The salesman in the store was knowledgeable, not pushy, friendly, professional and assured me that my time sensitive order would be delivered on the agreed date. Bensons kept me updated with the pro... Voir plus
Établissement
Changer d'établissementUnit 4a Beckton Triangle Retail Park, E6 6LH Beckton, London, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Really good experience using Bensons for the first time. The sales person in Beckton (Jay) was really knowledgeable about the products, and not pushy with sales at all. Delivery was on the day specifi... Voir plus
L'entreprise a répondu
We had a fantastic experience at Bensons for Beds (Beckton) thanks to Cheriene. She was extremely knowledgeable, personable, and patient throughout the whole process. She took the time to understand... Voir plus
L'entreprise a répondu
At the Beckton store, the staff were friendly. The service we received from Sharice, in particular, really made the experience easier. She approached us to check if we had any queries and provided add... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de meubles de chambre à coucher
- aussi dans
- Magasin de literie
- Magasin de lits
- Magasin de matelas
À propos de Bensons For Beds - Beckton
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 4a Beckton Triangle Retail Park, E6 6LH, Beckton, London, Royaume-Uni
- 2085070533
4,8
Excellent
235 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The delivery guys were fantastic,and my…
The delivery guys were fantastic,and my bed frames is very lovely.
25 février 2026
Avis spontané
Réponse de Bensons For Beds - Beckton
Really appreciate your feedback! Delighted the delivery team looked after you and that your bed frame is just what you wanted. Until next Until next time, take care,
Megan at Customer Care!⭐
Would definitely recommend
Great salesman, did not feel rushed or pushed to buying anything. Gorgeous bed delivered on time and expertly put together
21 février 2026
Réponse de Bensons For Beds - Beckton
We're happy to hear you had a great experience with our salesperson and felt no pressure. It's also great your gorgeous bed was delivered on time and expertly assembled!
Thanks again for your support—it means a lot!
Megan at Customer Care
I just love Benson for beds
I just love Benson for beds, their customer service is always great. I have bought 3 beds, headboards and a good quality mattress from them in the last 13 months. The prices are reasonable especially with the 25% discounts.
Janet Ben
Redbridge, Essex
13 février 2026
Réponse de Bensons For Beds - Beckton
hank you so much for your lovely feedback! We’re thrilled to hear you’ve had such consistently great customer service with us. It means a lot to know you’ve chosen Bensons for Beds for three beds, headboards, and a quality mattress in just over a year. We’re delighted that you’ve found our prices reasonable — especially with the 25% discounts. We truly appreciate your loyalty and support,
Megan at Customer Care
Really good experience using Bensons…
Really good experience using Bensons for the first time. The sales person in Beckton (Jay) was really knowledgeable about the products, and not pushy with sales at all. Delivery was on the day specified, and arrived earlier than the time slot which suited us fine. Delivery persons both friendly, and carried the items upstairs and left them in space as asked. Even took their shoes off when entering the house without being asked. Great communication and service overall. And we are very happy with our purchase.
16 février 2026
Avis spontané
Réponse de Bensons For Beds - Beckton
We're happy to hear you had a good first experience! It's great to know the salesperson was knowledgeable and not pushy, and that the delivery was prompt and courteous. We appreciate your feedback and are glad you're happy with your purchase.
Stewart - Team Bensons
Great service
6 février 2026
Réponse de Bensons For Beds - Beckton
We are happy to hear that you had a positive experience with our great service and communication. Thank you for your feedback!
Excellent Throughout.
Great advice from showroom. Great aftersales. Delivery guys fantastic.
30 janvier 2026
Réponse de Bensons For Beds - Beckton
We're happy to hear you received great advice and aftersales support. We appreciate you noting the delivery team's fantastic service!
Thanks again for your support—it means a lot!
Megan at Customer Care
Réponse de Bensons For Beds - Beckton
We're so glad our staff was helpful and competent! We appreciate your positive feedback and are happy to assist you.
Réponse de Bensons For Beds - Beckton
We're so happy you received excellent delivery and service. Thank you for your positive feedback; it means a lot to us.
Excellent service and knowledge from…
Excellent service and knowledge from staff that guided me to buy the best quality bed. Staff was extremely patient and helpful.
15 janvier 2026
Réponse de Bensons For Beds - Beckton
We're delighted to hear our staff provided excellent service and knowledge, guiding you to the best quality bed. We appreciate their patience and helpfulness. Thank you!
Poor quality, worse service
Company staff are rude and will not elaborate on company policy - will just ask that you talk to customer service and stone wall
The issue was that the order was still more than a week out to deliver but could not be cancelled without incurring a 20% charge.
For what reason is there a 20% charge? Nothing has been delivered, there is no admin, or anything.
13 janvier 2026
Avis spontané
Réponse de Bensons For Beds - Beckton
We regret that you experienced unhelpful staff and the cancellation policy. We'll review your feedback regarding the service you received and the clarity of our policies. If you wish to discuss this further, please contact us via the link - https://www.bensonsforbeds.co.uk/contact-us/.
Thank you for your review - Lauryn at Customer Care.
Great experience!
