnuts and informed me that I would not even need TPMS sensors since my 2017 mazda 3... Voir plus
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Lisez les avis des autres
Customer service was fantastic contacting prior to shipping. The tires arrived 2 days earlier than expected. Only positive vibes to BB Wheels and my Venom Tires. Which only BB Wheels was able to get... Voir plus
The return policy is crap high restocking fee and hard to figure out how to return something to bb wheels bad customer service if u get to talk to someone it was all around bad will not be doing any b... Voir plus
Just excellent smooth process, delivery was sooner then first predicted by FED EX, cheapest price around. I am very happy I dealt with BB. well recomended.
À propos de l'entreprise
- Magasin de pneus
- aussi dans
- Magasin d'accessoires automobiles
- Magasin d'accessoires pour poids lourds
- Magasin de pièces détachées automobiles
- Magasin de roues
Écrit par l'entreprise
BB Wheels is a small family-owned business located in Albany, Minnesota. We specialize in delivering wheels, tires & vehicle accessories anywhere in the lower 48 states. Our family takes pride in keeping our overhead low while buying directly from the manufacturer in large quantities in order to pass significant savings onto you, our valued customer. Our goal is simple, small-town personal service with high-quality products at prices that our big city competitors can’t beat. As a family-owned business, we know what it’s like to shop on a budget. Our mission is to become your preferred shopping destination for wheels, tires, and vehicle accessories.
Coordonnées de contact
209 County Road 156, 56307, Albany, Etats-Unis
- 3203332155
- sales@bbwheels.com
- www.bbwheelsonline.com
4,0
Bien
735 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 44 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Sold me wheels that didn't fit (and…
Sold me wheels that didn't fit (and damaged my new car) and are refusing to take them back and refund me. I am about to sue these lying, unethical and evil scum. DO NOT BUY FROM BB WHEELS
18 juin 2024
Avis spontané
Réponse de BB Wheels
We sincerely apologize that your experience with our product did not meet your expectations. At BB Wheels, we strive to maintain the highest standards of quality and customer service, and we regret that we fell short in this instance. We understand how frustrating this situation must be. As we previously mentioned, we offered you the option to send the product in for a warranty inspection, which is a necessary step to determine if there is an underlying issue. While we respect your decision not to pursue this option, it limits our ability to address the problem directly. We remain committed to helping you resolve this matter. Should you reconsider and wish to proceed with the warranty process, please don't hesitate to reach out. Our team is here to support you every step of the way.
Thank you,
BB Wheels
Réponse de BB Wheels
Yoey,
We’re glad we could be of service and appreciate the kind words! Please see us again if there is anything else you need!
Thank you,
BB Wheels
Réponse de BB Wheels
Robert,
We appreciate you sharing your experience with us.
Thank you,
BB Wheels
Excellent customer service and quick…
Excellent customer service and quick delivery
9 août 2024
Avis spontané
Réponse de BB Wheels
John,
Thank you for letting us and the community know about your fantastic experience with us! We hope to see you again soon.
Thank you,
BB Wheels
I texted the number given for…
I texted the number given for assistance in choosing the correct wheel size and they were very accommodating.
2 août 2024
Avis spontané
Réponse de BB Wheels
Mara,
Thank you so much for this review. We really appreciate you being a customer. We’re here for you anytime.
Thank you,
BB Wheels
Absolutely loving BB wheels bought…
Absolutely loving BB wheels bought tires from them before. And just recently bought another set.
28 juillet 2024
Avis spontané
Réponse de BB Wheels
Brandon,
Thank you so much for this kind review! It makes our day to hear that you had such a good experience with us.
Thank you,
BB Wheels
Excellent service
Best price I could find on the wheels I wanted. The website was very easy to use. Very fast shipping and great communication.
24 juillet 2024
Avis spontané
Réponse de BB Wheels
Eric,
We are so thrilled to hear that you had such a smooth & easy experience with us.
Thank you,
BB Wheels
They send you what they want and then…
They send you what they want and then jerk you around.... get your tires local they not likely to take advantage of you...
23 juillet 2024
Avis spontané
Nate was awesome great help he knew…
Nate was awesome great help he knew exactly what I needed will be doing business again soon!!!
23 juillet 2024
Avis spontané
Réponse de BB Wheels
Lawrence,
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. We will make sure to share the kind words with Nate!
Thank you,
BB Wheels
Fast service and fast shipping
Fast service and fast shipping , nice to deal with on the phone AAA+
20 juillet 2024
Avis spontané
Réponse de BB Wheels
Lee,
Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience.
Thank you,
BB Wheels
Andy and staff are wonderful
Andy and staff are wonderful. I would recommend them to anyone wanting new wheels for your ride. Even after a mishap with a tire being lost in FedEx oblivion, they quickly filled and delivered my order almost the next day.
