Chris and Gav, my delivery drivers were the best, they were professional and friendly. I was impressed that they had shoe covers with them and cared about not leaving a mess in my home, They went abo... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementGrand Junction Retail Park, CW1 2RP Crewe, Cheshire, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
From the sales advisor who was knowledgeable and not pushy to the updates and emails, the ability to easily change my delivery date and then finally the delivery and set up everything was absolutely e... Voir plus
L'entreprise a répondu
John in the store is such a nice man - he’s polite, respectful and knowledgeable which is just what we needed with buying a new bed. We went to other bed stores locally and his manner was by far the b... Voir plus
L'entreprise a répondu
Welcome experience went for a new mattress wasn’t sure about firmness so was asked if we would like lie bed for them to work out best mattress for us
L'entreprise a répondu
À propos de l'entreprise
À propos de Bensons For Beds - Crewe641
Écrit par l'entreprise
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Coordonnées de contact
Grand Junction Retail Park, CW1 2RP, Crewe, Cheshire, Royaume-Uni
- 1270213967
4,9
Excellent
219 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de Bensons For Beds - Crewe641
Really appreciate your feedback — helpful service and great products is what we aim for.
We're always here if you need anything else,
Megan | Customer Care Specialist💜
What a lovely experience …
What a lovely experience Brendon’s for beds have provided from start to finish I would recommend to anyone to buy from bensons for beds not only the shopping experience the delivery was spot on and the delivery people were lovely polite and professional
9 avril 2026
Avis spontané
Réponse de Bensons For Beds - Crewe641
Sylvia Beresford,
We're happy to hear that you had such a positive experience with us, from shopping to delivery! It's great to know our delivery team were lovely, polite, and professional. Thank you for recommending us.
Team Bensons - Jessica
Réponse de Bensons For Beds - Crewe641
We're happy to hear that you had a positive experience with us.
Réponse de Bensons For Beds - Crewe641
Thank you! 😊 We’re delighted to hear you received excellent, knowledgeable service and that everything was good all round. We really appreciate your feedback,
Megan | Customer Care Specialist💜
Excellent service and help in the shop.
Excellent service and help in the shop.
Mattress choice good. Delivery done promptly and professionally on the day.
Would recommend.
29 mars 2026
Réponse de Bensons For Beds - Crewe641
Thank you for your review! 😊 We’re pleased to hear you received excellent service in store, had a good choice of mattresses, and that delivery was prompt and professional. Thanks so much for the recommendation—we really appreciate it!
- Megan | Customer Care Specialist✨
Very helpful in store giving relevant…
Very helpful in store giving relevant information and advice, delivery right on time, fast and efficient service all round
19 mars 2026
Réponse de Bensons For Beds - Crewe641
Thank you for the lovely feedback! 😊 Great to hear the in‑store advice was helpful and that delivery was right on time. Fast, efficient service from start to finish — just how it should be,
Megan | Customer Care Specialist⭐
New customer
Helpful staff in store, particularly Jon who was very knowledgeable and competent.
Changing the delivery date was a very simple process.
Confirmation of 2 hour delivery slot and phone call 3 days before delivery was good customer service.
The delivery staff Ben and Mal were polite, professional and respectful.
I would recommend you to friends and family.
16 mars 2026
Réponse de Bensons For Beds - Crewe641
Thank you so much for your lovely feedback Mrs Taylor! We’re delighted to hear that your in‑store experience was so positive, especially with Jon’s knowledgeable and competent support. It’s great to know that changing your delivery date was simple and that the delivery updates — including the two‑hour slot and the call three days before — helped keep everything clear and stress‑free.
We truly appreciate your recommendation and are so glad you had such a smooth experience from start to finish,
Megan at Customer Care! 🛏️✨
Great customer service in the store
Great customer service in the store, very helpful without being pushy. Good communication with delivery times and arrived at the start of the delivery window, which is always good. Out the mattress in the desired room and took the old one away in 5 mins. Highly recommended
22 février 2026
Réponse de Bensons For Beds - Crewe641
Heidi Burnand,
We're happy to hear that you received great, helpful, and non-pushy service in our store. It's also great that you received good communication regarding delivery times and that the team swiftly removed your old mattress. We appreciate your recommendation!
Team Bensons
Great customer service
Great customer service, very helpful and knowledgeable but not at all pushy. Very pleased with our experience and looking forward to our new bed arriving!
4 mars 2026
Réponse de Bensons For Beds - Crewe641
Mr Chapman,
We appreciate your kind words! It's great to know you received helpful, informed service without any pressure. We're delighted you're pleased and await your new bed!
Team Bensons
Claire and Jon at Crewe Branch were…
Claire and Jon at Crewe Branch were really helpful and did their best to make sure we got the best deal on our new Simba mattresses. The delivery was on time and kept us informed throughout.
