Beliani.com Avis 31

Not happy with this company, Beliani. I ordered an office chair on the 1st of December and it’s still not delivered. I sent them an email asking where my order is and they said it would be delivered this past Wednesday or Thursday. I’m still waiting and have not received any update for the delivery being delayed.

I thought this would have been a good purchase and was under the impression that they would ship the chair from their office in Portugal but the reality is that they sent it from China. If I knew it would have taken so much time, I would have bought a chair from a local store like Worten or IKEA or even Amazon would have been delivered within a few days.

The company obviously doesn’t care about their customers because they haven’t replied to any of their reviews since Dec 1, 2021. I’m NOT a happy customer and will update my review after I receive the chair.

Beliani definitely deserves praise. Customer service is of a very high standard – the staff are helpful, respond quickly to queries and always try to find the best solution. My order arrived extremely quickly, and the packaging showed great attention to detail. The products themselves are of excellent quality: solid, attractive and fully consistent with the description. Shopping at Beliani is a pure pleasure – I will definitely be back for more furniture!

They pretended to be Romanian with translated site, .ro domain, Romanian phone number but they don't speak the language on costumer support, you don't get the invoice, if you have a bigger project you need to do inventories to keep track of Beliani's products and invoices. Is more work than it's worth.

They sell very low quality home rugs. I bought a light colour rug, at not cheap price. The rug cleaning indication specified to clean with a wet colourfast cloth, or professional cleaning. I started with a wet cloth, the rug got black in a corner. So I got it to a professional cleaning place, where it got black entirely. It seems that water in general was affecting the colour.
Beliani initially acknowledged the issue and accepted to refund, but later they changed their mind saying that that I should have notify them that I intend to clean the rug...

The furniture is of very high quality and the delivery was very fast. I am extremely satisfied with my purchase and would definitely recommend this company. There is also a very wide selection available on their website.

Hochwertige Gartenmöbel. Ich empfehle es sehr.

Very good products, bed and sofa I ordered are beautiful, delivery time within dates stated on website, will definitely recommend Beliani to family and friends

I had a very bad experience with the delivery and with the customer support. They literally picked the worst courier possible and offered 0 support online for the problems that occured. I was very dissapointed by the whole experience.

Really bad communication and they try to deny me to return by not sending my labels.
I team and condition the write that they don’t expect sending without their own labels !!!
Don’t shop here !!!

Beautiful designs, best prices, fast delivery!

I bought a HARLOW table, very good quality, beautiful workmanship. I am very satisfied with the purchase.

A great selection of accessories for the home and garden. I found a great garden set and sofa. Everything came as described on the website, fast delivery and the products are great and on trend.

The site is easy to read, shopping is fast, and the furniture is nice :) Super shopping.

Good quality and service. A lot to choose from, great garden sets offer. I recommend.

I like their furniture

Sehr happy, gute Qualität und sehr rasche Lieferung :-).

Horrible scam company - stay AWAY!
Placed an order with them for goods which where supposed to be on stock. The charged my credit card right away.
When the goods where not yet shipped after 12 days I cancelled the order by email, as instructed on their website. I received an autoreply, that they would reply me within 5 days. Due to this we called their customer service in the morning the next day, here the employee confirmed that the order was cancelled, and that we later the same day would receive a confirmation for the cancellation.
5 hours later we receive an email informing that the goods have now been shipped...Seriously!
Again I contacted customer service, and they replied that I had cancelled the order after the goods were shipped, and due to this I have to pay a 70 Euro cancellation fee. It is simply so far out. I both have an email and an autoreply from the day before, proving that I cancelled the order they day before the goods where shipped, just as we spoke with the "customer service" in the morning, who also confirmed the cancellation.
I have tried calling their headquarters, but you just get forwarded to the local department who are the very same people who say they will deduct 70 Euro from the refund.
I have now involved my lawyer and she suggested we called the customer service together, making a recording of the call, as we will take legal actions in case this is not solved.
Legally I have to inform the counterpart that I am recording the conversation, which I did. But as soon as they heard I recorded the conversation, they hung up. We tried two times, with the same result. So it is very clear this is a company who does not care anything about consumer rights. And as they take the money from your account right away, when you place the order, they are holding all the cards, and they know this and act accordingly.
I will however take the necessary legal steps, to stop this company from ignoring basic consumer rights and EU legislation.
NO NOT place an order with this company!