Bensons For Beds - Derby Meteor332 Avis 

Helpful staff. Delivery on time

Aman was very polite and helpful, she gave me all the advice I needed and didn't rush me into a purchase, I was able to go away and think about it and to compare other prices, I hope this service continues for the delivery and assembly of my bed. Thankyou.

I visited bensons for beds at the meteor centre in Derby on the 6th of may 2026. I received my bed after several discussions with the team on the 27th of June.
We arranged delivery on the 29th of may, unfortunately the team did not facilitate with a preferred AM or PM delivery slot so I had to take a day off from work, the delivery team turned up with my bed on the 29th of may and then after concerns with the delivery address took my bed back to the store.
I visited the store to see when I could arrange the delivery and was met with no solution and little sympathy to the fact that I was now going to have to take more time off work.
I was left in the dark until I visited the store on the 10th June to which I was told the bed was sitting at the warehouse and delivery just needed organising.
They contacted a private delivery service to deliver my bed on the 29th of June. The agreement was I would pay £50 in cash to the delivery driver and the store would refund me. I have yet to receive this refund on the 10th of July.
I also paid £50 for the removal of my mattress, the private delivery driver was unable to take my old mattress meaning I have had to dispose of it myself. This means I am owed £100.
Due to my last few interactions with the store staff and their outright refusal of compensation I am sceptical I will be refunded.
In summary I am owed money, have received no compensation, the store staff have been dismissive, I was point blank told I could not cancel the order and be refunded, the bed was delivered at an extra charge 52 days after I had ordered the bed and I have waisted a days holiday.
I would not recommend this store to anybody, I would seriously think twice before ordering and would be more inclined to go across the road to Dreams, the store staff should be ashamed of themselves.

The whole process from browsing, through purchasing ending with delivery was very easy.
All the staff I encountered were knowledgeable and polite. I was given all the appropriate information and kept up to date with regular email contact.

Good service throughout the experience thanks Steve

Our previous mattress came from them the new one is brilliant to, very helpful start in store and 2 very helpful gentlemen delivered and set in up

From first to last stage of a purchase process, almost perfect.

From ordering the mattress to having it delivered, the process went smoothly and all the staff I encountered could not have been more friendly and helpful.

Good advice from the representative, quick efficient processing of the order and a quick delivery date

Delivered on time with care - great service

Excellent delivery service.
Had bit of issues with finance company other than that all brilliant.

From the moment we walked into Bensons for Beds in Derby, we were so well looked after, helpful advice in choosing a bed frame and mattress for our needs. We were given space to talk privately in making our choice and price plans.

The delivery was on time and we were given a time slot that suited.

We are really pleased with our new bed and will be returning to Bensons again soon

Great service start to finish, no issues, polite delivery men who also built my bed, took shoes off and checked with me every step to ensure I was happy.

Staff were good at the Meteor Centre Derby ,listened to what we required. Bensons beds kept us updated re delivery, and the delivery men were good, knowledgeable and respectful of our property.

EXCELLENT SERVICE

Helpful and approachable. Good engagement from the sales team with information on products.

Phone call 30 minutes before delivery careful with the large item clean tidy well done Bensons 👏 . Paul& karen

Very good service at Bensons for Beds. Thought the prices were good when I went with my brother to get a bed from there so decided to get our bed from there a few months later. The staff were friendly and straight to the point.

Quiet calm non pushy and knowledgeable assistant

Good personal service Large choice Attractive price