Ryan was extremely helpful and even stayed beyond closing time to assist us in finding the right bed base and headboard which we needed to source quickly. Thank you so much.
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Lisez les avis des autres
Good knowledge in store, Carlisle shop is good to go to if you need advice. Website was nice and easy to use, only negative is the finance for it doesn't allow you to leave a deposit online which was... Voir plus
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What a refreshing experience. Karl in the store was very knowledgeable, ably answering any questions we had and left us to "try" out the beds to ensure we chose one that suited our requirements. We... Voir plus
L'entreprise a répondu
I bought a Sealy double mattress a couple of monthsd ago from Ryan at the Carlisle store.He was very helpful and the Sealy Mattras was top quality so I had no hesitation in buying two single Sealy Mat... Voir plus
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À propos de l'entreprise
- Magasin de meubles de chambre à coucher
- aussi dans
- Magasin de literie
- Magasin de lits
- Magasin de matelas
À propos de Bensons For Beds - Carlisle
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 2 Crown Street, CA2 5AB, Carlisle, Cumbria, Royaume-Uni
- 1228402463
4,9
Excellent
313 avis
Demande des avis aux clients
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Very helpful and informative sales team…
Very helpful and informative sales team a pleasure to deal with
28 octobre 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Excellent customer service and a timely…
Excellent customer service and a timely delivery.
23 octobre 2026
Réponse de Bensons For Beds - Carlisle
Thank you for your wonderful review! We are thrilled to hear that you experienced great support from our team and received your order right on schedule. Your satisfaction is our top priority, and we look forward to serving you again soon!
Team Bensons
Thank you Ryan for going above and beyond!
Ryan was extremely helpful and even stayed beyond closing time to assist us in finding the right bed base and headboard which we needed to source quickly. Thank you so much.
8 octobre 2026
Réponse de Bensons For Beds - Carlisle
Thank you for your wonderful feedback! We're thrilled to hear that Ryan went above and beyond to help you find the perfect bed base and headboard. Your satisfaction is our priority, and we appreciate your support. We look forward to serving you again!
Good friendly felt unpressurised ,Karl …
Good friendly felt unpressurised ,Karl knew stuff , able to test beds & happy with our choice of bed .
9 octobre 2026
Avis spontané
Réponse de Bensons For Beds - Carlisle
Thank you for your wonderful review! We're thrilled to hear that you had a friendly and relaxed experience with Karl. It's great to know you found the perfect bed. We appreciate your support and look forward to serving you again,
Megan | Customer Care Specialist
Staff member
Staff member, Lisa , who we dealt with in Carlisle B4B was so lovely and nothing was a problem. Chose our bed and mattress, the guys came to deliver it and put it in my bedroom, they were very friendly and professional, the bed base is lovely, we got an ottoman bed and fortunately for me it wasn't my partners 1st rodeo as we have had 2 others before this one so putting it up wasn't bad at all, BUT if I could give some constructive criticism it would be to have the option of a QR code that takes you to a video how to put the bed up , that would be so much better as the instructions can be a little hard to follow, the mattress is divine so comfy , i would highly recommend B4B
5 octobre 2026
Réponse de Bensons For Beds - Carlisle
Thank you for your wonderful feedback! We're thrilled to hear that Lisa and our delivery team made your experience enjoyable. Your suggestion about a QR code for assembly videos is fantastic and we will definitely consider it. We're glad you love your new bed and mattress. Thank you for recommending us!
Great service and pleasant staff people…
Great service and such pleasant people in the shop and on the delivery. All transported safely and placed in the bedroom. No negatives all great! Thanks 👍
27 septembre 2026
Réponse de Bensons For Beds - Carlisle
Thank you for your wonderful review! We're thrilled to hear that you had a great experience with our team and that everything was delivered safely. Your satisfaction means the world to us. We look forward to serving you again soon!
Excellent staff who knew what they were…
Excellent staff who knew what they were talking about ,time to look around store with out being hassled for a sale
27 septembre 2026
Avis spontané
Réponse de Bensons For Beds - Carlisle
Thank you for your kind words! We're thrilled to hear that you enjoyed your experience with our knowledgeable staff and appreciated the relaxed atmosphere in our store. We strive to provide the best service possible and look forward to welcoming you back soon!
Excellent
Excellent, from the staff in Carlisle friendly and well informed, to the update information given regarding the bed getting made, to the delivery and the delivery drivers who were on time courteous and friendly and delivered the bed in an excellent condition would recommend to family and friends 😊
17 septembre 2026
Réponse de Bensons For Beds - Carlisle
Thank you for your excellent review! We're delighted to hear that our team in Carlisle provided friendly and well-informed service. It's wonderful to know that you were kept updated on your bed's progress and that the delivery was on time, courteous, and friendly. We're so pleased your bed arrived in excellent condition and appreciate you recommending us to family and friends!
Team Bensons
From ordering to delivery everything…
From ordering to delivery everything was fantastic 100 % 5*, thank you.
16 septembre 2026
Avis spontané
Réponse de Bensons For Beds - Carlisle
We're so pleased to hear that everything, from ordering to delivery, was fantastic! Thank you for your wonderful 5-star feedback.
Team Bensons
Excellent professional service.
