Bedfolk produce a range of quality products, but the other reason that they are my go to company for bedlinen, is that if you have a query, it’s possible to get a prompt response from a real person. A... Voir plus
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Lisez les avis des autres
An excellent British business with the finest quality and comfort by English craftsmanship. Superb duvet and pillowcase set in an ink blue hue. The thread count means it is so soft and cosy yet also... Voir plus
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Loved the idea of been able to order swatches of the different bedding. This made it so much easier to choose the bedding I wanted. Communication was prompt from the company as I had a few questions b... Voir plus
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I'm so impressed with this company. I purchased a linen bedding set, and the quality is second to none. It's super soft, and I really like the colour, too (sage). I had to contact customer service, an... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Luxury comfort essentials to help you wind down well.
Coordonnées de contact
Unit 42b Lansdown Industrial Estate, GL51 8PL, Cheltenham, Royaume-Uni
- 01242 339161
- customercare@bedfolk.com
- www.bedfolk.com
4,7
Excellent
252 avis
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
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Great products, service and packaging
Great products, great service and great packaging. I had bed linen from them a few year’s ago - which I still love - and now a new dressing gown. I had to exchange the dressing gown for a smaller size and it was super easy.
18 juillet 2024
Avis spontané
Réponse : Bedfolk
Hi Beckie,
Thank you so much for your lovely review! We're so pleased you love our products, customer service, and packaging, and we really appreciate your custom and your wonderful feedback!
Kindest wishes, Ashley - Bedfolk Customer Care
Superb Customer Service
Bedfolk's Customer Service is exemplary. Their team are polite and courteous and they respond very to all queries. I have purchased so many bed sets over the years and I love them all. The quality of the bedding is second to none. Also, it's really nice to have a matching set with a flat sheet so I can ditch the quilt in the warmer months and sleep under a beautiful set with just a flat sheet on top in place of a quilt. I highly recommend this company.
16 juillet 2024
Avis spontané
Réponse : Bedfolk
Hi Lucy
Thank you so much for your lovely and very kind review! We are so proud of everything we do here at Bedfolk, from the exceptional high quality and impeccable style abundant with our collection of bedding essentials, loungewear, bath essentials, and more, to the importance we place on offering the highest level of customer service. We're so happy to know you recommend us!
Thank you sincerely once again!
Kindest wishes, Ashley - Bedfolk Customer Care.
Lovely linen bedding
Lovely linen bedding, fabulous quality, looks and feels amazing.
14 juillet 2024
Avis spontané
Réponse : Bedfolk
Hi there,
Thank you so much for your lovely review! We're delighted that you love your new linen bedding so much and yes, we agree - our Linen is indeed rather special! We really appreciate your wonderful feedback!
Thank you once again!
Kindest wishes, Ashley - Bedfolk Customer Care
I love my new robe from Bedfolk
I love my new robe from Bedfolk. It arrived in good time and was beautifully packaged. Would definitely purchase from this company again.
9 juillet 2024
Avis spontané
Réponse : Bedfolk
Hi Paula
Thank you so much for your lovely review! We're delighted that you love your new Bedfolk robe. Our packaging and presentation is an all-important ingredient of the overall experience we aim to provide so we're super happy that you were so pleased with this too!
Kindest wishes, Ashley - Bedfolk Customer Care.
If carlsberg did bedding this would be…
If carlsberg did bedding this would be it! simply the best bedding in the world 😘
13 juillet 2024
Avis spontané
Réponse : Bedfolk
Hi Sam
Ah, that review made us smile! Thank you so much for your kind words!
Kindest wishes, Ashley - Bedfolk Customer Care
Had this bedding a while had forgotten…
Had this bedding a while had forgotten how terrible it is and I'd put it in the cupboard. The bottom fitted sheet goes saggy and horrible after one night, the duvet cover doesn't fit the duvet and the pillow cases are just irritating to put on and take off. Seriously overpriced, hundreds on bedding that's no better than the 30 quid stuff!!! Don't waste your money!
11 juin 2024
Avis spontané
Réponse : Bedfolk
Hi Steph
Thank you so much for your feedback.
