The customer service was outstanding. They sorted everything about my order and requirements pleasantly politely and efficiently. The Carlisle team were excellent! Thanks so much !
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Lisez les avis des autres
Good knowledge in store, Carlisle shop is good to go to if you need advice. Website was nice and easy to use, only negative is the finance for it doesn't allow you to leave a deposit online which was... Voir plus
L'entreprise a répondu
Staff were very knowledgeable about their beds which was helpful. Once mattress was chosen was advised of different payment methods. Delivery was to a time slot and was reminded by text of date & ti... Voir plus
L'entreprise a répondu
Great service especially when we had to cancel the delivery last minute and again until my mum was able to get into her new property. When they arrived they delivered the bed in great time with no pro... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Carlisle
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Unit 2 Crown Street, CA2 5AB, Carlisle, Cumbria, Royaume-Uni
- 1228402463
4,8
Excellent
303 avis
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outstanding service
The customer service was outstanding. They sorted everything about my order and requirements pleasantly politely and efficiently. The Carlisle team were excellent! Thanks so much !
31 août 2026
Excellent professional service.
31 août 2026
Utilise potentiellement l'IA pour rédiger ses réponsesEn savoir plus
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Excellent service both in the store and…
Excellent service both in the store and by the delivery men. Very happy with my sofa beds.
11 août 2026
Réponse de Bensons For Beds - Carlisle
We're so pleased to hear that you received excellent service both in the store and from our delivery team. It's wonderful to know you're very happy with your sofa beds!
Team Bensons
Réponse de Bensons For Beds - Carlisle
Hello Denise,
Thank you for your review! 😊 We're delighted to hear that our staff were friendly and helpful throughout your experience. Providing great customer service is what we strive for, so it's wonderful to know we made a positive impression. Thank you for choosing us,
Megan | Customer Care Specialist⭐
Really helpful staff and lots of…
Really helpful staff and lots of options given in Carlisle branch
12 août 2026
Réponse de Bensons For Beds - Carlisle
We're so pleased to hear that our team in Carlisle was helpful and that you found many options available. Thank you for your wonderful feedback!
Team Bensons
Réponse de Bensons For Beds - Carlisle
We're so pleased to hear you received fantastic service both in-shop and with your delivery. Thank you for sharing your positive feedback!
Team Bensons
Excellent service from stepping into…
Excellent service from stepping into the shop, right through to information during the waiting period right up to delivery updates and then the delivery and installation everyone was so helpful and polite. The delivery staff were exceptionally careful to avoid any damage when carrying upstairs.
25 juillet 2026
Réponse de Bensons For Beds - Carlisle
Thank you for your fantastic review! We're delighted to hear that you received excellent service throughout your entire journey with us, from your first visit to the store right through to delivery and installation. Thank you for your kind words and recommendation. We truly appreciate your feedback and hope you enjoy your new purchase for many years to come! 😊
From the outset the service ,expert…
From the outset the service ,expert advice, and friendliness has been outstanding.
Delivery and set up were on time efficient and very accommodating.
Great team
17 juillet 2026
Réponse de Bensons For Beds - Carlisle
Thank you for your wonderful feedback! We're delighted to hear that you received outstanding service, expert advice, and a warm, friendly experience from the very beginning. It's also great to know that the delivery and setup team were punctual, efficient, and accommodating. We'll be sure to share your kind comments with the team. Thank you for choosing Bensons for Beds, and we hope you enjoy your new purchase! 😊
A fabulous experience from setting foot…
A fabulous experience from setting foot in the store to delivery. Great knowledge and customer service from all the team.
11 juillet 2026
Réponse de Bensons For Beds - Carlisle
We're so pleased you had a fabulous experience from the moment you entered our store through to delivery. It's wonderful to hear about the great knowledge and customer service from our team. Thank you for your kind feedback!
Good experience
Staff were very knowledgeable about their beds which was helpful. Once mattress was chosen was advised of different payment methods.
Delivery was to a time slot and was reminded by text of date & time slot & then called 30 mins before delivery to advise on their way. The delivery was done with care for my property. Would recommend this company.
3 juillet 2026
Réponse de Bensons For Beds - Carlisle
We're so pleased to hear about your excellent experience with us! It's wonderful that our staff were knowledgeable and that your delivery was handled with such care and efficiency.
