Beauty Bridge Avis 15

So unprofessional and rude. I attempted to cancel the order 1 day after placing the order and they said I can't cancel and recommended refusing the package... Most people can't refuse packages bc they leave them at the front door. After placing a return through their website, they refused to send a return label. So I had to pay to get it shipped back, they took four days to process the refund. They received the return on 1/3/25 and I didn't receive the refund until 1/9/25. I called them repeatedly on 1/7 and 1/8, doesn't answer the phone or emails. Would never do business with them again

Package was not delivered #353020
My order was not delivered and customer care responded that courier was out for delivery and status is rejected/undeliverable.

Why would I reject the order that I paid for !!! Isn’t it common sense !
Please stop creating a churn for your customers. I’m tired of following up this for months together now. They neither fulfilled the order nor issued a refund. I will never order on this site again ! Exploiting the customers ! I’m not sure if there is a way to legally sue them but I will check on the options.

Have been shopping with Beauty Bridge for so many years. Receive courteous service and timely delivery of quality products.
They have an extensive selection of niche beauty brands direct from the source.
I do recommend BB to anyone looking for hard-to-find gems in the jungle of beauty.

I worked with this company as a partner and it was terrible. The company not only did not fulfill the promised conditions, but also refuses to return money for shipped orders to customers. They communicate in a rude manner and seem more like a bunch of scammers than normal business.

I had a horrible experience with this company. The product I ordered in January was delivered in March. I had doubts about the quality of the product, and asked for a refund. I had to deal with a very rude CS, and after a few emails I was asked to send the product on my expense, and provide the receipt for curier for refund. I have not received the money for the curier, nor an answer to my email requesting to send me the money back for the curier as promised.

Horrible. Do not order from this company. Paid for 2 day shipping and arrived more than a week late. Customer service is horrible. Spoke to the same person everytime I called. Have asked for my shipping charges to be refunded. We will see.

DON'T PURCHASE FROM THIS COMPANY! I ordered some foundation from them through Google shopping. The tube was either expired or stored in a hot environment, because it was VERY puffy/swollen. (It was not warm where I live.) When I removed the seal, the released pressure caused over half the tube to empty onto my lap. I requested a return/refund for the defective item and sent it back. They only gave me a partial refund and KEPT the rest for shipping fees! You do not get to keep a customer's money when you send a defective item. That's not that way it works. Turns out Google customer service is also horrible, so I guess I just gave this scam of a company money for nothing. Lesson learned.

Ordered some foundation in a tube from them. When I received the product it was super puffy (not a hot day). I removed the seal and half the tube of foundation came out on my lap. The product was probably old and/or stored in a hot environment. I requested a refund and they agreed. I later saw they did not refund the full amount I paid. Extremely shady and unethical. You cannot receive your damaged item back and keep the consumer’s money. That is stealing.

After a mediocre customer service experience my poor review was removed as they disagreed with it. My review was about the communication received after my order was wrongly sent back as the address I gave was incomplete. The subsequent emails to reorder the products were curt, abrupt and had a very strong 'oh well' attitude... They said it was my fault and I can just reorder online but had used a promo code and the emails was about being able to reorder my products under the same conditions. Very poor!

I was sent an incomplete order. I politely informed BeautyBridge via email as I am well aware mistakes happen. I was repeatedly accused of lying in the email exchange before they reimbursed me. The final slap in the face came in the email acknowledging the reimbursement when I was told they have footage of all items being packed and was again accused of lying. Curious given a number of emails had been sent prior when this supposed footage was never mentioned. Even more curious that you would refund if such footage existed. I asked for video of the footage purporting to 'prove' the item was sent to be provided. Not surprisingly this never happened. The way they treat their customers is nothing short of disgusting. Far more reputable options online. AVOID!!

So disappointed by my attempt to buy from Beauty Bridge. Their delivery service misdirected the package, accidentally sending it back to them from the depot instead of delivering it to me. Fortunately (you'd think) this was very clear in the tracking data, and Beauty Bridge agreed this is what happened - at first.

What then blew me away was their total lack of care in dealing with it. Zero proactivity, leaving me to chase, and chase, and chase. Then, insult to in jury, they attempted to keep the money I had paid for delivery!

What really fired me up was that their email customer service never ONCE apologised for any of this. They just could not give a flying whatsie. I'm sure they would have happily kept ALL of my money (instead of some of it) and the goods, if I had not chased them down.

Their email service is extremely blunt, 'this is how it is', bare bones communication. They also have no communication at all between staff and very poor reading skills, so each time I had to explain myself again.

They use wonderfully detailed tracking data, but it doesn't matter two hoots if they refuse to read it!!! The data clearly showed that the package was erroneously turned around at the depot the SAME DAY and sent back to them, instead of to me. Still they later tried to tell me the package was "unclaimed" so kept my money! Ludicrous, and all so unnecessary.

So yes, eventually they did send me a PARTIAL refund, after changing their story, ignoring their own tracking data, and breaking their own promise to refund.

They did not respond to my next round of efforts to resolve this. I had to resort to getting help from PayPal Buyer Protection to refund the postage! I have never had to do that with a proper large scale business before.

Just a massive waste of time and an incredibly exasperating struggle.

Beauty Bridge is a very unprofessional company providing uncoordinated, rude, incompetent 'service' without the word "customer" in it. I can't comment on the products as I have never seen any of them. Terrible first (and therefore last) experience with them. Absolutely not worth the risk to buy from.

I bought a lot of products off this website, fast shipping, & amazing service, also low rates for international shipping. first make an account on beauty bridge and on the checkout page put in this code in the referral code box to get points which can be later redeemed for products from the website! Referral Code: RUVFXG

Beautiful products