Wide choice of products with prices to suit all pockets. Sales staff that don’t put pressure on or hassle, but have terrific product knowledge. Helpful in making a choice but professional in leaving... Voir plus
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Établissement
Changer d'établissementUnit 3 Mallard Retail Park, Mallard Road, BH8 9PL Bournemouth, Dorset, GB
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Lisez les avis des autres
Delivery service was outstanding. Had a bit of an awkward space to get my new bed into. Del guys were amazing. I liked the service in the showroom at Castlepoint really helpful. However I have r... Voir plus
L'entreprise a répondu
The reception by the shop's customer service staff was quite warm, friendly and receptive. He was careful to understand what we wanted, explained every detail to us, and allowed us to experience vario... Voir plus
We visited Bensons for Beds Bournemouth and was helped by Rob. Originally we had planned to visit the bed store next door (we weren’t aware the Bensons for Beds was there!) however, we were all so imp... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Bournemouth
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 3 Mallard Retail Park, Mallard Road, BH8 9PL, Bournemouth, Dorset, Royaume-Uni
- 1202529500
4,8
Excellent
260 avis
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Delivery service was outstanding
Delivery service was outstanding. Had a bit of an awkward space to get my new bed into. Del guys were amazing. I liked the service in the showroom at Castlepoint really helpful.
However I have received the following in an email
Normal occurence
We use a number of fillings in your mattress and due to this, you will find your mattress will naturally mould to your body, creating a slight dipping in your mattress. It is common for your mattress to feel slightly different after a few weeks of use because of this as your body adjusts and the mattress naturally conforms to your body shape. Adjustment period
Allow some time for your body to adjust and for the mattress to settle. The majority of normal settlement happens within the first 6 months of the mattress.
Surely a sinking matress is not providing the right support - Hence I bought a new one. Having spent £1500appr. £850 on a Air max 6 matress alone. I'm not sure i've spent my money in the right place. I'm left feeling disconcerted. Why wasn't this mentioned in the showroom? It feels like your managing my expections in the light of known issues?
7 septembre 2026
Réponse de Bensons For Beds - Bournemouth
Hi Paul,
Thank you for your feedback. We're delighted to hear you received outstanding service from both our Castlepoint showroom team and our delivery colleagues.
We appreciate your concerns regarding mattress settlement. All luxury mattresses experience a natural settling period as the comfort fillings adjust and respond to regular use. This is a normal process and does not necessarily indicate a loss of support. The majority of this settlement typically occurs within the first few months of ownership.
To help ensure your mattress performs as intended, we recommend following the care guide provided.
Thank you,
Megan| Customer Service Specialist
Satisfied customer
Very helpful, friendly and courteous team who make you feel at ease. Very informative and very good guidance without being too pushy
9 septembre 2026
Réponse de Bensons For Beds - Bournemouth
Hello Mr Fenton,
Thank you for your fantastic review! 😊
We're so pleased to hear that our team made you feel at ease from the moment you walked in. Providing friendly, courteous service along with expert advice is exactly what we strive for, so it's wonderful to know you found the guidance informative and helpful without feeling pressured.
Thank you for choosing us! We'll be sure to pass your kind comments on to the team, and we hope you're enjoying your new purchase and many comfortable nights ahead,
Megan | Customer Care Specialist🛏️
We were dealt with a young man who
We were dealt with a young man who, very politely and helpful, understood my needs and, hopefully, this bed will prove to be all I’m hoping for.
1 septembre 2026
Helpful and informative
Helpful and informative. Friendly assistance. Patient and attentive service.
3 septembre 2026
Second purchase inside 12 months from the same store
Wide choice of products with prices to suit all pockets. Sales staff that don’t put pressure on or hassle, but have terrific product knowledge. Helpful in making a choice but professional in leaving you to make your purchase decision
Leigh was especially helpful
30 août 2026
Réponse de Bensons For Beds - Bournemouth
Hi Bazza Ferndown,
Thank you for your wonderful feedback! 😊 We're delighted to hear you found such a wide choice of products at prices to suit every budget. It's great to know our team provided knowledgeable, pressure-free service, helping you explore your options while giving you the space to make the right decision for yourself. We'll be sure to pass on your special mention to Leigh, who will be thrilled to hear your kind words. Thank you for choosing us, and we hope you enjoy your new purchase,
Megan | Customer Care Specialist
The Friendly reception
The reception by the shop's customer service staff was quite warm, friendly and receptive. He was careful to understand what we wanted, explained every detail to us, and allowed us to experience various options. He was patient and courteous. He made our day.
24 août 2026
Craig was very helpful and knowledgeable
26 août 2026
Great service from day of ordering…
Great service from day of ordering right through to say of delivery. Excellent communication regarding the delivery.
28 août 2026
Excellent service in store
Excellent service in store. Delivery when expected was straightforward. I would definitely buy from them again
24 août 2026
Réponse de Bensons For Beds - Bournemouth
Hi Eileen,
Thank you for your lovely review! 😊 We're delighted to hear you received excellent service in store and that your delivery went smoothly and arrived as expected. It's wonderful to know you'd choose to shop with us again. We really appreciate your support and look forward to welcoming you back in the future!
Megan | Customer Care Specialist⭐
Excellent Service
Excellent Service!
We were looking for a firm, orthopaedic mattresses because Ive had neck fusion and have chronic lower back and leg pain.
Roberto politely approached us as we were looking around to ask how he could help.
We explained the health situation.
He took us straight to the Slumberland Orthopaedic Lux extra firm.
He explained a lot about how it was made and the benefits of purchasing it.
It is incredibly firm.
We waited 2 weeks for delivery and it was worth the wait.
It was an instant improvement when I woke up.