We are naturally very concerned to hear how disappointed you have been with your bedding. We are confident that our bedding is of exceptional high quality, and that the quality absolutely matches the price point, but I appreciate this has not been your experience and for that we are very sorry.
Please do not hesitate to reach out to us at customercare@bedfolk.com with your order details and we'll of course do our very best to look into this for you.
The issues you've highlighted here sound like it could be a sizing issue, which is highly irregular. Customer satisfaction is of the utmost importance to us, so we'd like to do our very best to help resolve this for you.
Thank you.
Kindest wishes, Ashley - Bedfolk Customer Care.
Excellent customer service
Excellent customer service. All products are top quality and have a luxurious feel. I have bought a number of items over the past few years and I am very happy with all of my purchases. Strongly recommended.
11 juillet 2024
Avis spontané
Réponse : Bedfolk
Hi Tom,
Thank you so much for your lovely review! We're delighted that you are pleased with our excellent products and that you also appreciate the high levels of customer service we provide - it is so important to us.
Kindest wishes, Ashley - Bedfolk Customer Care.
Superb quality products
Superb quality products - I have purchased duvets, linen and cotton bedding from Bedfolk and have been 100% happy with every product. Especially the linen duvet covers! Great customer service too. I would no hesitation recommending Bedfolk to friends and family.
8 juillet 2024
Avis spontané
Réponse : Bedfolk
Hi Lucy
Thank you so much for such a lovely review! We're delighted that you are so pleased with our wonderful products and also our customer service which is incredibly important to us.
Thank you so much once again for your kind words!
Kindest wishes, Ashley - Bedfolk Customer Care
I can't recommend bedfolk enough
I can't recommend bedfolk enough. I first started purchasing from them about 3 years ago, and at the time was just moving to the UK and had a tighter budget. I bought bedfolk for one bed and bedding from M&S for our second bed. Our second bed is used less and the sheets wore out within 2 years, while our bedfolk bedding just keeps getting better with time. Every time we wash our linens, they come out better than before. They are such an incredible investment, and I now only have bedfolk bedding, duvets, and pillows. The pillows and duvet are an absolute dream and have held up against a ton of wear. Customer for life here.
5 juillet 2024
Avis spontané
Réponse : Bedfolk
Hi Ellie,
Thank you so much for your lovely review! We're so delighted with how happy you are with our fantastic products and that you will be a customer for life!
Kindest wishes, Ashley - Bedfolk Customer Care
Fantastic customer service and lovely…
Fantastic customer service and lovely products. A rare combination nowadays.
5 juillet 2024
Avis spontané
Réponse : Bedfolk
Hi VG,
That is so lovely of you to say and we're super pleased that we've delivered on both the quality of our amazing products and our customer service which is so incredibly important to us.
Thank you so much once again!
Kindest wishes, Ashley - Bedfolk Customer Care
Delivered on time and a very cool and…
Delivered on time and a very cool and comfortable sheet as it is a natural linen
5 juillet 2024
Avis spontané
Réponse : Bedfolk
Hi Eirlys,
Thank you so much for your lovely feedback! We're so happy that you're so pleased with your new linen and that delivery went well for you.
Kindest wishes, Ashley - Bedfolk Customer Care.
So glad I discovered Bedfolk, 5 STARS!!
So glad I discovered Bedfolk, their range is super quality. It just has that natural softness and feel to it, that I prefer to my bedding, even the linen is soft not rough like some. The prices are worth it in my opinion, the energy of the pillows is fresh and clean, unlike cheaper alternatives that can smell and feel old. They have used a beautiful filling that is so worth the extra care. The weave of the cotton linen throw is so perfect for warmer weather I had to buy another. The rose colour is a subtle grown up dusky pink which is just right and the fabric again has such a beautiful well crafted feel to it. That craftsmanship and sourcing of a caring manufacturer, to me is worth paying extra for. I also appreciated the loyalty points and have bought extra pillowcases with those. The feather quilt I picked up on a special offer at the end of the winter is the best quilt I’ve had, the weight is just right. If I’ve returned any item the customer service has been brilliant and refunded very quick. The lovely lady on emails, also kindly helped me with stock enquiries when I was ordering the larger square pillows. Equally delivery has also been quick, well presented and never any mistakes. The way the bedding is wrapped in good quality paper or cotton bags is also a lovely touch. Overall this is the bedding I’ve always hoped for, from a company that cares about the production and carries that through their whole range. It’s a natural range without any loss of high quality. Plus it washes beautifully! I hope the company continue to do well, without over expanding too fast, so they can keep bringing us the core range. I’d love it if they did some wool or alpaca throws. K
1 juillet 2024
Avis spontané
Réponse : Bedfolk
Hi Kathryn,
We're absolutely thrilled with your feedback here and thank you ever so much for taking the time to leave us such a thoughtful and thorough review!
