Jocelyn helped me choose a single bed for a 5 year old. She made it so much easier for me to decide as she explained the difference between the beds/mattresses I was looking at. There was no pressu... Voir plus
Établissement
Changer d'établissementUnit 4 Heathfield Retail Park, 20 Liberator Drive, KA8 9BF Ayr, Ayrshire, GB
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Lisez les avis des autres
Store staff (Eric) very patient & helpful when I said what I needed from a bed. No problem when I needed to change delivery date. Kept informed re delivery. Delivery bang on time, courteous men had... Voir plus
The sales lady Jocelyn was very helpful & knowledgeable in all aspects of different types of mattresses & height of the beds & was able to advise my wife who has had a stroke on which type of mattress... Voir plus
L'entreprise a répondu
Staff helpful but not pushy, showed us a few items relevant to our request then left us to look around and decide. Hot beverages offered whilst delivery date and paperwork were sorted out. Didnt push... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Ayr
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 4 Heathfield Retail Park, 20 Liberator Drive, KA8 9BF, Ayr, Ayrshire, Royaume-Uni
- 1292618293
4,9
Excellent
553 avis
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Good selection and helpful sales…
Good selection and helpful sales assistant Rhianon plus discounted price. Delivery and uplift was flewless and Bensons maintained communications throughout.
30 avril 2026
Réponse de Bensons For Beds - Ayr
Thank you! 😊 We’re delighted you loved the selection, the discount, and Rhianon’s help—and great to hear delivery and uplift were flawless. Enjoy your new bed! 🛏️✨
The staff were amazing
The staff were amazing. They welcomed us into the shop and showed us what we wanted. They pointed us in the right direction and helped us choose the bed i bboughtwould recommend Ayr store to anybody
1 mai 2026
Réponse de Bensons For Beds - Ayr
We're delighted to hear that our staff at the Ayr store were so helpful and welcoming! It's great they could guide you to the perfect bed. Thanks for recommending us!
Team Bensons
Great store service and delivery
Service recommendation received by the store manager in Ayr branch was excellent
Delivery with care and timing was great
30 avril 2026
Réponse de Bensons For Beds - Ayr
Brilliant to hear! We’ll pass your kind words on to the Ayr team 🚚⭐
Sleeping well
Joanne in the shop professionally answered my questions without any pressure to purchase. The delivery arrived as scheduled and on time. Both men were respectful of me and my property leaving it all tidy, they explained the mechanics of the bed and offered advise. Very pleased.
30 avril 2026
Réponse de Bensons For Beds - Ayr
Thank you for the lovely review! 😊 We’re really pleased Joanne was able to answer all your questions professionally and without any pressure. It’s great to hear delivery arrived right on time and that the team were respectful, tidy, and took the time to explain everything clearly. We’re delighted you’re very pleased — enjoy your new bed! 🛏️✨
Réponse de Bensons For Beds - Ayr
Thank you! 😊 We’re so glad everything hit the mark — that really means a lot to us. Enjoy, and thanks again for choosing us! 🌟
Good service …
Delivery on time and the guys carried the bed to where we needed it, no problem and polite. Bed well packed. Delivered from a different location from where bought.
20 avril 2026
Réponse de Bensons For Beds - Ayr
Thanks for the feedback! Delighted the delivery team made it easy for you ⭐
Wishing you many nights of perfect sleep ahead!
Megan | Customer Care Specialist
Réponse de Bensons For Beds - Ayr
We're so happy to hear that you had a fabulous experience with your purchase and delivery! Thank you for your positive feedback.
Thank you for your positive review – Lauryn at Customer Care 💜
Excellent Service from start to finish
18 avril 2026
Réponse de Bensons For Beds - Ayr
Start to finish excellence—music to our ears! Thanks for the lovely review ⭐
Looking forward to welcoming you back soon,
Megan | Customer Care Specialist
Very helpful and not harassed
Very helpful and not harassed! Only question would be that if it had been stated that the package didn't include the mattress! 🤔
16 avril 2026
Réponse de Bensons For Beds - Ayr
Thanks for the lovely comments about our service. We also appreciate your feedback regarding the package contents and will use this to improve clarity moving forward,
Megan | Customer Care Specialist
Bensons beds will always be a household…
Bensons beds will always be a household name. I won’t say more, just go and experience it yourself. Cheers to the team at Ayr branch in Heathfield.
10 mars 2026
Avis spontané
Réponse de Bensons For Beds - Ayr
Prince Arthur,
We're happy to hear that you had such a great experience with our team. Thank you for sharing your positive feedback; we appreciate it greatly!
Team Bensons - Jessica
Really helpful staff without being…
Really helpful staff without being pushy. Explained how the product worked.
Explained clearly the delivery options .
Never felt any pressure to make a decision.
Value for money.
