The staff member (Jon) who helped us did a fantastic job, gave us great advice and didn't put any pressure on us. The only reason this isn't 5 stars is due to the delivery. The delivery team de... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 1 Gallagher Retail Park, TN23 7DH Ashford, Kent, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Tom the salesman was excellent. He was helpful without being intrusive while we were looking around at the beds. Yesterday we had delivery, and the guys who put everything together were equally amaz... Voir plus
I love my new bed, it is so comfortable. I wake up without a bad back, brilliant. The delivery drivers put the bed together and took away all the packaging, couldn't have been more helpful! Five sta... Voir plus
L'entreprise a répondu
Lots of non-instrusive help in store. Explanations very clear Delivery on time and all went to plan Only slight criticism was that the new mattress plastic protective cover was wet and muddy on... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Ashford
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 1 Gallagher Retail Park, TN23 7DH, Ashford, Kent, Royaume-Uni
- 1233646246
4,9
Excellent
491 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent delivery straight to the room…
Excellent delivery straight to the room of my choice. Delivery team friendly, courteous and professional. Thanks for a good service.
11 septembre 2026
Avis spontané
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
I love my new bed
I love my new bed, it is so comfortable.
I wake up without a bad back, brilliant.
The delivery drivers put the bed together and took away all the packaging, couldn't have been more helpful! Five stars without a shadow of dought!
31 août 2026
Réponse de Bensons For Beds - Ashford
We're so pleased to hear you're loving your new, comfortable bed and waking up without a bad back! It's wonderful that our delivery team was so helpful with assembly and packaging removal.
Team Bensons
Tom the salesman was excellent
Tom the salesman was excellent. He was helpful without being intrusive while we were looking around at the beds.
Yesterday we had delivery, and the guys who put everything together were equally amazing!
20 août 2026
Our salesman was so helpful from the…
Our salesman was so helpful from the moment we arrived, not pushy at all, left us to make decisions but was there with any assistance when needed. Huge selection and brilliant price range. We left very happy and purchased 2 beds!
2 septembre 2026
From the first time I walked into the…
From the first time I walked into the shop, I was made to feel a valued as a customer. Customer service was really great no matter what I asked, it was answered and explained to me a great service.
31 août 2026
Réponse de Bensons For Beds - Ashford
Hi Vivien,
Thank you for your wonderful feedback! 😊 We're delighted to hear that you felt valued from the moment you walked into the store. Providing excellent customer service is our top priority, so it's fantastic to know that all of your questions were answered clearly and that our team took the time to explain everything thoroughly.
We really appreciate your kind words and are pleased that we could make your experience such a positive one. Thank you for choosing us, and we hope to see you again in the future,
Megan | Customer Care Specialist⭐
Our sales rep was very knowledgeable…
Our sales rep was very knowledgeable and enthusiastic. The only slight problem was having to wait nearly 2 weeks for delivery.
25 août 2026
Avis spontané
Réponse de Bensons For Beds - Ashford
Hi Mrs Flower,
Thank you for your review! 😊 We're delighted to hear your sales representative was knowledgeable and enthusiastic, helping you find the right choice with confidence. We're sorry the delivery wait was a little longer than expected, but we hope your new purchase proves well worth it. Thank you for choosing us,
Megan | Customer Care Specialist
Perfect
Perfect customer care in store. Delivery men were lovely, friendly and polite. All the packaging was taken away. Perfect service and a wonderful new bed!
Very happy indeed.
28 août 2026
Avis spontané
Helpful & knowledgeable staff member…john
Helpful & knowledgeable staff member made to feel important great customer experience
24 août 2026
Réponse de Bensons For Beds - Ashford
We're so pleased to hear that our staff member was helpful and knowledgeable, and that you felt important. Thank you for sharing your great customer experience with us!
Team Bensons
Great experience
It's been so long I've forgotten her name but the lady who helped me find the right bed for me was both lovely, and helped me find exactly what I needed, I've never slept better.
Great experience from beginning to end. Would have loved it to arrive sooner but when they produce to order I guess you have to expect some lead time
23 août 2026
Réponse de Bensons For Beds - Ashford
We're so pleased to hear you had such a wonderful experience finding the perfect bed and are now sleeping better than ever! We understand that made-to-order items require a lead time, and we appreciate your patience.
