Bensons For Beds - Braintree Avis 

Angela was very helpful and knowledgeable about our needs and we went away with our dream bed and mattress! Would highly recommend her and bensons for beds

Very good communication regarding updates on delivery, delivery was efficient and staff were flexible and helpful on delivery ☺️

The salesperson, Angela, was so helpful. She talked us through how to choose the right mattress and used the analysing machine to get the right mattress for us. We then tried out numerous mattresses with her help and didn’t feel rushed at all. Angela was able to answer all our questions without hesitation. We looked around elsewhere but came back to Angela at Bensons to make our purchase. We have already recommended her and Bensons to family who will be looking to purchase in the near future.

Angela was amazing! She was patient and thorough. She actually recognised me from the day before, which was an additional positive.
Angela talked mw through the different types of mattresses, firmness, confort levels and quality.
Her friendly nature and knowledge helped me in making my final decision.
I wohkd definitely recommend.
Thank you for making my visit worthwhile and thank you for your outstanding customer service!

Great deals and friendly staff. Angela at the braintree freeport branch is a huge asset to your business.

Very helpful in store, we are waiting for our mattress to be delivered!
We did buy two dunlopillows which I would have liked more information about and to be told how firm they really were and that the reviews are bad all saying the same as we have now found out! They are not the same firmness as the one we tried, so much harder also that we would need to buy larger pillow cases and protectors

Brilliant experience with the Guy in store at Braintree a credit to your company.

The gentleman that served us was very helpful and was very knowledgable about the mattresses .

Brilliant customer service from both members of staff who served me and great choice of beds!

Complicated non user friendly instructions. Very small diagrams easy to miss finer details.
Appalling customer care dreadful experience I would never ever recommend this company or their beds.
Appalling experience I shall not recommend any of my friends or family I shall be leaving poor reviews where ever I can and recommending no one ever users this company
Customer care is non existent sarcastic and unhelpful. Cannot get a refund will be taking this to citizens advice

Paul the salesman was great, explained everything and even spent time getting the product working in store, as there was an issue with it

Re: Order Number A10010652.
A word to the wise: Do not buy from these people!!
However, I need to put a caveat on my opinion. None of my shocking experiences are directed at the Staff at the Braintree Showroom for they were very good but it all went terribly wrong thereafter.
A combination of serious incompetence from their Distrubution Warehouse and together with their Customer (Lack of) Services was when it rapidly deteriorated.
Firstly, after many many weeks of waiting for the delivery day for the mattress, they instead delivered to my cottage a budget mattress instead of what we had ordered. I asked the Distribution Warehouse to take it back. Several hours later that day they very promptly collected it from my address.
So unimpressed, a few days later I contacted their Customer 'Lack of' Service and asked for a refund.
They then informed me that I still had the mattress and were unable to offer a full refund until the mattress was returned as they had no record of it being returned. At was as this point where my blood vessels were tested to breaking point.
I wont bother going into the finer detail but many weeks passed and my insistence that it was returned fell on deaf ears.
My frustrations grew ever deeper while dealing with this farcical situation while abroad at the time I was at the bedside of my seriously ill brother who was in Intensive Care and where he remained for 2.5 months.
The incompetence of Bensons for Beds caused me so much stress and all very unnecessary.
It was eventually established the mattress was in fact returned but only after numerous phone calls by me to the Customer Services.
£60 compensation offer was insulting which I duly declined.

Shona was really kind and helpful the whole way. I mentioned myself and my partner were on a slightly lower budget and that we were building our own bed frame, and she gave us PERFECT recommendations based on both of those things, and even some advice on our bed frame to make our mattress feel a bit firmer. From past experience, It’s nice to know there are customer service people out there that still make the effort for younger customers paying a little less. Bensons quality is fab and so is Shona’s customer service!

It was a good experience but unfortunately the lady who was helping us had very little experience and could only answer questions by reading the label on the mattress which we could have done plus she added £100 care kit to the bill without asking me but she removed it once I realised .

Very helpful

Very kind and professional

Staff were really helpful and knowledgeable would definitely recommend bensons beds