Cant fault the staff, Decent selection of mattresses. No drawn out process when it came time to order. Expected a quicker delivery date but the timescale they gave wasn't that bad.
Établissement
Changer d'établissementUnit 2 Watling Road, Fylands Drive, DL14 9AH Bishop Auckland, County Durham, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Steffanie made our experience great, we walked in with our son knowing we only had that day free to find a bed. She made our son feel welcome while helping us decide on the right mattress for us. She... Voir plus
L'entreprise a répondu
From going into store to receiving my product I was kept up to date every step of the way . Thank you Bensons’s my furniture is beautiful.
L'entreprise a répondu
Good service from. The team at Bishop Auckland Plenty of updates for when the new bed got delivered...great communication. Delivery men were exceptional. Would recommend
À propos de l'entreprise
À propos de Bensons For Beds - Bishop Auckland
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 2 Watling Road, Fylands Drive, DL14 9AH, Bishop Auckland, County Durham, Royaume-Uni
- 1388606572
4,9
Excellent
326 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
No pressure by sales staff and plenty…
No pressure by sales staff and plenty of choice, communication during the order process excelent.
13 septembre 2026
Réponse de Bensons For Beds - Bishop Auckland
Thank you for your wonderful feedback! We're so pleased to hear that you experienced no pressure from our sales staff and found plenty of choice. We're also delighted that our communication during the order process was excellent.
Team Bensons
From going into store to receiving my…
From going into store to receiving my product I was kept up to date every step of the way . Thank you Bensons’s my furniture is beautiful.
11 septembre 2026
Réponse de Bensons For Beds - Bishop Auckland
We're so pleased to hear that you were kept informed every step of the way, from your store visit to receiving your beautiful new furniture. It's wonderful to know you're happy with your purchase!
Team Bensons
New bed
Good service from. The team at Bishop Auckland
Plenty of updates for when the new bed got delivered...great communication.
Delivery men were exceptional.
Would recommend
2 septembre 2026
Excellent service from showroom staff…
Excellent service from showroom staff to delivery drivers. Given all rewuired information required in showroom.
7 septembre 2026
Réponse de Bensons For Beds - Bishop Auckland
We're delighted to hear that you received excellent service from our showroom team through to our delivery drivers! It's great to know you were provided with all the information you needed to make your purchase with confidence, and that the service remained outstanding every step of the way.
💜 Thank you for your positive review - Lauryn at Customer Care 💜
Cant fault the staff
Cant fault the staff, Decent selection of mattresses. No drawn out process when it came time to order.
Expected a quicker delivery date but the timescale they gave wasn't that bad.
5 septembre 2026
No messing, happy days!
No messing. Found the bed I wanted, staff dealt with my needs immediately and was informative of the choices available. Ordered and dealt with within 20 minutes! Delivery suited my needs. Just waiting for the bed now. Happy days!
1 septembre 2026
Staff were very friendly and…
Staff were very friendly and knowlegable withoit being pushy.
1 septembre 2026
Réponse de Bensons For Beds - Bishop Auckland
Hi Janette,
Thank you for your lovely review! 😊 We're delighted to hear both our in-store team and delivery drivers were so helpful. Providing friendly, supportive service from showroom to delivery is what we strive for. Thank you for choosing us, and we hope you enjoy your new purchase,
Megan | Customer Care Specialist⭐
One great staff member
Steffanie made our experience great, we walked in with our son knowing we only had that day free to find a bed. She made our son feel welcome while helping us decide on the right mattress for us. She listened and gave us her expert advice. We didn’t feel rushed or pressured and she gave our son pens and paper while we had a minute to discuss what we wanted. She went the extra mile to make it an easy experience. We made a purchase and are very happy with our choice.
1 septembre 2026
Réponse de Bensons For Beds - Bishop Auckland
Hello Lydia,
Thank you for such a wonderful review! 😊 We're delighted that Steffanie made your visit such a positive experience. It's fantastic to hear she helped you find the right mattress while making your son feel welcome too! We're proud of her thoughtful, no-pressure approach and will be sure to pass on your kind words. Enjoy your new bed, and thank you for choosing us,
Megan | Customer Care Specialist
Fantastic knowledgeable staff
Fantastic knowledgeable staff, friendly and very helpful. Rang before going to the store which had just what I wanted.
