Subash was incredibly helpful!!! Talked me through the whole process and made us feel accommodated and welcome, let us try all mattress with no rushing and let us take our time so the whole process wa... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementUnit 1 Halls Mill Retail Park, BL9 7AZ Bury, Lancashire, GB
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We have not yet received our new mattress but we're very impressed with the salesman Simon at the Bury store. He wasn't pushy but very helpful, friendly and informative. We went away after trying o... Voir plus
Yasmin was so helpful and nothing was to much trouble, she made you feel as if you have know her for years ,she was an excellent sales woman very cheerful, thank you so much Yasmin ❤️
L'entreprise a répondu
Yasmin at the Mill Retail Park in Bury first helped my sister with her purchase. There was a good discount of 25% off and we manages to get delivery included too. As I also needed a new mattress I dec... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Bury
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 1 Halls Mill Retail Park, BL9 7AZ, Bury, Lancashire, Royaume-Uni
- 1617615440
4,9
Excellent
362 avis
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Outstanding service!
Bhav went out of his way to help get me sorted when I went in after purchasing an Emma mattress and having nothing but trouble with it. He sorted me out with a brand new mattress that very same day!
Thank you so much for getting me sorted.
22 juillet 2025
Avis spontané
Réponse de Bensons For Beds - Bury
We are thrilled that Bhav could assist you with any issues regarding your purchase. Our team values excellent customer service, and we are delighted to hear that you are now satisfied with your Emma mattress. Thank you for choosing our business, Megan at Customer Care
Réponse de Bensons For Beds - Bury
Thank you for choosing Bensons for Beds, Bury for your new bed needs! We are delighted to hear that you had a positive experience with us. Enjoy your new bed and don't hesitate to reach out to us for any further assistance, Megan at Customer Care
The lady I spoke to was very helpful
The lady I spoke to was very helpful. She understood what I was after and made everything easy for me to understand.
22 juin 2025
Réponse de Bensons For Beds - Bury
Thank you for your kind words! Our team takes pride in providing excellent service and we are thrilled to hear that we met your expectations. It was a pleasure assisting you and we look forward to seeing you again soon, Megan at Customer Care
Our experience in store was quick and…
Our experience in store was quick and easy. We had an idea of what we wanted and Bhavis helped us pick out a great deal. The interest free was easy to set up and we got a delivery slot booked, just a couple of weeks away which is great
9 juillet 2025
Réponse de Bensons For Beds - Bury
Thank you so much for your review! We are thrilled to hear that your experience in our store was quick and easy. Bhavis and our team are always here to help you find the best deals and set up convenient interest free payment options. We can't wait to deliver your items in just a few weeks, Megan at Customer Care
The lady at the Bury store is super…
The lady at the Bury store is super nice and very helpful
4 juillet 2025
Réponse de Bensons For Beds - Bury
Thank you for your kind words! We are so happy to hear that our team at the Bury store provided you with exceptional service. We will be sure to pass along your compliments to our staff. We appreciate your support and hope to see you again soon, Megan at Customer Care
Réponse de Bensons For Beds - Bury
Thank you for the positive review! Our team takes pride in providing helpful service to our valued customers. We appreciate your feedback and look forward to seeing you again in the future.
Take care,
Megan at Customer Care.
Réponse de Bensons For Beds - Bury
We're happy to hear that everything was perfect for you Brenda! Thank you for your positive feedback; we appreciate it, Megan at Customer Care
Réponse de Bensons For Beds - Bury
We appreciate your positive feedback! We are happy to hear you found our service friendly and our advice helpful. Take care, Megan at Customer Care
Good fast delivery happy with my bed
Good fast delivery happy with my bed . Great customer service
2 juin 2025
Avis spontané
Réponse de Bensons For Beds - Bury
We're happy to hear that you are pleased with the fast delivery and your bed. We appreciate your kind words about our customer service.
Take care,
Megan at Customer Care
Great place to shop for a new bed.
Excellent range of beds across a wide price range. Brilliant customer service with knowledgeable staff. Lots of communication in the days leading up to delivery, so you know exactly what's happening.
26 mai 2025
Réponse de Bensons For Beds - Bury
We're happy to hear you found a bed within your budget and that our team's knowledge and communication were helpful. Thank you for your positive feedback, Megan at Customer care
Bed purchase
Very well looked after at the Bury store. Staff friendly, professional and knowledgeable in helping us make our choice. Great service and communication.
Thank you.
26 mai 2025
Réponse de Bensons For Beds - Bury
We appreciate you taking the time to share your positive experience at our Bury store! We're happy to hear that our team provided friendly, professional, and knowledgeable assistance. Thank you, Megan at Customer care
Mattress's
Excellent service from the second I walked in the store. Very attentive and helpful.