Staff were knowledgeable
Staff were knowledgeable, accommodating and not pushy
21 juin 2026
Avis spontané
Réponse de Bensons For Beds - Carlisle
We're glad our team was knowledgeable and accommodating. Thank you!
Team Bensons
Good knowledge in store
Good knowledge in store, Carlisle shop is good to go to if you need advice. Website was nice and easy to use, only negative is the finance for it doesn't allow you to leave a deposit online which was rather annoying. Wanted to put a good chunk down on a deposit so we'd be paying over less time.
23 juin 2026
Réponse de Bensons For Beds - Carlisle
Thank you for your feedback.
We’re delighted to hear that you had a positive experience in our Carlisle store and found the team knowledgeable and helpful, as well as the website easy to use.
We’re sorry to hear of your frustration regarding the finance options online. While deposits aren’t currently selectable during the online application, you can contact the finance provider directly to make additional payments or reduce your balance if you wish.
We appreciate you highlighting this and will share your feedback with our team as we look to improve our online purchasing experience.
Excellent Customer Service
From the moment we walked into the store, Ryan made us feel welcome without being overbearing. He greeted us politely, explained that he’d let us have a look around first, and said he’d check back with us shortly. It was such a refreshing approach as we never felt pressured or like we were being followed around the store.
When he did come over, his knowledge of the different bed frames and mattresses was exceptional. He took the time to understand what we were looking for and worked hard to find options within our budget. I really appreciated how honest he was - he even ruled out certain products himself because they would take us too far over budget, rather than trying to upsell us. He also gave genuine advice on the different styles of beds based on what we actually needed, which made the whole experience feel trustworthy.
Ryan couldn’t have been friendlier, and the whole team in the store were fantastic. They were brilliant with our children and genuinely couldn’t have been more accommodating, making the whole visit relaxed and enjoyable.
The process of buying our bed was seamless from start to finish. Ryan explained everything thoroughly, made sure I understood everything I was signing, and answered all of our questions with patience and professionalism.
Overall, it was an excellent experience, and Ryan is a real credit to Benson for Beds. We’d happily recommend both him and the store to anyone looking for a new bed.
13 juin 2026
Avis spontané
Réponse de Bensons For Beds - Carlisle
We are so pleased to hear about your excellent experience with us! It's wonderful to know that our team provided such a welcoming, knowledgeable, and accommodating visit for you and your family. We truly appreciate your kind words and recommendation.
Team Bensons
Extremely thorough and helpful staff.
8 juin 2026
Réponse de Bensons For Beds - Carlisle
We are so pleased our team was thorough and helpful. We truly appreciate your kind words!
Team Bensons
Very helpfull
4 juin 2026
Réponse de Bensons For Beds - Carlisle
Thank you for taking the time to leave us a review.
Team Bensons.
Réponse de Bensons For Beds - Carlisle
We're glad to hear you had a positive experience with our service and colleagues. We appreciate your feedback!
Team Bensons
Great service especially when we had to…
Great service especially when we had to cancel the delivery last minute and again until my mum was able to get into her new property. When they arrived they delivered the bed in great time with no problems and built it quickly and efficiently. They gave us the advice we needed to know and how to use the ottoman carefully.
5 juin 2026
Réponse de Bensons For Beds - Carlisle
We're so pleased to hear about your positive experience, especially with the flexibility regarding delivery. It's great that our team delivered and assembled the bed efficiently, providing helpful advice. Thank you for your feedback!
Team Bensons
From start to delivery it was perfect
From start to delivery it was perfect. I am only sorry I don't need to buy extra beds.
12 janvier 2026
Réponse de Bensons For Beds - Carlisle
We're so glad everything was perfect from start to finish! Thank you for your kind words.
Team Bensons
Very good value for money
Bought my new bed mattress from the store in Carlisle, the staff there are very helpful, the prices are very competitive and there was a great selection to choose from.
19 mai 2026
Réponse de Bensons For Beds - Carlisle
We're so pleased you found our Carlisle team helpful and appreciated the competitive prices and great selection. Thank you for your wonderful feedback!
Team Bensons - Jess
Réponse de Bensons For Beds - Carlisle
Thank you for your review
Team Bensons - Jess
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