23 février 2026
Réponse de Bensons For Beds - Crewe641
Thank you for the wonderful review Julie! We're delighted to hear Claire and Jon at our Crewe branch took such great care of you and helped secure the best deal on your Simba mattresses. Glad to hear delivery was on time and you were kept updated throughout!
Looking forward to seeing you again!
Megan at Customer Care
All went to plan and was kept informed…
All went to plan and was kept informed every step of the way . Delivery was prompt and the friendly delivery men were very polite and respectful so 10/10 Bensons.
23 février 2026
Réponse de Bensons For Beds - Crewe641
Thank you so much Gloria! Delighted everything went to plan and that you were kept informed throughout. Great to hear the delivery was prompt and the team were polite and respectful — 10/10 feedback like this means a lot!
Megan at Customer Care😊
Our experience with Bensons for beds…
Our experience with Bensons for beds Crewe was great from the start, when talking to the sales assistant Amanda, she was very helpful by explaining about the items we purchased.
We were updated by email about our delivery times & date, the delivery men unpacked the items and removed the packaging, Thank you Bensons for beds.
16 février 2026
Réponse de Bensons For Beds - Crewe641
We're happy to hear that our sales assistant was helpful in explaining the items you purchased. It's great that you were updated about your delivery and that the delivery team unpacked the items and removed the packaging. Thank you for your positive feedback!
Great experience
Amanda the sales assistant was very helpful and guided us to our new bed
13 février 2026
Réponse de Bensons For Beds - Crewe641
We're so glad that our sales assistant was very helpful and guided you in choosing your new bed! Thank you for your positive feedback.
- Jessica at Team Bensons
Can't fault the service from start to…
Can't fault the service from start to finish,
Made to feel welcome in the shop, service and care(taking my disabilities into account) was most refreshing ,
As for the gentlemen who delivered the mattress, above and beyond , put the mattress into the bedroom, set it up on the bed and removed all packaging.
Recommend to anyone and everyone.
12 février 2026
Réponse de Bensons For Beds - Crewe641
We're happy to hear that you felt welcome and cared for in our shop, and that our team considered your needs. It's great the delivery team went above and beyond to set up your mattress. Thank you for your recommendation,
Megan at Customer Care
My order had been delivered but the…
My order had been delivered but the headboard was damaged and now I have been told I will need to wait a further 3 weeks to have a new one delivered.
So I cannot use the bed until then.
Quite disappointing to say the least.
I did find the delivery people quite slap happy and if I had to point a finger, then I would guess it either was dropped or got squashed on the lorry.
I trust this will not happen on the new delivery and Bensons will check the product before I receive it.
Also, no pillow was delivered so been told to pick one up from the store.
9 février 2026
Réponse de Bensons For Beds - Crewe641
Receiving a damaged headboard and missing pillow is understandably frustrating, and we apologise for the inconvenience caused Chris. We’re pleased that a resolution is now in place and your replacement has been arranged. We’ll ensure the item is fully checked before delivery so this doesn’t happen again.
Thank you for your patience while we put this right,
Megan at Customer Care
First class service from browsing in…
First class service from browsing in the Crewe shop, placing the order, through to the efficient delivery. Highly recommended.
5 février 2026
Réponse de Bensons For Beds - Crewe641
We appreciate your recommendation and are happy you enjoyed our first-class service, from browsing to efficient delivery. Thanks for sharing your positive experience.
Bed buying made easy
Bed buying made easy. From entering the Crewe store to completing our purchase we were looked after by Jon. His knowledge of the products was second to none. He explained the different types of beds/ mattresses and allowed us to browse without interruption. When we were ready he took us through the purchase process, confirming each step clearly. We would have no hesitation in recommending Bensons for Beds to family and friends.
2 février 2026
Réponse de Bensons For Beds - Crewe641
We're happy to hear that bed buying was made easy for you. It's great to know that you were looked after and that our product knowledge met your expectations. Thank you for recommending us to family and friends!
Helpful staff without any pressure
Helpful staff without any pressure. Sales person went over and above to find what I wanted.
27 janvier 2026
Réponse de Bensons For Beds - Crewe641
We appreciate you sharing your experience! We're happy to hear that our staff was helpful and went above and beyond to find what you wanted without pressure.
Until next time, take care
Megan at Customer Care
Bensons Crewe - a delightful experience!
Both sales and delivery personnel were excellent and worked seamlessly. All done with a smile on both their and my face.
27 janvier 2026
Avis spontané
Réponse de Bensons For Beds - Crewe641
We're so glad to hear that our sales and delivery personnel provided excellent service! It's wonderful knowing everyone had a positive experience. Thanks for your feedback.
Friendly and helpful service
Claire's friendly and helpful advice was brilliant in helping us narrow down our search for a new mattress.
11 janvier 2026
Réponse de Bensons For Beds - Crewe641
We’re so glad Claire’s friendly advice helped you find the perfect mattress! Great to hear she made the process easy 💜 Thank you for your positive review - Lauryn at Customer Care
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.