They were extremely helpful; allowed us to see as much as we wanted and offered us a deal or two - so much so that we bought two, rather than one, beds (1 double and 1 King). I’m just hoping that the... Voir plus
Établissement
Changer d'établissementUnit 2 Cardiff Gate Retail Park, 5 Derring Road Ponnternnan, CF23 8NL North Pentwyn, Cardiff, GB
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Lisez les avis des autres
Our experience from Jo the bed adviser was second to none. The knowledge she had about mattresses was outstanding. We were feeling very well educated from Jo and confident that she advised the correc... Voir plus
L'entreprise a répondu
The shop was very clean & felt very relaxed, the shop assistant was very helpful & friendly (Paul) & didn’t rush us into anything, Paul even Offered us a cup of tea. They had some beautiful sofas ther... Voir plus
L'entreprise a répondu
I only wanted a sofa bed, so the purchase was pretty easy, but my one disappointment was that I wasn't able to collect it from the store, as I had to have it delivered & cost me £49 for the privilege... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Cardiff Gate
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 2 Cardiff Gate Retail Park, 5 Derring Road Ponnternnan, CF23 8NL, North Pentwyn, Cardiff, Royaume-Uni
- 2920541950
4,8
Excellent
461 avis
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Benson beds
Very good company from purchase to delivery and erecting bed. Quality is excellent. Everyone was polite, professional and informative. Have purchased another bed since.
21 mai 2025
Réponse de Bensons For Beds - Cardiff Gate
We're happy to hear that your experience, from purchase to setup, was excellent. We appreciate your recognition of our team's professionalism and are grateful for your repeat business! Take care, Megan at Customer Care
Friendly staff member and Dogs allowed…
Friendly staff member and Dogs allowed great thanks 🐶
16 juin 2025
Réponse de Bensons For Beds - Cardiff Gate
We're happy to hear that our friendly staff made your visit great, and we are delighted to make shopping easier with a pup! Take care, Megan at Customer Care
The customer service was fantastic and…
The customer service was fantastic and Liz helped us with all the information we needed and if she didn’t know something she found out for us.
7 juin 2025
Avis spontané
Réponse de Bensons For Beds - Cardiff Gate
We're happy to hear that our customer service met your needs! It's great to know that you received comprehensive information and assistance. Thank you for your positive feedback, Megan at Customer Care
Sales rep wasn't to pushy Left us alone…
Sales rep wasn't to pushy Left us alone until we wanted help.was very helpful. Got us to try very firm mattress against firm.which helped us decide which we wanted
5 juin 2025
Réponse de Bensons For Beds - Cardiff Gate
We're happy to hear that our sales approach suited your needs and that the mattress comparison was beneficial. Thank you for sharing your positive experience with us, Megan at Customer Care
Both my wife and I visited the Cardiff…
Both my wife and I visited the Cardiff gate store on 2 occasions and we were given very good information on both the different mattresses and bed frames available we were assisted by Jo who is the manager who was very knowledgable and more importantly to us there was no pressure selling just answers to any questions we had ,
We have now ordered a temper mattress and bed frame and are satisfied with our choice…. We wouldnt hesitate in recommending this store
27 mai 2025
Réponse de Bensons For Beds - Cardiff Gate
We're happy to hear that you received very good information during your visits. It's great to know that you felt no pressure and are satisfied with your mattress and bed frame. We appreciate your recommendation Mrs Wilcox. Take care, Megan at Customer care
Prepare for email bombardment after sales
Sales person very informative and helpful
Process of sales was quick and easy but adding delivery for a £2000+ mattress was not good
£50 for disposal was too high local council was £20!
After sales avalanche of emails from Bensons is excessive
25 mai 2025
Réponse de Bensons For Beds - Cardiff Gate
We appreciate your positive comments about the salesperson and the efficient sales process. We'll review our delivery charges and disposal fees. We're also looking into the volume of after-sales emails. Thank you for your feedback, Megan at Customer Care
Summer was very knowledge and helpfull
Summer was very knowledge and helpfull. After few question, shefound the right mattress and made it easier for us to choose the right one. Thanks
29 mai 2025
Réponse de Bensons For Beds - Cardiff Gate
We're happy to hear that the team member's knowledge and assistance helped you find the perfect mattress. We appreciate you taking the time to share your positive experience! Take care, Megan at Customer care
Excellent service and product range
Helpful advice and guidance from in-house staff enabled a bespoke solution that we would not have found on our own from an extensive range of in-house options. Patient, professional and well informed assistance from Andy throughout. Excellent experience from browsing to purchase. All admin very efficient to date with delivery set well within the forecast range. No reservations in recommending Bensons to others.
28 mai 2025
Réponse de Bensons For Beds - Cardiff Gate
We appreciate you sharing your experience! We're happy to hear that our staff provided helpful advice and guidance, leading to a bespoke solution. It's great to know you received patient, professional, and well-informed assistance. We're grateful for your recommendation, Megan at Customer care
Buying a bed
Bed I looked at was checked for availability within a few minutes.
Sat down for a few more minutes to fill out paperwork and my bed was ordered.
Sales person was knowledgable and encouraged me to test the mattress for comfort.
Everything about the bed was discussed with me and what would happen on the day of delivery.
10 mai 2025
Réponse de Bensons For Beds - Cardiff Gate
Thank you so much for your kind review! We are thrilled to hear that our team provided you with excellent customer service and helped you find the perfect bed. We pride ourselves on our knowledgeable staff and ensuring a smooth and comfortable buying experience. Rest assured, we will make sure everything goes smoothly on the day of delivery. We appreciate your business and look forward to helping you get a good night’s sleep on your new bed!