31 août 2026
Réponse de Bensons For Beds - Carlisle
Thank you for your wonderful feedback! We're thrilled to hear that you experienced excellent professional service. Our team works hard to provide the best for our customers, and your support means a lot to us. We look forward to serving you again soon!
Excellent service both in the store and…
Excellent service both in the store and by the delivery men. Very happy with my sofa beds.
11 août 2026
Réponse de Bensons For Beds - Carlisle
We're so pleased to hear that you received excellent service both in the store and from our delivery team. It's wonderful to know you're very happy with your sofa beds!
Team Bensons
Really helpful staff and lots of…
Really helpful staff and lots of options given in Carlisle branch
12 août 2026
Réponse de Bensons For Beds - Carlisle
We're so pleased to hear that our team in Carlisle was helpful and that you found many options available. Thank you for your wonderful feedback!
Team Bensons
Réponse de Bensons For Beds - Carlisle
We're so pleased to hear you received fantastic service both in-shop and with your delivery. Thank you for sharing your positive feedback!
Team Bensons
Excellent service from stepping into…
Excellent service from stepping into the shop, right through to information during the waiting period right up to delivery updates and then the delivery and installation everyone was so helpful and polite. The delivery staff were exceptionally careful to avoid any damage when carrying upstairs.
25 juillet 2026
Réponse de Bensons For Beds - Carlisle
Thank you for your fantastic review! We're delighted to hear that you received excellent service throughout your entire journey with us, from your first visit to the store right through to delivery and installation. Thank you for your kind words and recommendation. We truly appreciate your feedback and hope you enjoy your new purchase for many years to come! 😊
From the outset the service ,expert…
From the outset the service ,expert advice, and friendliness has been outstanding.
Delivery and set up were on time efficient and very accommodating.
Great team
17 juillet 2026
Réponse de Bensons For Beds - Carlisle
Thank you for your wonderful feedback! We're delighted to hear that you received outstanding service, expert advice, and a warm, friendly experience from the very beginning. It's also great to know that the delivery and setup team were punctual, efficient, and accommodating. We'll be sure to share your kind comments with the team. Thank you for choosing Bensons for Beds, and we hope you enjoy your new purchase! 😊
A fabulous experience from setting foot…
A fabulous experience from setting foot in the store to delivery. Great knowledge and customer service from all the team.
11 juillet 2026
Réponse de Bensons For Beds - Carlisle
We're so pleased you had a fabulous experience from the moment you entered our store through to delivery. It's wonderful to hear about the great knowledge and customer service from our team. Thank you for your kind feedback!
Good experience
Staff were very knowledgeable about their beds which was helpful. Once mattress was chosen was advised of different payment methods.
Delivery was to a time slot and was reminded by text of date & time slot & then called 30 mins before delivery to advise on their way. The delivery was done with care for my property. Would recommend this company.
3 juillet 2026
Réponse de Bensons For Beds - Carlisle
We're so pleased to hear about your excellent experience with us! It's wonderful that our staff were knowledgeable and that your delivery was handled with such care and efficiency.
Staff were knowledgeable
Staff were knowledgeable, accommodating and not pushy
21 juin 2026
Avis spontané
Réponse de Bensons For Beds - Carlisle
We're glad our team was knowledgeable and accommodating. Thank you!
Team Bensons
Good knowledge in store
Good knowledge in store, Carlisle shop is good to go to if you need advice. Website was nice and easy to use, only negative is the finance for it doesn't allow you to leave a deposit online which was rather annoying. Wanted to put a good chunk down on a deposit so we'd be paying over less time.
23 juin 2026
Réponse de Bensons For Beds - Carlisle
Thank you for your feedback.
We’re delighted to hear that you had a positive experience in our Carlisle store and found the team knowledgeable and helpful, as well as the website easy to use.
We’re sorry to hear of your frustration regarding the finance options online. While deposits aren’t currently selectable during the online application, you can contact the finance provider directly to make additional payments or reduce your balance if you wish.
We appreciate you highlighting this and will share your feedback with our team as we look to improve our online purchasing experience.
Excellent Customer Service
From the moment we walked into the store, Ryan made us feel welcome without being overbearing. He greeted us politely, explained that he’d let us have a look around first, and said he’d check back with us shortly. It was such a refreshing approach as we never felt pressured or like we were being followed around the store.
When he did come over, his knowledge of the different bed frames and mattresses was exceptional. He took the time to understand what we were looking for and worked hard to find options within our budget. I really appreciated how honest he was - he even ruled out certain products himself because they would take us too far over budget, rather than trying to upsell us. He also gave genuine advice on the different styles of beds based on what we actually needed, which made the whole experience feel trustworthy.
Ryan couldn’t have been friendlier, and the whole team in the store were fantastic. They were brilliant with our children and genuinely couldn’t have been more accommodating, making the whole visit relaxed and enjoyable.
The process of buying our bed was seamless from start to finish. Ryan explained everything thoroughly, made sure I understood everything I was signing, and answered all of our questions with patience and professionalism.
Overall, it was an excellent experience, and Ryan is a real credit to Benson for Beds. We’d happily recommend both him and the store to anyone looking for a new bed.
13 juin 2026
Avis spontané
Réponse de Bensons For Beds - Carlisle
We are so pleased to hear about your excellent experience with us! It's wonderful to know that our team provided such a welcoming, knowledgeable, and accommodating visit for you and your family. We truly appreciate your kind words and recommendation.
Team Bensons
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