Benridgewoolworks Avis 

Lucinda was very helpful answering my questions and giving me a quote for two fleeces. I placed an order for two raw fleeces on 23 June 2026. I paid the invoice in full 24 June 2026. On 18 July I sent an e-mail asking for my order status because I hadn't received my package, nor even a tracking number. I didn't receive a reply. On 5 August 2026 I asked how to cancel my order. I didn't receive a reply. On 17 August 2026 I contacted Paypal to open a dispute and request a refund. I don't understand why the seller was so helpful when I placed my order, then ghosted me as soon as I paid. This company feels like a scam.

Like many others on this forum I have had an awful experience with Benridge woolworks. I sent 4 alpaca fleeces to be processed in feb 2026 and have received nothing, despite multiple emails and phone calls all of which Lucinda is now ignoring. I paid the whole amount for the processing and chatted with Lucinda for an hour when i first sent her the fleeces, hearing all about the bespoke service she could offer, all within a “few weeks”. I am now in the process of taking Lucinda to court through the simple procedures process ,in order to get my yarn or payment back . Don’t be taken in by the stories about saving the british wool industry . This company should be avoided at all costs .

I hate to be writing this but I have been left with no choice! We have had a terrible experience with Benridge Woolworks as a supplier. In 2025 we delivered lots of wool and we are still waiting payment despite being reassured that this will be paid. Lucinda is now ignoring messages to both her business and private page as well as deleting my comments from her Facebook posts where I have outed her for not paying and replying. I have informed her I am considering taking her to small claims court but again she has ignored these messages! I’m so angry, as small scale farmers we were relying on money from our wool! Would never ever recommend Benridge Woolworks to anyone!

Absolutely horrendous.
I’ve waited 6 weeks for an order.
It arrives with only half the items.
I’ve spent a large amount of money for mohair etc and nothing to be seen.
What did arrive was absolutely filthy.
It’s going to take me forever to clean.
Lucinda is ignoring my messages, I’m going to have to make a small claims case.
Terrible, and spends more time on socials than actually fulfilling her orders.

Paid 10 pounds extra as not enough paid for postage. Delivery took 6 weeks. Not pleased

Sadly I’ve been scammed by this company. After paying 2019 for wool to be processed a spun in April 2025 I still have not received my wool at the end of May 2026. That is over a year! I have contacted the owner Lucinda Bird on many occasions and was told my wool was coming back from the spinners on many occasions and would be with me within a fortnight- I am still waiting!I have also asked for a refund but so far I have had nothing! I am now taking legal advice. Please avoid this company - She spends more time on Facebook than dealing with customer orders sadly.

Really disappointing experience with Benridge.
Two fleeces purchased, both full of scurf.
Long delivery times, fleeces packed in together with no label.
I have contacted them but have had no response, I wouldn’t recommend this seller for crafting fleece.

Update 10/06/26: Lucinda contacted me on 28/05 (after I had posted this trust pilot review) to tell me that scurf is normal in darker fleece breeds. Offered replacement or refund, I asked for a refund. No response to date.

This is a young company, and they have faced a few challenges along the way, but the quality of the product I have received on several occasions now has been exceptional. In my view, I cannot buy a better product for saddle fitting, so I will continue to buy Benridge Wool. It is the best, and there are improvements in service levels this time around compared to previous orders.

We are sheep farmers and began supplying Benridge woolworks with fleeces about three years ago. Initially , all went well. Lucinda collected our fleeces, processed and paid promptly. However, since then we've delivered the fleeces,payment has been slow and now we are waiting for monies from our 2025 clip. Although we have been promised we will be paid soon our calls and messages are ignored. I wouldn't recommend any dealings with this set up and we are currenty considering further action.

i wish i had read the reviews! ordered and paid for my wool , after 2 weeks it didnt arrive contacted the owner who said it was being posted the next day, i was sent a dispatch note and told it would arrive in 2 days , there was no tracking number on the dispatch note , after another week it still hadnt arrived so i contacted the owner again who said shed look into it and get back to me ... she didnt !! she then stopped replying to me .... i reported to Paypal and recieved a full refund immediately ... id advise anyone else to do this who have been treated as i was ...... do not buy from here!!

I placed a small order with Benridge as a test run before committing to a larger purchase of several fleeces. Unfortunately, the whole experience was extremely disappointing.

