Able to browse freely, good service at Ashton u Lyne store (Phil) delivery good, paid for it to be made up as purchased Ottoman, guys were great
L'entreprise a répondu
Établissement
Changer d'établissementUnit 5 Snipe Retail Park, Manchester Road, OL7 0DN Ashton Under Lyne, Lancashire, GB
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Lisez les avis des autres
We visited the Ashton-under-Lyne store, and Jake greeted us, answered all our questions, and recommended a mattress that we ended up buying. The whole process from start to finish was a very pleasa... Voir plus
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I was helped by Jake, who answered any questions i had and explained the difference between beds and mattresses that i was interested in. He did not hover around which i personal dislike, but made me... Voir plus
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The 2 fellas delivering our bed and mattress- Inigo and Howard - were so helpful. They not only lugged everything into our home but also carried some very heavy and bulky items up a narrow staircase i... Voir plus
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À propos de l'entreprise
- Magasin de meubles de chambre à coucher
- aussi dans
- Magasin de literie
- Magasin de lits
- Magasin de matelas
À propos de Bensons For Beds - Ashton Under Lyne
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 5 Snipe Retail Park, Manchester Road, OL7 0DN, Ashton Under Lyne, Lancashire, Royaume-Uni
4,8
Excellent
178 avis
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Looking for a mattress
The person who we spoke to was very helpful and professional in choosing the mattress that we needed for my daughter.
24 mai 2025
Réponse de Bensons For Beds - Ashton Under Lyne
We're happy to hear that the assistance provided was helpful and professional as you selected the right mattress for your daughter. Thank you for your feedback Susan, Megan at Customer care
Very relaxed atmosphere with no HARD…Sell
Very relaxed atmosphere with no HARD SELL. Staff excellent, knowledgeable giving good advice. Tried several mattresses to meet our requirements. Highly recommended.
22 mai 2025
Réponse de Bensons For Beds - Ashton Under Lyne
We appreciate your feedback! We are so glad you enjoyed the relaxed atmosphere and found our staff excellent and knowledgeable. We're happy we met your needs! Take care, Megan at Customer care
Great experience from start to finish
Niall was very welcoming in the first instance, he clearly knows a lot about the products as he informed us in detail about whatever we asked. He was very friendly and had a positive manner about him which was refreshing. We were able to get everything we wanted, and delivery was available quickly, those we chose a month later to get things ready. Would definitely recommend and I'm sure we will love the bed and mattress when it arrives.
20 mai 2025
Réponse de Bensons For Beds - Ashton Under Lyne
We appreciate you taking the time to share your experience. We're happy to hear that you felt welcomed and well-informed. It's great to know that you were able to find everything you wanted and that the delivery options suited your needs. We hope you love your new bed and mattress, Megan at Customer Care
Very helpful staff member -Lianne
Very helpful staff member -Lianne. Explained what we were looking for, recommendations were excellent. No pushy selling just help and advice.
18 mai 2025
Avis spontané
Réponse de Bensons For Beds - Ashton Under Lyne
Thank you for taking the time to share your positive experience! We will be sure to pass along your kind words to Lianne and the rest of our team. We are so glad we could provide helpful and genuine recommendations to assist with your needs. Thank you for choosing our business!
Niall's great customer service!
Niall welcome us within minutes of is arriving in store and asked if he could help. We explained what we were looking for and he took the time to explain the different mattresses and advised us to take our time/using the pillows provided. He took the time to inform us of the features and benefits and once I'd decided on the mattress I wanted to purchase, we sat down and he explained the order process/additional items/purchase options. We never felt rushed and built a rapport during our time there. My daughter also ended up purchasing a new bed and the same mattress that I'd ordered which was a double bonus. Niall is a credit to your organisation and I wouldn't hesitate to recommend him or your store.
17 mai 2025
Avis spontané
Réponse de Bensons For Beds - Ashton Under Lyne
Thank you for the amazing review! We are so glad that Niall was able to provide you with excellent customer service and help you find the perfect mattress and bed for your needs. We take pride in ensuring our customers have a comfortable and stress-free shopping experience. We appreciate your support and look forward to serving you again in the future!
Excellent
The delivery men were excellent. Very polite and helpful. Mick and kelvin even offered to come back if I wass struggling.
Hubbys back had gone. I managed but it was a lovely gesture
15 mai 2025
Avis spontané
Réponse de Bensons For Beds - Ashton Under Lyne
Thank you so much for your kind words about our delivery team! Mick and Kelvin are truly dedicated to providing exceptional service, and we're glad they could make your experience even better. We hope your husband feels better soon and please don't hesitate to reach out if you need any additional help. 🚚🙌 #customerappreciation #excellentservice
Store staff were lovely and helpful.
29 avril 2025
Réponse de Bensons For Beds - Ashton Under Lyne
Thank you for the kind words! Our staff takes pride in providing exceptional customer service and we are thrilled to hear about your positive experience. We look forward to seeing you again soon! 😊 #customerlove #excellentservice
Delivery folk were very efficient &…
Delivery folk were very efficient & careful & did a great job
7 mai 2025
Avis spontané
Réponse de Bensons For Beds - Ashton Under Lyne
Thank you for taking the time to leave such a positive review! Our delivery team takes great pride in their work and we are happy to hear that they provided exceptional service. We appreciate your business and hope to serve you again in the future. #HappyCustomers #EfficientService #GreatTeam
What I liked about Bensons was the great service
What I liked about Bensons was that we were left alone to browse at our leisure while staff were on hand to assist us when required. We were served by a man named Phil who was very friendly and helpful.