Couldn’t ask for better customer service!
26 août 2026
Very helpful staff
26 août 2026
Excellent service
Everything was on time the assembly was excellent staff were polite and had good product knowledge
20 août 2026
Réponse de Bensons For Beds - Bishop Auckland
We're so pleased to hear everything was on time and the assembly was excellent. It's wonderful that our staff were polite and had good product knowledge. Thank you for your positive feedback!
Team Bensons
The whole experience from store to…
The whole experience from store to delivery was excellent. All staff I had contact with were helpful and friendly.
Great experience thank you
17 août 2026
Avis spontané
Réponse de Bensons For Beds - Bishop Auckland
We're so pleased to hear that your entire experience, from store to delivery, was excellent. It's wonderful that all the staff you interacted with were helpful and friendly. Thank you for your kind feedback!
Team Bensons
Delivered within the time slot given
Delivered within the time slot given , called to give 5 minute notice. They didn’t unfortunately check the plastic packaging was clean and left me with a black sticky stain to try and remove from the stair carpet
14 août 2026
Réponse de Bensons For Beds - Bishop Auckland
Hi Linda,
Thank you for your feedback! 😊 We're pleased to hear that your delivery arrived within the scheduled time slot and that the team kept you updated with a call shortly before arrival. 🚚✨
We're sorry to hear about the condition of the plastic packaging, though. While we're glad the delivery itself went smoothly, discovering a black sticky mark left behind on your stair carpet certainly isn't the finishing touch anyone would want.
We appreciate you bringing this to our attention, as feedback like yours helps us improve our processes. We hope the stain was successfully removed and that you're now enjoying your new bed,
Megan | Customer Care Specialist!
Smooth process throughout and helpful…
Smooth process throughout and helpful staff. Happy with new mattress. Delivery service was good too
25 juillet 2026
Réponse de Bensons For Beds - Bishop Auckland
Thank you for your wonderful review! We're delighted to hear that everything went smoothly from start to finish and that our team was helpful throughout your journey with us.
Thank you for choosing Bensons for Beds. We hope you enjoy many comfortable and restful nights on your new mattress! 😊
New bed and mattress
I ordered a double bed and mattress for a spare room. It was delivered within a week . The delivery men were polite and courteous Very good service overall. I look forward to my first house guest’s comments when they use the bed for the first time.
25 juillet 2026
Réponse de Bensons For Beds - Bishop Auckland
Thank you for your lovely review! We're delighted to hear that your new double bed and mattress were delivered within a week and that our delivery team were polite and courteous throughout the process.
Thank you for choosing Bensons for Beds. We truly appreciate your support and hope to assist you again in the future😊
First time bed buyer
I went into store and wasn’t really sure what I was looking for. I explained my situation to the member of staff who was helping me and she showed me some options. Once I’d decided on a frame she left me to test out different mattresses. It was simple to find what I wanted and everything was explained to me while I was sorting out finance options. I’m just waiting on my new bed being delivered now as it won’t be ready until September (thats the only down side)
19 juillet 2026
Réponse de Bensons For Beds - Bishop Auckland
We're so pleased to hear about your positive experience in our store! It's wonderful that our team member was able to help you explore options and find the perfect frame and mattress. We understand waiting for your new bed can be a downside, and we appreciate your patience.
Thank you for your positive review - Lauryn at Customer Care 💜
Excellent service from the two ladies!
18 juillet 2026
Réponse de Bensons For Beds - Bishop Auckland
We are so pleased to hear that you received excellent service from our team. We truly appreciate your kind words and positive feedback!
Team Bensons
Excellent service from initial purchase…
Excellent service from initial purchase in store to communication from aftersales and delivery. Would definately use again.
16 juillet 2026
Réponse de Bensons For Beds - Bishop Auckland
We're so pleased you received excellent service from your initial purchase in-store to the communication from our aftersales team and delivery. It's wonderful to hear you would definitely use us again. Thank you for your kind feedback!
Team Bensons
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.