17 juillet 2024
Avis spontané
Réponse de BB Wheels
Joseph,
We are so happy that you enjoyed your experience with us! We appreciate the great review and look forward to working with you again soon. We will make sure to pass the kind words on to Andy as well.
Thank you,
BB Wheels
Réponse de BB Wheels
Ruben,
We appreciate you taking the time to let us know about your experience!
Thank you,
BB Wheels
5 star
ordered 5 days ago and came in quickly the qaulity is great and worth the price
30 juin 2024
Avis spontané
Réponse de BB Wheels
Sonny,
We are glad to hear we provided you with top-notch service! We appreciate the feedback and would love to work with you again.
Thank you,
BB Wheels
I have gotten all my tires from you…
I have gotten all my tires from you guys for about 5 years now , price and quick delivery, and great tires
29 juin 2024
Avis spontané
Réponse de BB Wheels
Tom,
We are so very happy to hear you had such a wonderful experience with us!
Thank you,
BB Wheels
Great price,free shipping a plus!
8 juin 2024
Avis spontané
Réponse de BB Wheels
Sandy,
Thank you so much for this lovely review, we are so happy to hear you had such a good experience with us.
Thank you,
BB Wheels
The guarantee there products
My rep. Ian was very helpful with finding out my bolt pattern on my wheels, an very patient an kind.
7 juin 2024
Avis spontané
Réponse de BB Wheels
Dwayne,
Thank you very much indeed for taking the time to leave us a review. We will make sure Ian hears about the great review.
Thank you,
BB Wheels
So far so good customer service was…
So far so good customer service was easy and great and professional
6 juin 2024
Avis spontané
Réponse de BB Wheels
Tyrone,
Thank you very much for sharing your experience with us. It is very much appreciated. We can’t wait to have you back.
Thank you,
BB Wheels
STAY AWAY FROM BBWHEELS
It took 9 days to receive my wheels , 6 days after the tires came and they sent 5 lug for my 6 lug lug... I guess errors happen. However, to make this right I have to go out of my way to send the wheels back, then wait. No offer of any help with anything whatsoever. I said this on their Facebook and they Blocked* me........
DONT BUY FROM THIS COMPANY****** if I could give them 0 stars I would.
Their idea of "family owned, customers first" is a load of bs...
When whoever the loser is that replies to all these negative reviews, also explain why yall cowards blocked me from yalls Facebook page and will not allow my review on yalls page.... Yall will only allow the 5 star reviews .
"wE aRe A sWeEt oL fAmIlY rAn BuSiNeSs"
Address that in yalls dumb replies BBwheels.
Blocking a paying customer on yalls social media is literally coward trash. Weak and pathetic how yall play with people's time and money.
Rub yalls response on yalls chest . Trash
Update to their response.
You can stop the bs lying right now....
There was not any foul language whatsoever on the page. Literally shared my experience and yall cowards blocked me.
Address the issue of yall not allowing any other reviews except the good ones on yalls page BBwheels...
Update to re reply
There was no f-bombs dropped . Yall literally will not allow any comments or reviews that are not in yalls favor.....
Can we also discuss why I KEEP* having to call ext 1012 to speak to the lady to assist her in correctly doing her job ? Sending me 1* wheel now huh ? That was cute.
Keep it up. Yall look stupid af.
2 juin 2024
Avis spontané
Réponse de BB Wheels
Jonathan,
We regret to hear about the unsatisfactory experience you encountered. Upon reviewing your order details, it appears that your merchandise was delivered within the expected timeframe of 7 days. We sincerely apologize for the oversight by the manufacturer resulting in the dispatch of incorrect wheels. Rest assured, our customer service team is diligently assisting you in rectifying this issue, including arranging a FedEx pickup for the incorrect items.
Regarding your remarks on our Facebook page, we would like to clarify that comments containing inappropriate language (dropping f bombs) were regrettably hidden in accordance with our community guidelines. It is important to note that our actions were not intended to suppress constructive feedback or reviews. We greatly value all customer input as it serves as a cornerstone for our continuous improvement efforts.
Thank you,
BB Wheels
Réponse de BB Wheels
Antione,
Thank you so much for this great 5-star review. We really appreciate your business and helping to share the word.
Thank you,
BB Wheels
Item back in Stock/Purchase
I received the email that the rim I’ve been waiting for was back in stock and purchased it same day without any issues.
30 mai 2024
Avis spontané
Réponse de BB Wheels
Paul,
Thank you so much for this kind review! It absolutely makes our day to hear that you had such a good experience with us.
Thank you,
BB Wheels
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