Team Bensons
Very helpful help me choose the best…
Very helpful help me choose the best bed to sleep and good deals in terms of price
23 août 2026
Réponse de Bensons For Beds - Ashford
Hi Sasikala,
Thank you for your feedback! 😊 We're delighted our team helped you find the perfect bed without losing any sleep over the decision! 🛏️😄
Great advice and great deals are a dream combination, so we're thrilled we could help you find both. Thanks for choosing Bensons, and enjoy those well-earned comfy nights,
Megan | Customer Care Specialist⭐
Réponse de Bensons For Beds - Ashford
Hi Mrs Mason,
Thank you for your review! 😊 We're delighted to hear that our team was very helpful and friendly throughout your experience. Providing warm, supportive customer service is what we strive for, so it's wonderful to know we made a positive impression. Thank you for choosing Bensons for Beds, and we hope you enjoy your new purchase,
Megan | Customer Care Specialist
Great service
Great service, both in the Benson for bed showroom informative emails and when the bed was delivered for two men delivering it polite, took their shoes off before entering the house and took the bed upstairs
In my opinion, a very professional service.
21 août 2026
Réponse de Bensons For Beds - Ashford
Hi Pauline,
Thank you for your wonderful review! 😊 We're delighted to hear that you received great service throughout your journey with us, from your visit to the showroom and our email updates right through to delivery.
It's fantastic to know that our delivery team were polite, professional, and respectful of your home by removing their shoes and taking the bed upstairs for you. We'll be sure to pass on your kind words to the team. Thank you for choosing Bensons for Beds, and we hope you enjoy many comfortable nights in your new bed,
Megan | Customer Care Specialist🛏️
Réponse de Bensons For Beds - Ashford
Hello Colin,
Thank you for your review! 😊 We're delighted to hear that our staff were good and helpful throughout your experience. Providing friendly and knowledgeable service is what we strive for, so it's wonderful to know we made a positive impression.
Wishing you many nights of perfect sleep ahead,
Megan | Customer Care Specialist
Excellent all round
Excellent all round. Super sized store. Super staff super products brilliant prices.
24 août 2026
Réponse de Bensons For Beds - Ashford
We're so pleased to hear you had such a positive experience with us. It's wonderful to know you found our store spacious, our team excellent, and our products and prices brilliant.
Team Bensons
Good product and very good service
Good product and very good service
In the store and on delivery
21 août 2026
Réponse de Bensons For Beds - Ashford
We're so pleased to hear you had such a positive experience with both our in-store service and our delivery team. Thank you for your wonderful feedback!
Team Bensons
The whole process was excellent
The whole process was excellent. Really good advice in store, kept well informed right up to the delivery and the delivery men were highly efficient. Could not recommend Bensons more.
17 août 2026
Réponse de Bensons For Beds - Ashford
Thank you for your wonderful feedback! We're delighted to hear that the entire process was excellent. It's fantastic that you received good advice in-store, were kept well informed, and that our delivery team was highly efficient.
Team Bensons
Fantastic service
Fantastic service, lots of options easy to navigate happy to go above and beyond. Highly recommend will be back for a new mattress soon
14 août 2026
Réponse de Bensons For Beds - Ashford
We're so pleased to hear you received fantastic service and found lots of options that were easy to navigate. It's wonderful that you would highly recommend us and plan to return for a new mattress soon!
Team Bensons
Mattress
Wendy was very helpful and knowledgable all went well with delivery and date expected .
7 août 2026
Réponse de Bensons For Beds - Ashford
Hello Barbara,
Thank you for your lovely feedback! 😊 It sounds like Wendy made finding the right bed a breeze with her knowledge and helpful advice. 🛏️
We're delighted to hear that everything went smoothly from purchase through to delivery, with your order arriving as expected and no surprises along the way. That's exactly the kind of stress-free experience we aim for!
We'll be sure to pass your kind words on to Wendy.
Here’s to comfier nights and happier mornings,
Megan | Customer Care Specialist
Great team
Great team. at ashford kent Wendy absolutely brilliant and a great fitting team can't praise them highly enough thankyou
14 août 2026
Avis spontané
Réponse de Bensons For Beds - Ashford
We're so pleased to hear about your wonderful experience with our team in Ashford, Kent. It's fantastic to know that you found our team brilliant and that they provided great fitting. Thank you for your kind words!
Team Bensons
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.