Réponse de Bensons For Beds - Cardiff Gate
Thank you so much for your positive feedback! We're glad to hear that our team provided excellent service. It's our goal to always exceed expectations and we appreciate your support.
You’ll want to record your delivery
In store I cannot fault, the delivery however was a shambles.
One of the delivery guys dropped a heavy piece of a tv bed on my doorframe and broke it, I his delivery guy was wearing crocs, I also cannot believe the absolute disregard for health and safety.
This was witnessed by the 2 painters I had in the house as well as me. His words were that’s not my issue it’s a bensons issue.
He took a photo and said customer services will contact you tomorrow, they didn’t.
I contacted after a few days wait and they said “he said he didn’t do it so we have to believe him”
They offered me £100 when I said I will be taking legal action for the damaged door frame. I declined and will be taking legal action as the painters have already sent in a written statement whilst I am left with a broken door frame.
2 mai 2025
Avis spontané
Réponse de Bensons For Beds - Cardiff Gate
We're very sorry for the inconvenience caused during delivery and the lack of response from our customer service team. We take safety and customer satisfaction seriously and are looking into this matter further. Please reach out to us so we can resolve this issue.
Thank you,
Team Bensons
Excellent experience
The lady that helped us to make adecision was called Summer. She was able to answer all our questions, and was friendly and helpful.
25 avril 2025
Réponse de Bensons For Beds - Cardiff Gate
Thank you for your kind words about Summer! We strive to provide exceptional customer service and we are glad she was able to assist you. We look forward to seeing you again soon!
Sleep well, Team Bensons💜
Andy at Pontprennau Store
Andy served me in your Pontprennau, Cardiff store. He was extremely helpful and informative without being pushy regarding my purchase. I would highly recommend your store to family and friends and would have no hesitation in buying from you in the future.
20 avril 2025
Réponse de Bensons For Beds - Cardiff Gate
Thank you for taking the time to share your positive experience with us! We are delighted to hear that Andy provided such excellent service in our Pontprennau store. We appreciate your recommendation and look forward to serving you again in the future.
knowledgeable and patient
Andy was very knowledgeable about the mattress, explained carefully. He was patient as dad is blind and was tad confused at times
20 avril 2025
Réponse de Bensons For Beds - Cardiff Gate
Thank you for the kind words about Andy! We're glad he was able to provide a thorough and patient explanation for your dad, even with his visual impairment. Our team is always happy to assist in any way we can. Have a great day!
Hats off to Andy(Best Customer Service)
I’m especially mentioning Andy who welcomed me and my Partner with a big smile on his face and introduced us to the best bed and mattresses available in the shop. Andy was very friendly and polite and helped us to make sure we get a best product (Mattress) and we think, we made a good decision by visiting Bensons in Cardiff Gate.
Keep up the good work Andy 👍
2 avril 2025
Avis spontané
Réponse de Bensons For Beds - Cardiff Gate
Thank you for your kind words! We're thrilled to hear that Andy provided you with exceptional service and helped you find the perfect mattress for you and your partner. We appreciate your business and hope you'll continue to think of us for all your bedding needs. Thanks for choosing Bensons! 👍
Summer at the Cardiff Gate store was…
Summer at the Cardiff Gate store was our bed specialist and she was awesome. She was patient informative and worked to find us the best mattresses within our budget. Thank you Sunmer.
15 avril 2025
Réponse de Bensons For Beds - Cardiff Gate
Thank you for the kind words! Our team at the Cardiff Gate store takes pride in providing top-notch service, and we're glad Summer was able to help you find the perfect mattresses for your budget. We appreciate your business and hope to see you again soon! #CustomerSatisfaction #HappyCustomers.
Very attentive patient lady called LIZ…
Very attentive patient lady called LIZ in the Cardiff Pentwyn branch was informative about all the many choices , that they offer and when we finally agreed on all the components, we were very relieved to hear that they do an exchange if we can’t cope with the new mattress
15 avril 2025
Réponse de Bensons For Beds - Cardiff Gate
Thank you so much for your kind words about our employee Liz at our Cardiff Pentwyn branch! We are thrilled to hear that she was able to provide informative and patient service to help you make the best decision for your mattress. And don't forget, our exchange policy is always available if needed! Thank you for choosing our business.
Great experience
We made 2 visits to Bensons for beds the first time Graham was very helpful and friendly but we didn’t purchase that day because we had to check sizing unfortunately Graham wasn’t working on our second visit but Laura was very helpful and also friendly. We haven’t received our bed yet.
9 avril 2025
Réponse de Bensons For Beds - Cardiff Gate
Thank you for your review! We are thrilled to hear that both Graham and Laura provided you with helpful and friendly service. We apologize for the delay in receiving your bed and are working to get it to you as soon as possible. Thank you for choosing Bensons for beds.
Will always be my first choice for any bed needs
Helpful staff and quality products as always
2 avril 2025
Réponse de Bensons For Beds - Cardiff Gate
We appreciate your kind words! Our team is glad you find our staff helpful and our products of high quality. Thank you for your feedback, Megan at Customer Care
Réponse de Bensons For Beds - Cardiff Gate
Thank you for your positive review, we are thrilled to hear that Graham was able to assist you! Our team strives to provide excellent customer service at all times. Thank you for choosing our business!
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