We're super pleased that the quality of the products, our production, our presentation and delivery, and the customer service we offer too has been so well received and appreciated. We aim very high and we're so glad we have met and hopefully exceeded expectation for you.
We're always here if you need any info or advice, so don't hesitate to drop us a message to customercare@bedfolk.com, and we'll do our very best to help.
Once again, thank you so much for such a lovely review!
Kindest wishes - Ashley - Bedfolk Customer Care
Sumptuous bedding and robes
I have used Bedfolk several times after experiencing bedding and bathrobes at a luxury holiday cottage. Their linen bedding is sumptuous and soft. I have now purchased three cotton robes for myself and family members. Everything I have purchased has washed beautifully. Highly recommend Bedfolk products.
21 juin 2024
Avis spontané
Réponse : Bedfolk
Hi Julie,
Thank you so much for such a lovely review! We're so pleased with how much you love our products and long may that continue! Thanks so much for the recommendation!
Kindest wishes, Ashley - Bedfolk Customer Care
Poor Workmanship / Customer Service
Linen duvet cover came apart at the seams after two 20 degree washes and line dried. Bought from John Lewis who were wonderful in giving me a refund. Bedfolk Customer Services not interested in helping/replacing damaged cover. At least I had the support of John Lewis. A pity because I was about to buy another bundle. Have gone elsewhere
1 mai 2024
Avis spontané
Réponse : Bedfolk
Hi Tobi,
We are so sorry to hear that you had a negative experience when speaking with Bedfolk Customer Services. This would never be our intention at all and offering the very best customer experience is of the utmost importance to us.
From what I can see from your review, your order was placed with John Lewis and as such, any replacement request or refund would need to be made with them. Bedfolk takes all feedback very seriously and we really appreciate your getting in touch to advise.
We will always do our best to offer advice and look into any queries or complaints relating to quality. However, we cannot offer to replace or refund an order unless it is one placed directly on our website.
I am very sorry once again if you felt we did not respond satisfactorily, but we are always here if you need any info or advice and we're delighted that John Lewis were able to resolve this for you.
We're so sorry that the Bedfolk Linen Duvet Cover you purchased did not perform as you or we would expect - this is most rare and unfortunate as we pride ourselves on the exceptional high quality of our linen.
If you wish to discuss this any further, please do not hesitate to get in touch with us at customercare@bedfolk.com.
Kindest wishes, Ashley - Bedfolk Customer Care
Not the quality/longevity I expected
Bought a king size set of linen bedding in April 2021. I sleep alone in a king size bed, alternating sides weekly. The set has been washed approx 36 times @30°. The fitted sheet and pillowcases have developed holes. At £300 a set I am beyond disappointed. Contacted Bedfolk and they explained 3years is about the expected lifespan ! I also bought a set from La Redoute at half the cost at the same time. Both sets have been washed/used identically. However no such problems with their product.
15 avril 2024
Avis spontané
Réponse : Bedfolk
Hi Tony
Thank you for your review!
I appreciate that you have been in touch with us previously but if you feel we missed anything out or need us to look into this for you again, please do not hesitate to reach out to us at customercare@bedfolk.com.
Whilst we are very confident of the durability of our products, we can never give an exact lifespan as this will vary depending on a number of factors such as the level of wear and the care process. However, we will always offer feedback that is appropriate based on our findings and we will always offer to thoroughly investigate if any quality concern is raised.
If you feel this needs to be re-examined, then please do reach out to us again. We are here to help as best we can.
Thank you once again for your feedback.