14 avril 2025
Réponse de Bensons For Beds - Bury
Thank you for your kind words! We strive to provide excellent service and are thrilled to hear you had a great experience in our store. We hope to see you again soon!
Whole experience was fantastic
Whole experience was fantastic, from sales in the shop to fast delivery, and polite drivers.
14 avril 2025
Réponse de Bensons For Beds - Bury
We are thrilled to hear that you had a fantastic experience with us! Our team works hard to provide top-notch service from start to finish. Thank you for choosing us!
Was lied about on dates of order
Family used bensons in past been brilliant (burnley branch) which has been closed down so went to the bury branch the advisor said she would look after me after checking the history of orders, ending up spending over 3.4k finding out could get it cheaper online also needed the order by first week of may was told order was going to be delivered in 14 days then found out a day after it was always on delay till 14 july was not happy at all wasted 2 days on calls to get this sorted out ended up cancelling the order what a load of time waste would not recommend
25 mars 2025
Réponse de Bensons For Beds - Bury
We appreciate you bringing this to our attention. We're sorry to hear about the issues with your order and the delivery delay. It's disappointing that your experience didn't meet expectations. We'll review your feedback to improve our service. Thank you, Megan at Customer Care
Réponse de Bensons For Beds - Bury
We're happy to hear that our team was knowledgeable and helpful. Thank you for taking the time to share your feedback with us! Take care, Megan at Customer care
Great experience
We went to look at renewing our bed. There were atleast 50 to choose from in the store. The sales man was very helpful and gave us plenty of information about every thing. Painless experience. Thanks
5 mars 2025
Réponse de Bensons For Beds - Bury
We're happy to hear that you found what you were looking for! It's great to know the selection and assistance provided made your bed renewal experience painless. Thanks for your feedback, Megan at Customer Care
Yasmin was wonderful
Yasmin was wonderful. I told her I need a mattress that came rolled. Straight away she showed me what they had. Supplied me with a pillow to have a good lie one the mattress they had. The 1st one I tried was the one. Yasmin was very efficient. Said they had one in stock which saved delivery free so I bought a pillow with what I'd saved on delivery
1 février 2025
Avis spontané
Réponse de Bensons For Beds - Bury
We're happy to hear that you had a wonderful experience. We appreciate your positive feedback regarding the efficient service you received and that you found the perfect mattress. Thank you for sharing, Megan at Customer Care
Disaster of delivery , communication … pure lies !
Total disaster of communication, delivery 🚚 . Ordered mattress, base , headboard on 27/10/2024 . Was promised by store staff this would be delivered on the 10/12/2024, the delivery date was confirmed via email too. A few hours before scheduled delivery received a phone call that only by the mattress will not be delivered . For common sense reason I refused to accept delivery unless the mattress arrives too. The delivery order was rescheduled on three separate occasions! With only a few hours notice that the mattress would not be delivered . BensonsForBeds did not care that I suffered lost of earnings because on three occasions had to rearrange work commitment , collecting child from school. Finally my order arrived on Thursday 23/01/2025 . Mark and Brendon, great staff members , very helpful, polite. They both were the most positive aspect of this horrible experience. Three of us noticed that headboard worth more than £470 was soaked, damaged and also two pillows were soaked and dirty . Because allegedly I received pillows for free while buying the mattress , I accepted to take pillows ( please see the attached photos) but I refused to accept soaked, damaged headboard. Mark and Brendon supported my decision and they took it back reassuring me that BensonsForBeds would issue me new headboard and install it . That means I am awaiting now another visit and more likely rescheduling the visit base on my previous experience.
I have to also mention of very supportive and helpful staff from Bury store, especially store manager Glen who on number of occasions was helping me contacting customer service and explaining rational reasons why I had been feeling frustrated. Thank you Glen and all your staff members. This was not your fault.
So far the mattress is fine but I do not hold my breath
25 janvier 2025
Avis spontané
Réponse de Bensons For Beds - Bury
We appreciate you sharing your experience. We're sorry to hear about the communication and delivery issues, and the condition of your headboard and pillows. We're glad Mark, Brendon, and Glen provided positive assistance. We're addressing the headboard replacement. Thank you for your patience, Megan at Customer Care
Réponse de Bensons For Beds - Bury
We're glad you find our assistant likable! Thank you for your positive feedback; we appreciate it.
Take care,
Megan at Customer Care
Good service
Salesman very courteous,not pushy,very informative on all types of mattresses. We were very pleased with service given to us
10 janvier 2025
Réponse de Bensons For Beds - Bury
We're so pleased to hear that you were happy with the service you received. It's great to know the salesman was courteous, informative and not pushy.
Take care,
Megan at Customer Care
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