I didn't hurt as much and my pain has been considerably lower since.
I'd highly recommend this mattress if you suffer with back or neck pain.
I would highly recommend Benson Beds and I highly recommend Roberto is recognised for his excellent knowledge and salesmanship.
The delivery men were polite, helpful and professional.
Excellent customer service all round.
It'll be our go to place for bed shopping in the future.
Thank you Team Benson Beds, keep up the excellent work.
24 août 2026
Réponse de Bensons For Beds - Bournemouth
Hi Simon,
What a fantastic review! 😊 We're thrilled to hear that Roberto took the time to understand your needs and helped you find the perfect mattress. Knowing it's already making such a positive difference to your comfort and sleep is the best feedback we could ask for! 🌟 We'll be sure to pass your kind words on to Roberto and our delivery team. Thanks for choosing Bensons, and we look forward to helping with your future bed shopping,
Megan | Customer Care Specialist🛏️
Timm was very helpful and knowledgeable…
Timm was very helpful and knowledgeable in showing us all the beds that fitted our criteria, and then with the purchase was helpful and thorough.
19 août 2026
Réponse de Bensons For Beds - Bournemouth
We're so pleased to hear that our team member was very helpful and knowledgeable in showing you beds that fitted your criteria. It's wonderful that they were also helpful and thorough with your purchase!
Team Bensons
Highly recommended
Great products, in store service and delivery
Elle bed is perfect
Igel 4000i nanotech mattress is a different level of comfort
13 août 2026
Avis spontané
Réponse de Bensons For Beds - Bournemouth
We're so pleased to hear you're enjoying our great products, in-store service, and delivery. It's wonderful that your Elle bed is perfect and that the Igel 4000i nanotech mattress provides a different level of comfort!
Team Bensons
Réponse de Bensons For Beds - Bournemouth
Hi Mr Haskell,
Thank you for your wonderful review! 😊 We're delighted to hear that you received excellent in-store help and that your delivery arrived so quickly. Providing friendly, knowledgeable service and a smooth delivery experience is exactly what we strive for. Thank you for choosing Bensons for Beds, and we hope you enjoy your new purchase,
Megan | Customer Care Specialist⭐
Excellent customer service
Experience was great customer service excellent staff and mangers very helpful i would recommend Benson for beds to anyone
25 mai 2026
Réponse de Bensons For Beds - Bournemouth
We're so pleased to hear your experience was great and our staff and managers were very helpful. It's wonderful that you would recommend us to anyone!
Team Bensons
Rob was brilliant- wasn’t pushy at all…
Rob was brilliant- wasn’t pushy at all and really made choosing the right mattress for me and my partner really easy. He’s a credit to the store and will highly recommend him to my friends and family!
15 août 2026
Avis spontané
Réponse de Bensons For Beds - Bournemouth
Hi Louie,
Thank you for your fantastic feedback! 😊 It sounds like Rob deserves a gold medal in mattress matchmaking! 🏅🛏️
We're delighted to hear that he made the whole process easy for both you and your partner, giving you the information and guidance you needed without any pressure. Finding the perfect mattress can feel like a big decision, but it’s great to know Rob helped make it a simple and enjoyable experience.
We'll be sure to pass on your kind words,
Megan | Customer Care Specialist
Good service and ease of changing…
Good service and ease of changing within their 40 day programme as the first mattress did not work out as comfortable as it felt in the showroom
14 août 2026
Réponse de Bensons For Beds - Bournemouth
Hey Michael,
Thank you for your feedback! 😊 We're delighted to hear that you received good service and that our 40 Night Comfort Guarantee made it easy to find the mattress that was right for you. Choosing a mattress can be difficult, and sometimes it feels different at home than it does in the showroom, so we're pleased we could help make the exchange process straightforward. We hope you're now enjoying a much more comfortable night's sleep,
Megan | Customer Care Specialist🛏️
Réponse de Bensons For Beds - Bournemouth
Hey Elaine,
Thank you for your wonderful review! 😊 We're delighted to hear that everything was excellent, from the service provided by Rob in store to the support from our delivery team. It's fantastic to know that both made such a positive impression and helped make your experience a great one from start to finish. We'll be sure to pass on your kind words to Rob and the team. Thank you for choosing us,
Megan | Customer Care Specialist⭐
What's to say excellent from start to…
What's to say excellent from start to finish, would highly recommend Bensons Beds, already have especially John from the Bournemouth store.
7 août 2026
Avis spontané
Réponse de Bensons For Beds - Bournemouth
We're so happy to hear you had such a positive experience from beginning to end! We appreciate you recommending us and highlighting the excellent service received.
Thank you for your positive review - Lauryn at Customer Care
Very helpful
Very helpful, knowledgeable assistant who made the task of choosing a new bed easier.
4 août 2026
Réponse de Bensons For Beds - Bournemouth
We're so pleased to hear that our assistant was very helpful and knowledgeable, making the task of choosing a new bed easier for you. Thank you for your wonderful feedback!
Team Bensons
Amazing service, thank you Rob!
We visited Bensons for Beds Bournemouth and was helped by Rob. Originally we had planned to visit the bed store next door (we weren’t aware the Bensons for Beds was there!) however, we were all so impressed and therefore bought our bed and mattress through Rob. We found the service exceptional in comparison, not pushy in the slightest, but genuinely lovely, helpful staff. Thank you Rob for all your help, we cannot wait for the bed to arrive!
2 août 2026
Avis spontané
Réponse de Bensons For Beds - Bournemouth
We're so pleased to hear you had such a wonderful experience at our Bournemouth store! It's fantastic that Rob provided exceptional, helpful service without being pushy. We're delighted you're looking forward to your new bed!
Team Bensons
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