Bensons For Beds - Bicester Avis 

202
TrustScore 4.5 sur 5

4,7

Unit 2a Launton Road Retail Park, Launton Road, OX26 4JQ Bicester, Oxfordshire, GB


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Lisez les avis des autres

Noté 5 sur 5 étoiles

The lady (Fiona) that dealt with us was most pleasant . No rush & took us to several different display mattresses for us to compare etc. To older people as myself this was excellent

Noté 5 sur 5 étoiles

I’m very please with my overall experience with Bensons for Beds. The quality of beds is actually amazing. The staff is very friendly and made my experience one to remember. Even particularly made my... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Great customer service! Fiona was very helpful, kind, and made the whole experience pleasant. I’m really happy with the service I received and can’t wait for my beds and mattresses to arrive.

L'entreprise a répondu

Noté 3 sur 5 étoiles

Parts were missing. You responded well to that issue ( which should not have happened ). We were lucky that the delivery was early in the day. Your delivery team ( using "mymobileworkers" software... Voir plus


À propos de l'entreprise

  1. Magasin de meubles de chambre à coucher
  2. Magasin de lits
  3. Magasin de literie
  4. Magasin de matelas

À propos de Bensons For Beds - Bicester

Écrit par l'entreprise

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Coordonnées de contact

  • Unit 2a Launton Road Retail Park, Launton Road, OX26 4JQ, Bicester, Oxfordshire, Royaume-Uni

  • 1869243267

4,7

Excellent

TrustScore 4.5 sur 5

202 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

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4,7

Tous les avis

(202)

26 208 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Was a wonderful experience and service

Was a wonderful experience and service, wonderful staff help me finding the best bed and mattress for my son

6 janvier 2025
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Réponse de Bensons For Beds - Bicester

We're happy to hear that you had a wonderful experience! It's great our staff helped you find the best bed and mattress for your son. Thank you, Megan at Customer Care

Noté 5 sur 5 étoiles

First class service

Needed to purchase a new mattress and decided to get it from Bensons again for Beds and so glad we did. The lady helped us by showing a wide range that were suited to us. The shop was very busy but that didn’t stop us from getting first class service. We purchased the mattress that suited us and was given perfect delivery option.

14 janvier 2025
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Réponse de Bensons For Beds - Bicester

We're so glad to hear that you received first-class service and found a mattress suited to you. It's great the delivery option was perfect. Thank you for choosing us again, Megan at Customer Care

Noté 5 sur 5 étoiles

Excellent Customer Service

Excellent customer service from the staff. The young lady spent a lot of time with us going through all of the different types of mattresses and options. She really was very knowledgeable. She also told us about the current offers with timescales and ways to order. We were very impressed.

3 janvier 2025
Logo de Bensons For Beds - Bicester

Réponse de Bensons For Beds - Bicester

We're happy to hear about the excellent customer service you received! It's great to know the staff member was knowledgeable and helpful in guiding you through the mattress options and offers. We appreciate your positive feedback, Megan at Customer Care

Noté 4 sur 5 étoiles

Very helpful and knowledgeable

Very helpful and knowledgeable

10 janvier 2025
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Réponse de Bensons For Beds - Bicester

We appreciate your feedback and are glad our team could assist you effectively with their knowledge.
Take care,
Megan at Customer Care

Noté 5 sur 5 étoiles

Absolutely fantastic best service

Absolutely fantastic best service , kind , caring , patient , but most of all the help you can do attitude is phenomenal

Fiona is an absolute gem wow everything she said was 100% accurate and honest and I love that now I can get a good nights sleep

30 décembre 2024
Noté 1 sur 5 étoiles

Terrible after sales service

Bought an IGel bed From Bensons beds in Whitney which came with a guarantee. After about 5 years the mattress collapsed in 2 areas even though it was very well cared for. We went to Bensons in Bicester to look at replacing the bed and were told it was up to us to deal with the manufacturer. No contact details or any assistance was offered. We were not even given any guidance on how to initiate the procedure. It feels as if the sales person was only interested in selling us a new bed and not helping with the problem.

1 décembre 2024
Avis spontané
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Réponse de Bensons For Beds - Bicester

Thank you for sharing your experience. We’re sorry to hear about the issues with your mattress and the lack of support you received. Your feedback has already been passed to the relevant team, and we’ve improved our internal process to ensure customers receive clear guidance on warranty claims going forward.
Thank you,
Megan at Customer Care

Noté 5 sur 5 étoiles

Went in for a new mattress

Went in for a new mattress, had an idea of what we wanted and the person helping us and advising us in store was Steve.
Very knowledgeable and helpful and found us exactly what we were looking for and more.
All in all a nice experience and stress free. Thanks Steve!!

31 août 2024
Avis spontané
Noté 5 sur 5 étoiles

Amazing bed and mattress

The entire process was quick and easy, the store manager in Bicester went above and beyond to help! Even put the parts of the bed that would not fit in my car in theirs and drove them over to my place!! Incredible service.

The bed and mattress have been amazing, having the best sleep I have had in years!

1 août 2024
Avis spontané

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