I waited months for my order to arrive. I had to chase repeatedly, and communication was slow and unhelpful throughout. When the parcel was finally sent, Royal Mail emailed me saying additional postage was required — something Benridge then paid, but only after yet another delay.

I did eventually receive the fleece, but the overall experience was far too stressful and disappointing. Based on this, I won’t be ordering from Benridge again.

This is the 2nd order I had placed (Lincoln longwool on sale) The order was processed, I received an email to say it had been shipped. It was a while before it arrived but the quality was good, and the quantity for the price is very good, also very little VM. The reason for the 4 stars and not 5 stars is the time it took to arrive and the shipping email didn't include the tracking number so I couldn't check on its progress. Overall a good purchase.

While Lucinda was very responsive to emails, the actual service was a let down. I asked about a breed study box, specifically referencing certain ancient breeds and was assured they were all in the UK selection. I ordered and it took ages for a shipping notice email, and then nothing arrived. After I queried, I caught her in a lie as she indeed hadn’t shipped it. It did however arrive the next day as she shipped it 24hr.

Unfortunately the “box” (shipped in a bag to save postage) contains completely raw fleece samples, some with a substantial amount of VM. Meaning I now have extra work to do. To be fair, there was zero description so I shouldn’t have just assumed. But still, a description would have been nice! Oh and some of the ancient breeds I requested (e.g. Soay) aren’t in the selection.

I shan’t be ordering again, which is a shame as I want to support the UK wool industry.

Hello 👋
I have read all the reviews below and I feel I needed to write
Everyone below please get in touch with Lucinda and re sort your orders if not already
I had the same issues as all below believe me I was annoyed however Lucinda I feel was working around the clock and got pulled under by Royal Mail making her sending parcels extremely difficult and frustrating !
She has come up with a method that works and I received my packages today and believe me the quality of her wool is fantastic! Please work things out with her and she will deliver
I am definitely going to re order her system works
Her business isn’t anything bad she just was trying to get out orders and being pulled down by the mailing system
It must of been difficult for her especially when she’s also looking after flocks and running a farm
Email her and work though your orders
I am glad I did 🙂

I ordered and paid for fleece from Lucinda bird at benridge. Got nothing. Complained and got a tall story. Asked again and was promised delivery. Nothing!
I was lucky enough to be refunded by PayPal.
Please don’t deal with this dishonest person or their company.

Partner ordered some wool in January. It never arrived. Lots of messages to them asking where it is. Responses blaming the weather and how busy they are. It's now April. Asked for her money back. She's now advised Benridge they'll be taken to small claims court in order to recover her money. She still hasn't heard anything but will be proceeding with a small claims court action (I'd advise every single customer who hasn't had their order or their money back to do the same). I can't work out if this business is willfully ripping people off or they are just totally incompetent? Either way, there are far far better wool suppliers out there. Avoid this company like the plague.

I ordered wool 6 weeks ago and still haven't received it. It seems the excuses offered by Lucinda are the same as those given to lots of people, stating problems with packing, etc., then no replies. This is a scam company and its sad so much money is being extorted from people with good heart who love wool.

29 Jan- order placed and confirmed

6 Feb- I received an email to say the order had shipped with no tracking number

14 Feb- Lucinda told me that it was an error and that 'in my to label up list right now. If it's not today and receive tomorrow you will receive on Tuesday'

18 Feb- I contacted to request a refund.

1 March- I contacted because I hadn't received the order or a refund.

3 March- Lucinda responded to say 'we had a backlog of orders due to such bad weather but we have pushed through the backlog and brought down lead times'

16 March (today)- I have not received the order or a refund.

I paid for this order on 29 January

Do not use this company. I ordered in December and got an email saying it had been shipped. It hadn't. I followed up to get tracking, and got multiple emails from them saying it was shipped, just about to be shipped, had to be redone etc. after much email chasing i finally got my order in early Feb. Not fully trusting the company now, i weighed the order - they had only sent me 1.5 kg of the 2 kg. So dishonest. I've spent the 5 weeks trying to get the rest of the order or a refund, and been met with emails saying it's shipped (it hasn't), about to be shipped, no tracking provided, and now they are ignoring my emails. Avoid this company.

I have been chasing an order since December. Lucinda keeps saying it will be shipped next and saying there will be a tracking number provided but after months of back and forth nothing has materialised. I have started the chargeback process with my bank.