Bensons For Beds - AndoverAvis 

My original choice of mattress was not available. Chloe showed me a similar alternative and properties explained.

Happy with what I was shown & price was right so purchased .

Thank you Chloe for the excellent Customer Service.

Excellent customer. Friendly, informative and professional.

Everything from ordering to delivery was 100%

Delivered on time and the Chang over of mattresses done quickly and efficiently

Friendly helpful staff who let us have a good look round before approaching and asking us if we needed help etc. Nice clean store and
Very good customer service.

We went to the Andover store and met the store manager Ali. She was so helpful and took the time to answer our questions and helped us buy our bed for our new home. Very happy with the experience, thank you Ali

The bed and mattress were reduced as ex display. The sales girl seemed lovely and helpful, but was not completely upfront about the costs....the bed could be delivered ( no mention of a charge of £49 for this) but we were told the mattress, as ex display had to be collected and cant be bent? it apparently couldnt go on the lorry we found out later that we had paid for? So it then cost us to get a van to collect for us..Also, the Bensons cleaning kit (which it now seems is for a single mattress)was added as "a little extra"...it turns out that it was an extra £30 charge, so all in all we feel a little disappointed that the sale was not completely honest and clear, costing in total £110 8n extras!! Hopefully the bed will be worth it all.

We spoke to a lovely young lady named chloe she helped choose the right bed for us she was very polite and very helpful made it a lovely customer experience.

Chloe was very helpful at the Andover branch of Bensons. Good advice given. Delivery was prompt and efficient and we were kept informed of the schedule.
We assembled the bed ourselves and the instructions were easy to follow.

From purchase to updates to delivery very professional service.

I was very happy with the service from Bensons for Beds. Chloe and Tara were both friendly, helpful, and made the whole process easy from start to finish. Everything was explained clearly, and I felt well looked after throughout. Very pleased with my experience.

We are repeat customers due to the high level of customer care we have received in the past and this time was equally positive.
Tara was really knowledgeable and took the time to go through all options before we decided on our ideal mattress and bed frame.
Next steps were fully explained and time frames agreed.
This is our first choice store whenever we need frames or mattresses.

Excellent service from store to the day of delivery

Excellent service from start to finish. Chloe in store was very helpful, professional and knowledgeable about all the mattresses we tried. We opted for a British Made mattress, the quality of the product is incredible, delivery staff were excellent. Haven't slept so well for a long time.

The team at bensons were very hard working and conciencious. The install team were very hard working.

Chloe was very helpful and understanding.
Had my child with me who has adhd and autism so she was very patient. She explained everything very well, was very happy with the purchuses.

Provided with a variety, explanation was very clear and the lady was very patient and friendly.

From the moment I walked into the store until my new bed was delivered, the sales assistant (Tara), the customer service team at head office & the delivery men went above & beyond. This is definitely the smoothest purchase from start to finish that I’ve ever made. I would highly recommend Bensons for Beds & I will definitely use them again in the future.

Excellent mattress and service, delivered on time.