Bensons For Beds - Altrincham Avis 

358
•
TrustScore 4.5 sur 5

4,6

Unit 2 Bridgewater Retail Park, Manchester Road, WA14 5PZ Altrincham, Cheshire, GB

•

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Lisez les avis des autres

Noté 5 sur 5 étoiles

The initial purchase was brilliant - offered ideas and suggestions and given the time to make a decision. The time from purchase to delivery was good. The gents who delivered were excellent both... Voir plus

Noté 5 sur 5 étoiles

Jonathen was amazing. Very helpful, friendly, and knowledgeable without the" hard " sell attitude. I liked being left alone to try different mattresses which meant I could take my time to choose t... Voir plus

Noté 5 sur 5 étoiles

Despite arriving 30 mins before closing time we had the personal attention of one of the salesmen who asked questions to work out what type of mattress might be most suitable for us. He then took us... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The sales advisor (John), was extremely helpful and professional, made my experience easy and fuss free. Not over selling anything or overbearing, straight to the point and 100% about myself and my wi... Voir plus

L'entreprise a répondu


À propos de l'entreprise

  1. Magasin de meubles de chambre à coucher
  2. aussi dans
  3. Magasin de literie
  4. Magasin de lits
  5. Magasin de matelas

À propos de Bensons For Beds - Altrincham

Écrit par l'entreprise

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Coordonnées de contact

  • Unit 2 Bridgewater Retail Park, Manchester Road, WA14 5PZ, Altrincham, Cheshire, Royaume-Uni

  • 1619282704

4,6

Excellent

TrustScore 4.5 sur 5

358 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

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4,6

Tous les avis

(358)

26 637 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Janet

Asked if we wanted to try the sleep system before trying individual mattresses opted for medium tried several before we decided. No hard sell Thanks Janet

3 janvier 2025
Logo de Bensons For Beds - Altrincham

Réponse de Bensons For Beds - Altrincham

We're happy to hear that you found the perfect mattress after trying our sleep system. We appreciate you mentioning the no-pressure environment we aim to provide for our customers. Take care,
Megan at Customer Care

Noté 5 sur 5 étoiles

The store were efficient

Staff listened to what I wanted and matched my needs perfectly without trying to oversell

1 janvier 2025
Logo de Bensons For Beds - Altrincham

Réponse de Bensons For Beds - Altrincham

We're happy to hear that our staff listened to your needs and provided the perfect match without overselling. Thank you for your positive feedback, Megan at Customer Care

Noté 5 sur 5 étoiles

Excellent shop lots of info and always…

Excellent shop lots of info and always happy to help, never pushy.
Delivery was super came on the date with phone calls about delivery beforehand. Very pleasant delivery people. This is our third mattress and bed we have had from Benson, we've never had a problem and feel if there was one it would be dealt with quickly.

23 décembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Very friendly

Very friendly. Lots of help. Always happy to be yours customer. Thanks to Jack for the help. Will be back soon for the mattress 😁

17 décembre 2024
Noté 2 sur 5 étoiles

Poor Customer Serrvice

Despite them admitting their error in not collecting the old mattress they refused to do so without charging.

26 septembre 2024
Avis spontané
Logo de Bensons For Beds - Altrincham

Réponse de Bensons For Beds - Altrincham

Thank you for sharing your feedback John. We’re very sorry to hear about the issue with the mattress collection and the frustration caused by the additional charge. This is not the experience we want for our customers, and we appreciate you bringing it to our attention. Your comments were escalated to the relevant team to which we reviewed and improved our processes.
Thank you,
Megan at Customer Care

Noté 5 sur 5 étoiles

Altrincham store

Jonathan was very helpful and obliging. Gave me all the options in my price range on choosing a ottoman bed.

6 décembre 2024
Noté 5 sur 5 étoiles

Excellent service from Janet sales…

Excellent service from Janet sales assistant very knowledgeable. We came in to the shop to look at king size mattresses and spoke with Janet. We left and shopped at other places but came back later n the afternoon to place an order with her. Highly recommended 10/10

30 novembre 2024
Avis spontané
Noté 5 sur 5 étoiles

Jonathan was brilliant

Jonathan was brilliant. We told him what we needed for our box room and type of bed we could have for our grandaughter as we were limited due to the space we had.
He showed us what was available and even said why have drawers if we couldn't open them. First class service will come back when we want another bed. Thank you.

28 novembre 2024
Noté 5 sur 5 étoiles

Jonathan at the Altrincham store

Jonathan at the Altrincham store in Manchester was extremely helpful. He was so knowledgeable about the mattresses in store and was able to give his own personal experience of products to help us with our decision. He didn't crowd us whilst we were browsing, he introduced himself, pointed us in the right direction of what we were looking for and then gave us the space to test the mattresses and discuss our options. He was always on hand when we had any questions but wasn't pushy or overbearing. He was also really lovely with our two young daughters and made us feel really welcome. We would definitely return to this store based on Jonathan's service.

13 novembre 2024
Noté 5 sur 5 étoiles

I took advantage of the 40 day mattress swap agreement

I took advantage of the agreement to change my mattress within 40 days. I chose a ortho mattress from the shop but after sleeping on it for a while It gave me backache. I had to call customer services as I completed my order on the Internet. They were super helpful as before and delivered me a new mattress which i chose in store the following week which is super comfy. The new mattress cost a little more and with 10%charge for swapping and cost of delivery came to about £100...well worth it as from anywhere I would have been stuck with a hard mattress with a duvet on the top.They have been brilliant on both occasions and all the staff have been helpful and pleasant. I would recommend Bensons to anyone willing to pay a little more for the best customer service.

29 juillet 2024
Noté 5 sur 5 étoiles

5 Star Service with a smile!!

Andrij and Niala, were super helpful/knowledgeable on all the products and managed to find a super deal with a great ottoman divan and memory-foam mattress delivered within 5 days. Amazing thank you so much!

22 octobre 2024

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