We went in to find a mattress that we had found online & wanted to get more information & advice within the store. We was greeted by Cheriene, she was amazing & gave great advice which helped us decide on the right mattress for us. Ordered same day. Would highly recommend.
5 janvier 2026
Réponse de Bensons For Beds - Beckton
We’re delighted to hear Cheriene provided amazing service and helpful advice, making it easy for you to choose the right mattress. Your recommendation means so much! Thank you for your positive review – Lauryn at Customer Care 💜
Ladies in bensons was so helpful full…
Ladies in bensons was so helpful full of information brilliant brilliant customer service very knowledge lovely people. When I was getting the delivery I knew exactly when they was coming they were very nice friendly men lovely service all round
10 janvier 2026
Réponse de Bensons For Beds - Beckton
What an amazing all-round experience! Helpful ladies in-store and a friendly delivery team – that’s what we love to hear! Thank you for your positive review – Lauryn at Customer Care 💜
The way we were greeted as we entered…
The way we were greeted as we entered the store, friendly,efficient and very knowledgeable for our needs.
The whole procedure of choosing and sorting payments etc was good. A special thank you to Sharice.
9 janvier 2026
Réponse de Bensons For Beds - Beckton
Thank you for sharing such lovely feedback Gillian! We’re thrilled you felt welcomed and supported throughout your visit. A special shout-out to Sharice—she’ll be delighted to know her efforts made a difference! 😊
Thanks for choosing us—we’re grateful!
Megan at Customer Care
Your representative showed patience and…
Your representative showed patience and a good understanding of the various mattress types available , As a result I was able to select a suitable mattress and, am currently awaiting delivery. My only slight grumble is the lack of flexibility regarding delivery time slots.
3 janvier 2026
Réponse de Bensons For Beds - Beckton
We're happy to hear that our representative's expertise helped you choose a mattress. We appreciate your feedback and are grateful for your purchase. We acknowledge your concern about the delivery time options.
Thank you,
Megan - Customer Care
Excellent service from Jay at bensons for beds
Saw the wardrobe on line went to the beckton branch and saw Jay.. i wasn't sure of the pebble colour as I wanted a coffee or cream colour but Jay carried the beside cabinet around the store to show me the colour against the colour creams in the store and in the light.. its a beautiful wardrobe and Jay helped me decide on the pebble colour.. Thank you Jay. Your a great patient polite lovely salesman. Can't wait for bensons to deliver and install my wardrobes.
31 décembre 2025
Avis spontané
Réponse de Bensons For Beds - Beckton
We're happy to hear that you had such a positive experience in our store. We appreciate your kind words about our team member's assistance with your color selection. We're glad they could help you find the perfect wardrobe. We appreciate your feedback and hope you enjoy your new purchase!
Stewart - Team Bensons
Réponse de Bensons For Beds - Beckton
We are delighted you found our team friendly and the purchase process easy. Thank you for your positive review – Lauryn at Customer Care 💜
Beckton Bensons For Beds
Visited Beckton Bensons For Beds 06/12/25.
We were welcomed by Raj, assisted on shopping for a new bed mattress.
Service from start to finish, Raj helped ans guided us through.
Raj was very understanding, service was excellent.
Anyone who is looking for a new bed or bed mattress, I strongly recommend to visit Bensons For Beds Beckton and see Raj.
6 décembre 2025
Avis spontané
Réponse de Bensons For Beds - Beckton
We are thrilled to hear you love your purchase! We really appreciate the time taken to leave us this lovely review. Thank you, Stewart. - Team Bensons
We came in looking for a mattress and…
We came in looking for a mattress and were fortunate enough to bump into Jay.
Jay was the definition of above and beyond and speaking with him on the day was a genuine delight.
Ultimately we ended up purchasing from Bensons but much of this was directly a result from the positive experience and customer service we received.
It's rare to see such care and devotion in this day and age. Very happy!
4 décembre 2025
Réponse de Bensons For Beds - Beckton
We're happy to hear that you had a positive experience while looking for a mattress. It's great to know that the customer service we provided influenced your decision to purchase from us. We appreciate your feedback!
– Thank you, Jess- Team Bensons
Great service received.
We weren’t pounced on by a sales assistant as happened in the neighbouring store, Dreams. The sales assistant in Bensons acknowledged our presence, but left us alone to try several mattresses ourselves before introducing himself and welcoming us to the store. He guided us to the mattress types we were looking for, and in our price range, rather than telling us we needed to buy one for over 2k. He was respectful when we were trying mattresses in his presence, turning away and not saying anything until we stood up, and then he only asked how we found it. We purchased a mattress without pressure and also bought two new pillows without being offered any. We will definitely buy from Bensons again because of this experience.
10 novembre 2025
Avis spontané
Réponse de Bensons For Beds - Beckton
Wow what an amazing review! We really appreciate the time taken to leave this feedback for us. You deserve nothing less than a great night’s sleep! Thank you, Anthea - Team Bensons
Thank you so much,My mattress is good…
Thank you so much,My mattress is good am not complaining
7 novembre 2025
Réponse de Bensons For Beds - Beckton
We’re so pleased to hear that you’re happy with your mattress and that everything met your expectations. Your comments mean a lot to us and help us continue providing great products and service.
Thank you for your positive review – Lauryn at Customer Care 💜
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.