25 avril 2025
Réponse de Bensons For Beds - Ashton Under Lyne
Thank you for choosing Bensons! Our top priority is to provide a relaxed and enjoyable shopping experience for our customers. We're glad Phil's service met your expectations and we hope to see you again soon!
Sleep well,
Team Bensons💜
Great place to visit staff were…
Great place to visit staff were brilliant friendly and helpful left you to browse and try the beds out
22 avril 2025
Avis spontané
Réponse de Bensons For Beds - Ashton Under Lyne
Thank you for your kind words! We strive to provide exceptional customer service and a welcoming atmosphere. We're delighted to hear that you had a great experience at our store.
Sleep well, Team Bensons💜
Staff are friendly and approachable…
Staff are friendly and approachable without being pushy, knowledgeable about the products.
18 avril 2025
Réponse de Bensons For Beds - Ashton Under Lyne
Thank you for the wonderful review! We strive to create a warm and welcoming environment for our customers and our staff takes pride in being knowledgeable about our products. We value your feedback and look forward to seeing you again soon! - Team Bensons 💜
Réponse de Bensons For Beds - Ashton Under Lyne
Thank you so much for your kind words! We're thrilled you had a great experience with us and that our team was helpful without any pressure. We look forward to serving you again in the future! - Team Bensons 💜
Very competitive prices and super…
Very competitive prices and super friendly staff. Not pushy, not ignored and very knowledgable.
2 avril 2025
Réponse de Bensons For Beds - Ashton Under Lyne
Thank you so much for your kind review! We pride ourselves on offering the best prices while providing top-notch customer service. We're thrilled to hear that our staff was able to assist you without being pushy. We appreciate your support! #happycustomers
This is the 3rd time I’ve bought from…
This is the 3rd time I’ve bought from Bensons! I have bench marked each time and the service, price and aftercare s 2nd to none. No harsh sales pitches like other companies, helpful, friendly and kind staff treat you with dignity and respect. I would like to personally mention Leanne at the Ashton-under-Lyme branch! She was amazing fully understanding my medical condition and offering very sound advice! Thank you once again, Wendy
9 avril 2025
Réponse de Bensons For Beds - Ashton Under Lyne
Thank you so much for your loyalty, Wendy! We are so glad that you have had excellent experiences with us at Bensons. Our team works hard to provide top-notch service, fair prices, and exceptional customer care. We will pass along your kind words to Leanne at our Ashton-under-Lyme branch. Thank you for choosing Bensons!
Another purchase as we had a good…
Another purchase as we had a good experience last year we went again for a n electric bed excellent service good price point thank you Leanne and team.
30 mars 2025
Réponse de Bensons For Beds - Ashton Under Lyne
We're happy you had another excellent experience with us and appreciate your repeat business. It's great to hear you are pleased with your electric bed and our service. Take care, Megan at Customer Care
Good product but delivery issue
They took my details down wrong in the store meaning the credit check for 0% finance didn't go through. I never heard anything until ringing on the delivery date to check delivery time and be told there was an outstanding balance. I had to go in, pay the remainder in full (even though the 0% finance had been what convinced me to put down the deposit in the first place!) to be delivered the week after and received no discount on the item, all I managed to get was a duvet after complaining.
The mattress itself is good, but the service wasn't.
20 mars 2025
Avis spontané
Réponse de Bensons For Beds - Ashton Under Lyne
We appreciate you bringing this to our attention. We regret to hear about the issues with your order and the finance arrangement. It is disappointing that the incorrect details impacted your experience and that the delivery was delayed. We'll review what happened to prevent similar situations, Megan at Customer Care
The worst thing you can ever pay for
The worst thing you can ever pay for, it will loose the shape after few days …
19 mars 2025
Avis spontané
Réponse de Bensons For Beds - Ashton Under Lyne
We appreciate your feedback and are sorry the product lost its shape. We have since contacted you to discuss the outcome further. Thank you for your time, Megan at Customer Care
Staff were very helpful and polite.
8 mars 2025
Réponse de Bensons For Beds - Ashton Under Lyne
We appreciate you noting our helpful and polite staff! We are glad they provided excellent service. We hope to see you again, Megan at Customer care
Hi just purchased a new bed for my…Great team
Hi just purchased a new bed for my daughter,She struggles with anxierty and other issues,She and i felt so at ease in the ashton under lynn store,No hard sales person,The staff where so helpfull,We went twice just to get the feel for the bed she chose,Just waiting for this to be deliverd this comeing friday now,
9 mars 2025
Réponse de Bensons For Beds - Ashton Under Lyne
We're happy to hear that you and your daughter felt at ease in our store. It's great to know our staff were helpful and provided a no-pressure environment while choosing the perfect bed. We appreciate your patience and hope the delivery this Friday goes smoothly! Thank you, Megan at Customer Care
Overall, a good experience but………
This is the third bed we’ve bought from Bensons and the buying experience has been great each time.
We were kept informed at every stage and delivery was when they said it would be.
The only issue was when they delivered all the boxes, they took them all up to the bedroom apart from the one with the headboard in saying it wouldn’t go up the stairs and I’d have to unpack it and take the contents up myself.
The weird thing was, my wife and I managed to get it upstairs and into the room ourselves so I’m not sure what the problem was. I’ve knocked a star off because of this.
It’s not put us off Bensons and we’d buy from them again. It’s just slightly annoying when you pay for delivery.
11 février 2025
Réponse de Bensons For Beds - Ashton Under Lyne
We appreciate your continued business and are glad the buying experience and delivery went smoothly. We're sorry the headboard delivery caused an issue. We'll review this to ensure a better experience in the future. Thank you for your feedback, Megan at Customer Care
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