Kindest wishes, Ashley - Bedfolk Customer Care
Such a disappointment
I already own two sets of the crisp cotton range and I love them. I bought the "classic cotton" expecting the same quality but unfortunately, l was disappointed. I kept them because I needed them, but you can save your money. The cotton is rough and unpleasant to the touch, I own percale IKEA sets that are better quality than this.
26 janvier 2024
Avis spontané
Réponse : Bedfolk
Hi Barbara
We're so sorry to hear that you have not been happy with your Classic Cotton bedding. This is not common feedback and we are immensely proud of this style, but of course we are here to help.
If you would like to discuss this further, please do not hesitate to reach out to us at customercare@bedfolk.com with your order details and we'll do our very best to look into any quality concerns you have.
Kindest wishes, Ashley - Bedfolk Customer Care
Lower quality and yellow not white
I've bought from Bedfolk before. Quality of linen bedding seems to have gone downhill sadly. I ordered a set in Snow. Not only was the quality lower than a previous order in a different colour, the "snow" has a strong yellow tinge (I'll refrain from the obvious yellow snow jokes 😃). The fitted sheet in particular was very yellow. Bedfolk, snow isn't cream coloured or yellow, it is white. Maybe rename this colour to prevent misunderstandings? These items are going straight back for a refund. I thought i could save some cash but will be buying from Libeco, whose linen is exceptional and lasts for decades.
6 janvier 2024
Avis spontané
Réponse : Bedfolk
Hi Cat,
Thank you so much for your review and so very sorry for the delay in my reply to you.
It is naturally a concern that you were not happy with the quality of your linen and observed a yellow tinge to some of your linen in Snow. I appreciate that you have already returned this to us for a refund but we are sincerely very sorry for any inconvenience this caused.
We are super proud of the quality of our products and our linen in Snow is one of our very best selling style and colour combinations. We don't feel there has been any decline in quality but we appreciate completely that this was not your experience.
We do hope that this experience would not deter you from giving us another chance at some point in the future, and if you do need any info or advice, or wish to offer any additional feedback to us, please do not hesitate to get in touch at customercare@bedfolk.com and we'll do our very best to help.
Kindest wishes, Ashley - Bedfolk Customer Care
Highest quality in every way!
I ordered a 13.5 tog duvet online which I didn't expect before Xmas, (ordered on the 20th December) but it came on December 22nd. It was beautifully packed which included a calico drawstring bag and high quality box. There was a feeling about this packaging and the high quality of the duvet which made me feel this company really cares.
I have been using the duvet (made of recycled duck down) for 5 nights now. Its beautiful and unbelievably comfortable. It has changed my sleep into a heaven of warmth and peace. I hope to buy something else from Bedfolk as they gave me a discount code for further purchases. I would highly recommend this company.
22 décembre 2023
Avis spontané
I was quite excited to order two sets…
I was quite excited to order two sets only to have to return them. The quality of the fabric does not correspond to the price tag. On the flip side, I was kept well informed on the travel of the order.
6 décembre 2023
Avis spontané
Réponse : Bedfolk
Hi Galya
Thank you so much for your feedback and our sincerest apologies for the delay in our reply.
I am so sorry that you needed to return the bedding as you did not feel the quality matched the price. We are immensely proud of the exceptional quality of our products but if you have any more specific feedback on the reason you felt they did not meet expectation, please do not hesitate to get in touch with us at customercare@bedfolk.com. We'd really appreciate the feedback.
I am glad the delivery process worked well and we hope that this negative experience won't deter you from giving us a second chance.
Kindest wishes, Ashley - Bedfolk Customer Care
beautiful, but not long lasting
I love their products and have made several purchases, but for the price, I was expecting their products to last for quite some time. The linen pillow cases in particular are looking really worn and have torn in some places.
Disappointing as I don't really want to spend £300+ to refresh my bed linen every few years...
29 novembre 2023
Avis spontané
Réponse : Bedfolk
Hi there
I am so sorry for the delay in our reply to you and we thank you sincerely for your feedback.
We're so sorry to hear this and we are here to help. If you have continued to experience any quality issues, please do get in touch with us at customercare@bedfolk.com and we'll do our very best to look into it for you and help.
Thank you.
Kindest wishes, Ashley - Bedfolk Customer Care
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