2 avril 2026
Réponse de Bensons For Beds - Ayr
Thank you for your feedback! 😊 We’re really pleased to hear the team were helpful without being pushy, clearly explained how everything worked, and went through delivery options with you. It’s great to know you felt no pressure and found it good value for money. We really appreciate you sharing your experience,
Megan | Customer Care Specialist💜
The delivery men were in a hurry to go…
The delivery men were in a hurry to go and didn't remove the protective material on the corners. They put the mattress on the base and vanished.
2 avril 2026
Réponse de Bensons For Beds - Ayr
We appreciate you taking the time to share your delivery experience with us. We're sorry the team didn't remove the protective material. We'll address this with them to improve our service.
Thank you for leaving this feedback for us,
Megan | Customer Care Specialist
Staff in shop and delivery staff
The sales person in the shop was really helpful.
I was encouraged to try out various beds for comfort and firmness.
The bed arrived on time with a very good delivery service.
25 mars 2026
Avis spontané
Réponse de Bensons For Beds - Ayr
Thank you for your feedback! 😊 We’re glad to hear the salesperson was really helpful and encouraged you to try different beds to find the right comfort and firmness. It’s great to know delivery was on time and the service was very good too. Enjoy your new bed,
Megan | Customer Care Specialist🛏️
Great service from Benson Beds in Ayr…
Great service from Benson Beds in Ayr and the sales person was excellent
29 mars 2026
Avis spontané
Réponse de Bensons For Beds - Ayr
Thank you for the great feedback Steven! We’re delighted to hear you had such excellent service from our Ayr team — we’ll be sure to pass your kind words on to the salesperson. Enjoy your new bed,
Megan | Customer Care Specialist
Very helpful and friendly staff
Very helpful and friendly staff and good product knowledge
27 mars 2026
Avis spontané
Réponse de Bensons For Beds - Ayr
Thank you for the great feedback Michael! 😊 We’re really pleased to hear our team were helpful, friendly, and knowledgeable. Enjoy your new bed,
Megan | Customer Care Specialist✨
All round professionalism no pushy…
All round professionalism no pushy sales tactics I was very impressed
25 mars 2026
Réponse de Bensons For Beds - Ayr
Thank you for the great feedback! 😊 We’re delighted to hear you were impressed with the professionalism of the team and appreciated the relaxed, no‑pressure approach. That’s exactly the experience we aim to deliver. Enjoy your new bed,
Megan | Customer Care Specialist✨
Top service and quality became and…
Top service, quality bed frame and mattress. Posh pillows are winners also.
A++
21 décembre 2025
Réponse de Bensons For Beds - Ayr
Thank you for your lovely review David! Delighted to hear you’re loving the bed frame, mattress — and those posh pillows! Top service for a top customer.
Sleep well,
Megan at Customer Care💜
I did not order a bed.I ordered a…
I did not order a bed.I ordered a wardrobe and drawers.was told they would be delivered on 10th March then changed to 11th of march.then low and behold it was changed to 17th march.I phoned and spoke to Eric in Ayr branch who questioned my story of txts I got.he said it was not possible.I still have txts on my phone.no I firstly was dealing with paul.this scenario has meant we were two weeks without furniture as I had donated mine to charity.not pleased at all with service.
20 mars 2026
Réponse de Bensons For Beds - Ayr
Thank you for sharing your experience Mrs Johnstone. I’m really sorry to hear about the repeated changes to your delivery date and the confusion around the messages you received. Being without your furniture for two weeks after donating your old items must have been incredibly frustrating, and you should never have felt that your account of events was being questioned.
We really appreciate you bringing this to our attention, and we’ll be feeding this back to the relevant teams to make sure situations like this are properly addressed going forward. If there’s anything more we can do to help, please let us know,
Megan at Customer Care
Bensons for beds was recommended to me…
Bensons for beds was recommended to me by a family member who recently purchased a bed. I could not have asked for more from the sales team to the delivery team. The sales team were knowledgeable, friendly and very helpful insuring I got the perfect mattress for my needs within my budget, they were very patient as I changed my mind several times, I was informed of any discounts or offers on products and they even took the time to talk me through the assembly of bed frame. The delivery team phoned to let me know they were ahead of schedule and could come early if it suited me which was perfect. They were efficient, polite and very careful while carrying heavy boxes through a very narrow and awkward space to put items in desired rooms. I couldn’t recommend them enough. I’ll be returning to purchase matching bedroom furniture.
18 mars 2026
Avis spontané
Réponse de Bensons For Beds - Ayr
Thank you so much for sharing such a wonderful and detailed review! We’re delighted to hear that your family member’s recommendation led you to us, and even happier that your experience—from the sales team to the delivery team—was everything you hoped for.
We truly appreciate your recommendation and are thrilled to hear you’ll be returning for matching bedroom furniture. We look forward to welcoming you back,
Megan at Customer Care! 😊✨
Réponse de Bensons For Beds - Ayr
Thank you for giving us 5 stars Ryan! We’re really glad to hear you received great service and helpful, non‑pushy advice. We truly appreciate your feedback,
Megan at Customer Care😊✨
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